Life Care Center of Richland
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 73 Google reviews
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What this means for your family
The facility's rehabilitation team is highly regarded for helping patients regain mobility, making it a strong option for short-term recovery. However, families should be vigilant regarding medication management and communication; we strongly recommend establishing a clear, proactive contact plan with the administrative team upon admission to avoid the coordination issues noted by other families.
Google Reviews
Google Reviews
73 reviews on Google“Life Care Center of Richland receives polarized feedback, with many reviewers praising the dedicated nursing and therapy staff for facilitating successful recoveries. However, significant concerns persist regarding administrative communication, medication management errors, and inconsistent care standards during off-hours. Families should be aware that while individual staff members are frequently described as warm and caring, systemic issues with responsiveness and coordination have caused distress for several families.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing staff
- Effective physical and occupational therapy programs
- Clean and well-maintained facility environment
- Friendly and welcoming atmosphere
Concerns
- Medication management errors and delays (mentioned by 3 reviewers)
- Poor communication between staff and families (mentioned by 3 reviewers)
- Understaffing, particularly during evenings and weekends (mentioned by 3 reviewers)
- Inconsistent quality or nutritional value of food (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to feedback online; how do you typically keep families updated on their loved one's daily progress and care plan changes?
- 2Given the importance of timely medication administration, what specific protocols or double-check systems do you have in place to ensure residents receive the right doses at the right times?
- 3With your current staffing levels, how do you ensure that residents receive consistent attention and support during evening and weekend hours?
- 4I understand that nutrition is a key part of health; could you walk me through how you handle dietary preferences and ensure the meals provided are both nutritious and appetizing for the residents?
- 5Since your facility has a strong focus on therapy, how do you integrate physical and occupational therapy sessions into a resident's daily schedule to keep them engaged?
- 6What is your facility's process for communicating with families during a medical emergency or a sudden change in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“My dad had been transferred from a hospital, within 2 hours, the nurse noticed that he had stroke symptoms while going through the check-in procedures. An ambulance was called, my dad was taken to Kadlec where it was determined not to be a stroke but because of their quick response he was treated for an underlying infection.”
“They actually left my non verbal grandmother at a doctor's appointment that they never communicated with me about. This situation really has changed alot. No one even called and told me to”
“The nurses and staff are wonderful and overworked! The administration here is the problem. When my mother was being discharged they said she should have full 24 hr care against her will. When I refused to do that they called Adult protective services on me claiming I was sending my mom home with no care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Life Care Center of Richland shows concerning patterns with multiple families filing complaints about abuse reporting failures, accident prevention, and treatment quality issues. The facility has repeated problems with protecting residents from abuse and neglect, maintaining safe environments, and following proper care procedures. While all 103 deficiencies across recent surveys show correction dates, the persistent complaint-driven citations about fundamental safety and care standards suggest ongoing operational challenges that warrant careful consideration.
Jan 15, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Dec 3, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 23, 2025Routine25
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Mar 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 5, 2024Complaint2
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jul 23, 2025
$89,425
Fine
Sep 13, 2023
$51,610
Ownership & Operations
Who Operates This Facility
Life Care Center of Richland
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 154 of 194
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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