Public Google reviewers rate this highly and often mention warm and compassionate administrative staff. Schedule a visit to confirm the fit.
based on 38 Google reviews
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Public Google reviewers rate Legacy Heights Senior Living Community highly. Reviewers highlight: warm and compassionate administrative staff, beautiful, clean, and well-maintained facilities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering Legacy Heights will find a community praised for its warm, welcoming staff and beautiful, home-like environment that resembles a boutique hotel. However, there are serious, highly critical reports regarding resident neglect, inadequate staff training in memory care, and safety concerns involving resident aggression.
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Key Review Excerpts
“The staff and administrators are amazing and they truly care about the residents and go above and beyond to make sure they're comfortable and well taken care of.”
“The administration promises a high level of care in order to get your money and fill a room but the reality is one of resident neglect, lack of training, and caregivers who work there admitting they aren’t equipped and lack the tools necessary to care for your loved ones.”
“At this point her health and her attitude have improved so much that she needs very little care. She does the exercise classes and that has really brought her back to health.”
Source: NC Division of Health Service Regulation
The facility failed to ensure that two exterior exit doors were equipped with a continuously sounding device that is audible throughout the facility. Specifically, the main entrance electronic alerting device did not emit an audible sound, and the C Hall fire exit door's battery-operated alarm failed to sound when the door was opened. This is a requirement for facilities with residents who exhibit wandering behavior or disorientation.
The facility failed to ensure that two of its two exterior exit doors were equipped with a continuously sounding device that is audible throughout the facility. This is required for residents with cognitive impairment or wandering behavior, such as resident #3, to ensure safety and monitoring.
The facility failed to ensure food was protected from contamination by failing to properly label and date various items, including raw chicken, eggs, cheese, and deli meats. Additionally, uncovered containers of raw poultry were found in the refrigerator, and several items in the dry storage room were unlabeled and undated. Observations also noted dirty ceiling vents in the kitchen and dry storage areas.
The facility failed to ensure food was protected from contamination by failing to label and date various items in the main kitchen, dry storage, and Special Care Unit. Additionally, ceiling vents in the kitchen and dry storage areas were found covered with black and gray particles.
The facility failed to ensure food was protected from contamination by failing to label or date various stored food items, including raw chicken, turkey, and deli meats. Additionally, ceiling vents in the kitchen and dry storage areas were found covered with black and gray particles, posing a sanitation risk.
The facility failed to provide adequate supervision for a resident with a history of falls who required assistance with toileting. Specifically, the resident experienced an unwitnessed fall in the bathroom resulting in a head injury and hospital transport, and was later found on the floor near their room.
The facility failed to provide adequate supervision for a resident who required assistance with toileting and had a history of falling. Specifically, the facility did not follow its own fall management policy regarding the review and revision of care plans following a resident fall.
The facility failed to ensure a resident assessment and care plan were updated within 10 days following a significant change in condition. Specifically, one resident's decline in ambulatory status and increased dependence on staff for care was not properly addressed through a timely reassessment.
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38 reviews from families & visitors
NC DHSR — View Official Record
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