Trinity Oaks
Strong Medicare quality ratings; families often praise warm, welcoming, and attentive staff. Still worth an in-person visit.
based on 33 Google reviews

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What this means for your family
Trinity Oaks is highly regarded for its warm, family-like environment and excellent social programming, making it a strong choice for independent and assisted living. While most experiences are very positive, families should observe the community culture during a tour to ensure it aligns with their loved one's social needs, as isolated concerns regarding resident interactions have been noted.
Google Reviews
Google Reviews
33 reviews on Google“Trinity Oaks is a highly regarded continuing care retirement community that residents and families praise for its warm, family-like atmosphere and active social environment. While the vast majority of feedback is glowing regarding staff friendliness and facility maintenance, there are isolated reports concerning administrative oversight and interpersonal conflicts among residents.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming, and attentive staff
- Well-maintained, clean, and modern facilities
- Robust calendar of activities and social opportunities
- Strong sense of community and resident safety
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your day-to-day operations?
- 2With a 5-star staffing rating, how do you ensure that level of attention remains consistent for residents throughout the evening and weekend shifts?
- 3Given the recent health inspection findings, what specific steps have been taken to address those areas and ensure we are meeting the highest standards of care?
- 4The activity calendar looks very robust; could you walk me through how you help new residents integrate into the social community here?
- 5How does your nursing team coordinate with local hospitals or specialists if a resident experiences a sudden change in their health status?
- 6Since the facility is well-regarded for its modern and clean environment, what is your process for maintaining those standards in the residents' private living spaces?
Personalized based on this facility's data
Key Review Excerpts
“Nurses Lisa and Mary were very cordial to my sister and I during this supremely difficult visit. I took that final call from Lisa that morning and she conducted herself with a blend of professionalism, empathy and decorum which made that sledgehammer of a call as soft as it could be under those circumstances.”
“I can now sleep at night knowing she is safe and well cared for. The Management and Staff are top notch, the environment is family like, and the food and social activities are excellent.”
“My mom was here for almost 3 weeks for rehab after hip replacement surgery, and she got excellent care the entire time. All of the staff were so friendly and caring and they treated us like family!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Trinity Oaks has a concerning pattern of recurring deficiencies across three surveys, with families filing complaints that triggered inspections regarding abuse prevention and accident hazards. The facility repeatedly struggles with medication management, safety systems (fire/smoke barriers, sprinkler maintenance), and abuse prevention policies. While all violations show correction dates, the persistence of similar issues across multiple years suggests ongoing operational challenges that families should investigate during visits.
Feb 24, 2025Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Feb 24, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 26, 2023Routine13
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Oct 26, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Mar 30, 2022Routine2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Ownership & Operations
Who Operates This Facility
Trinity Oaks
nonprofit
Chain Affiliation
Lutheran Services Carolinas
9 facilities nationwide
Chain avg rating: 4.3/5 · Rank 7 of 9
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit trinityoaks.net
Medicare data downloads
Original nursing home datasets
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