Liberty Commons Nsg and Rehab Ctr of Rowan County
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 35 Google reviews
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What this means for your family
While some families report positive interactions with specific staff members, the recurring reports of unsanitary conditions and neglect are deeply concerning. We strongly recommend that you conduct an unannounced visit to inspect the cleanliness of the facility and observe staff response times before making a decision.
Google Reviews
Google Reviews
35 reviews on Google“Liberty Commons of Rowan County faces significant and recurring reports of poor hygiene, including insect infestations and unsanitary living conditions. While some families report positive experiences with specific nursing staff and rehab therapy, these are frequently overshadowed by serious concerns regarding neglect, inadequate staffing, and poor communication from administration.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and polite nursing staff
- Effective physical therapy services
- Continuity of care when staff remain on the same unit
Concerns
- Unsanitary conditions and insect infestations (ants, roaches) (mentioned by 5 reviewers)
- Neglect and slow response times for basic needs (toileting, water) (mentioned by 6 reviewers)
- Poor quality, inappropriate, or cold food service (mentioned by 5 reviewers)
- Medication errors or mismanagement (mentioned by 3 reviewers)
- Frequent falls and lack of fall prevention measures (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Could you walk me through your current protocols for room cleanliness and pest control to ensure a comfortable living environment?
- 3With the current staffing levels, what is the process for ensuring residents receive timely assistance with basic needs like hydration and toileting?
- 4I understand that physical therapy is a strength here; how do you coordinate those services with fall prevention measures to keep residents safe?
- 5Could you describe the process for monitoring and administering medications to ensure accuracy and prevent errors?
- 6What steps are being taken to improve the variety and quality of the dining experience to ensure meals are served at the right temperature and meet dietary preferences?
Personalized based on this facility's data
Key Review Excerpts
“My husbands’ nurse noted that he was thin for his height of 6’5” and ordered double portions on his food trays. Being hungry was his only complaint a”
“My mother was there because she is a diabetic and her sugar got out of control. She was sent there to help control her sugar. She was served donuts and orange juice for breakfast, fried food and starches, with desert for lunch and dinner.”
“My Father had been at Liberty Commons over 18 months. While there he had ants in his bed biting him. He’s 86 years old. And my sister was told by a PA that if he didn’t drop crumbs in his bed he wouldn’t have ants biting him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, including serious concerns about resident protection from abuse and neglect. The most recurring problems involve meal quality and food service, resident rights including communication with families, and resident assessments and care planning. Some recent food service issues and environmental cleanliness concerns remain uncorrected from 2024-2025 surveys, while older assessment and reporting problems appear resolved.
Nov 19, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nov 19, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 11, 2024Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 15, 2023Routine10
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 15, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 28, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Liberty Commons Nsg and Rehab Ctr of Rowan County
for profit
Chain Affiliation
Liberty Senior Living
37 facilities nationwide
Chain avg rating: 2.6/5 · Rank 13 of 35
Ownership & Management
Owners
Liberty Commons Nursing and Rehabilitation Center of Rowan County, LLC
Owner · Organization
Liberty Healthcare Group LLC
Owner · Organization
Mcneill, John
Owner
Mcneill, Ronald
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit libertyhealthcareandrehab.com
Medicare data downloads
Original nursing home datasets
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