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Nursing HomeMedicaid

Trinity Oaks

Strong Medicare quality ratings; families often praise warm, welcoming, and attentive staff. Still worth an in-person visit.

820 Klumac Road, Salisbury, NC 28144115 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 33 Google reviews

5
4
3
2
1
Trinity Oaks Nursing Home in Salisbury, NC — Street View
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What this means for your family

Trinity Oaks is highly regarded for its warm, family-like environment and excellent social programming, making it a strong choice for independent and assisted living. While most experiences are very positive, families should observe the community culture during a tour to ensure it aligns with their loved one's social needs, as isolated concerns regarding resident interactions have been noted.

Google Reviews

Google Reviews

33 reviews on Google
Trinity Oaks is a highly regarded continuing care retirement community that residents and families praise for its warm, family-like atmosphere and active social environment. While the vast majority of feedback is glowing regarding staff friendliness and facility maintenance, there are isolated reports concerning administrative oversight and interpersonal conflicts among residents.

Quality Themes

Tap a score for details
Food10.0Staff9.0Clean10.0Activities10.0MedsN/AMemoryN/AComms8.0Value9.0

Strengths

  • Warm, welcoming, and attentive staff
  • Well-maintained, clean, and modern facilities
  • Robust calendar of activities and social opportunities
  • Strong sense of community and resident safety

Rating Trends

Tap a year to see what changed

2345.02018(1)5.02019(2)1.02020(1)1.02021(1)4.02023(3)5.02024(21)5.02026(8)

Distribution · 37 analyzed

5
33
4
1
3
0
2
1
1
2

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your day-to-day operations?
  • 2With a 5-star staffing rating, how do you ensure that level of attention remains consistent for residents throughout the evening and weekend shifts?
  • 3Given the recent health inspection findings, what specific steps have been taken to address those areas and ensure we are meeting the highest standards of care?
  • 4The activity calendar looks very robust; could you walk me through how you help new residents integrate into the social community here?
  • 5How does your nursing team coordinate with local hospitals or specialists if a resident experiences a sudden change in their health status?
  • 6Since the facility is well-regarded for its modern and clean environment, what is your process for maintaining those standards in the residents' private living spaces?

Personalized based on this facility's data


Key Review Excerpts

Nurses Lisa and Mary were very cordial to my sister and I during this supremely difficult visit. I took that final call from Lisa that morning and she conducted herself with a blend of professionalism, empathy and decorum which made that sledgehammer of a call as soft as it could be under those circumstances.

Memory care family member · 2026★★★★★

I can now sleep at night knowing she is safe and well cared for. The Management and Staff are top notch, the environment is family like, and the food and social activities are excellent.

Long-term resident's family · 2024★★★★★

My mom was here for almost 3 weeks for rehab after hip replacement surgery, and she got excellent care the entire time. All of the staff were so friendly and caring and they treated us like family!

Rehab patient · 2018★★★★★
Source: 33 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.77hrs
OK
Registered nurses for medical care
Total Nursing
4.85hrs
OK
All nurses + aides combined
Staff Turnover
29%
Lower is better (< 30% = good)
RN Turnover
19%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility35.6%
Worse than Avg
Here
35.6%
US
15.3%
NC
20.2%
Rowan
23.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility78.8%
Worse than Avg
Here
78.8%
US
95.5%
NC
94.1%
Rowan
94.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
15.4%
NC
14.1%
Rowan
11.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
12.1%
NC
5.4%
Rowan
7.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.7%
Worse than Avg
Here
28.7%
US
19.4%
NC
21.0%
Rowan
24.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.6%
Better than Avg
Here
17.6%
US
19.5%
NC
21.5%
Rowan
26.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.5%
Better than Avg
Here
87.5%
US
79.7%
NC
78.1%
Rowan
73.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NC
1.5%
Rowan
2.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility81.4%
Mixed vs Avgs
Here
81.4%
US
81.8%
NC
80.1%
Rowan
79.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Above state avg (5.6)
3 complaint-triggered

Trinity Oaks has a concerning pattern of recurring deficiencies across three surveys, with families filing complaints that triggered inspections regarding abuse prevention and accident hazards. The facility repeatedly struggles with medication management, safety systems (fire/smoke barriers, sprinkler maintenance), and abuse prevention policies. While all violations show correction dates, the persistence of similar issues across multiple years suggests ongoing operational challenges that families should investigate during visits.

Feb 24, 2025Routine
6
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Feb 24, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 26, 2023Routine
13
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Oct 26, 2023Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Mar 30, 2022Routine
2
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Trinity Oaks

Organization Type

nonprofit

Chain Affiliation

Chain Name

Lutheran Services Carolinas

Chain Size

9 facilities nationwide

Chain avg rating: 4.3/5 · Rank 7 of 9

Ownership & Management

Key personnel

Goins, TedManaging Control - Governing BodyHerman, RichardManaging Control - Governing BodyMaddry, KarenManaging Control - Governing BodyNelson, DouglasManaging Control - Governing BodySmith, KeshaOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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