Pavilion Health Center at Brightmore
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 172 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (7 vs median 4.0)
- High RN turnover (54%)
Below average in NC · Below recommended RN staffing · Below chain average · $112,580 in fines
What this means for your family
This facility features an exceptional rehabilitation and maintenance team that many families find invaluable for recovery. However, the recurring reports of slow response times to call buttons and hygiene neglect are critical red flags. If you choose this facility, we strongly recommend having a family member present frequently to advocate for your loved one, especially during evenings and weekends.
Google Reviews
Google Reviews
172 reviews on Google“The Pavilion Health Center at Brightmore receives highly polarized feedback, with families frequently praising the physical and occupational therapy teams while expressing significant concerns regarding nursing care and communication. While many reviewers highlight specific staff members who provide compassionate support, a recurring pattern of complaints involves slow response times to call buttons, neglect of basic hygiene, and poor coordination with families. Families considering this facility should be aware that experiences appear to depend heavily on the specific nursing shift and individual staff assigned to their loved one.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and compassionate physical/occupational therapy team
- Helpful and responsive maintenance staff (specifically Rodney)
- Clean and well-maintained physical facility
- Engaging activities and social programming
Concerns
- Slow or non-existent response to call buttons (mentioned by 14 reviewers)
- Neglect of basic hygiene and toileting needs (mentioned by 11 reviewers)
- Poor communication with families and lack of updates (mentioned by 9 reviewers)
- Understaffing, particularly on weekends and night shifts (mentioned by 8 reviewers)
- Poor quality or inconsistent food service (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 174 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how much care you put into responding to feedback from families; how do you typically keep family members updated on a loved one's daily well-being?
- 2We've heard wonderful things about the physical and occupational therapy teams here—could you tell us more about how they work with residents?
- 3How do you ensure that call buttons are answered promptly, especially during the night shifts or on the weekends?
- 4What specific protocols are in place to ensure medication management is handled accurately and consistently?
- 5Could you describe the daily social programming and what kind of activities the residents participate in to stay engaged?
- 6How does the staff manage personal hygiene and toileting needs to ensure every resident is comfortable and cared for?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is outstanding, with special recognition for Ms. Quenta, whose compassionate care and attentiveness made a world of difference. The physical therapy team is highly professional, offering personalized, effective treatment plans.”
“My sister is in this place and it is horrible, When she arrived she was in her room six hours before anyone came in. She is bed ridden , and has to sit hours in her own waste for hours.”
“The Rehab is the worst place I've ever experienced. It is beautiful to look at, but the care...”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with families filing 10 complaint-triggered deficiencies, indicating multiple families reported problems to authorities. The most recurring issues involve care planning and assessments, medication management, and basic quality of care including nutrition and mobility assistance. While the facility has correction plans for most deficiencies, problems persist across multiple surveys from 2022 to 2025, suggesting ongoing challenges in maintaining consistent care standards.
Dec 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 3, 2025Routine6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Mar 26, 2024Routine15
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have an externally vented heating system.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 26, 2024Complaint9
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Sep 29, 2022Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
Dec 9, 2025
$16,985
Fine
Mar 26, 2024
$86,450
Ownership & Operations
Who Operates This Facility
Pavilion Health Center at Brightmore
for profit
Chain Affiliation
Liberty Senior Living
37 facilities nationwide
Chain avg rating: 2.6/5 · Rank 23 of 35
Ownership & Management
Owners
Long Term Care Management Services LLC
Owner · Organization
Liberty Long Term Care LLC
Owner · Organization
John a Mcneill Jr 2012 Irrv Tr
Owner (parent company) · Organization
Liberty Healthcare Group LLC
Owner (parent company) · Organization
Ronald B. and Cynthia J. Mcneill 2013 Irrevocable Trust
Owner (parent company) · Organization
Mcneill, John
Owner (parent company)
Mcneill, Ronald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
172 reviews from families & visitors
Official Website
Visit libertyhealthcareandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
The Terrace at Brightmore of South Charlotte
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The Laurels in the Village at Carolina Place
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The Post at Providence 2
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Carmel Hills
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Brookdale Weddington Park
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