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Nursing HomeMedicaid Investigative

Pavilion Health Center at Brightmore

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

10011 Providence Road West, Provincetowne · Charlotte, NC 28277108 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 172 Google reviews

5
4
3
2
1
Pavilion Health Center at Brightmore Nursing Home in Charlotte, NC — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (7 vs median 4.0)
  • High RN turnover (54%)

Below average in NC · Below recommended RN staffing · Below chain average · $112,580 in fines

Source: Medicare data

What this means for your family

This facility features an exceptional rehabilitation and maintenance team that many families find invaluable for recovery. However, the recurring reports of slow response times to call buttons and hygiene neglect are critical red flags. If you choose this facility, we strongly recommend having a family member present frequently to advocate for your loved one, especially during evenings and weekends.

Google Reviews

Google Reviews

172 reviews on Google
The Pavilion Health Center at Brightmore receives highly polarized feedback, with families frequently praising the physical and occupational therapy teams while expressing significant concerns regarding nursing care and communication. While many reviewers highlight specific staff members who provide compassionate support, a recurring pattern of complaints involves slow response times to call buttons, neglect of basic hygiene, and poor coordination with families. Families considering this facility should be aware that experiences appear to depend heavily on the specific nursing shift and individual staff assigned to their loved one.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean7.0Activities9.0Meds2.0Memory2.0Comms3.0ValueN/A

Strengths

  • Highly skilled and compassionate physical/occupational therapy team
  • Helpful and responsive maintenance staff (specifically Rodney)
  • Clean and well-maintained physical facility
  • Engaging activities and social programming

Concerns

  • Slow or non-existent response to call buttons (mentioned by 14 reviewers)
  • Neglect of basic hygiene and toileting needs (mentioned by 11 reviewers)
  • Poor communication with families and lack of updates (mentioned by 9 reviewers)
  • Understaffing, particularly on weekends and night shifts (mentioned by 8 reviewers)
  • Poor quality or inconsistent food service (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(5)'21(16)'23(40)'25(27)'26(18)

Distribution · 174 analyzed

5
105
4
16
3
1
2
6
1
46

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's great to see how much care you put into responding to feedback from families; how do you typically keep family members updated on a loved one's daily well-being?
  • 2We've heard wonderful things about the physical and occupational therapy teams here—could you tell us more about how they work with residents?
  • 3How do you ensure that call buttons are answered promptly, especially during the night shifts or on the weekends?
  • 4What specific protocols are in place to ensure medication management is handled accurately and consistently?
  • 5Could you describe the daily social programming and what kind of activities the residents participate in to stay engaged?
  • 6How does the staff manage personal hygiene and toileting needs to ensure every resident is comfortable and cared for?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff is outstanding, with special recognition for Ms. Quenta, whose compassionate care and attentiveness made a world of difference. The physical therapy team is highly professional, offering personalized, effective treatment plans.

Assisted living family member · 2024★★★★

My sister is in this place and it is horrible, When she arrived she was in her room six hours before anyone came in. She is bed ridden , and has to sit hours in her own waste for hours.

Long-term resident's family · 2022☆☆☆☆

The Rehab is the worst place I've ever experienced. It is beautiful to look at, but the care...

Rehab patient's family · 2021★★★★★
Source: 172 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
55%
Registered nurses for medical care
Total Nursing
3.31hrs
81%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.6%
Worse than Avg
Here
27.6%
US
15.3%
NC
20.2%
Mecklenburg
17.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
NC
5.4%
Mecklenburg
4.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
93.4%
NC
91.7%
Mecklenburg
87.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.9%
Worse than Avg
Here
26.9%
US
19.4%
NC
21.0%
Mecklenburg
22.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
15.5%
NC
14.1%
Mecklenburg
11.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.7%
Mixed vs Avgs
Here
17.7%
US
19.5%
NC
21.5%
Mecklenburg
16.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
81.8%
NC
80.1%
Mecklenburg
75.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.6%
Better than Avg
Here
89.6%
US
79.8%
NC
78.1%
Mecklenburg
74.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.5%
Worse than Avg
Here
3.5%
US
1.6%
NC
1.5%
Mecklenburg
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
2penalties
Above state avg (5.6)
10 complaint-triggered
$112,580 in fines

This facility shows a concerning pattern with families filing 10 complaint-triggered deficiencies, indicating multiple families reported problems to authorities. The most recurring issues involve care planning and assessments, medication management, and basic quality of care including nutrition and mobility assistance. While the facility has correction plans for most deficiencies, problems persist across multiple surveys from 2022 to 2025, suggesting ongoing challenges in maintaining consistent care standards.

Dec 9, 2025Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 3, 2025Routine
6
0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Mar 26, 2024Routine
15
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0522Potential for harm · IsolatedCorrected

Services Deficiencies

Have an externally vented heating system.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Mar 26, 2024Complaint
9
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Sep 29, 2022Routine
6
0550Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Federal Penalties

Fine

Dec 9, 2025

$16,985

Fine

Mar 26, 2024

$86,450

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pavilion Health Center at Brightmore

Organization Type

for profit

Chain Affiliation

Chain Name

Liberty Senior Living

Chain Size

37 facilities nationwide

Chain avg rating: 2.6/5 · Rank 23 of 35

Ownership & Management

Owners

Long Term Care Management Services LLC

Owner · Organization

100%

Liberty Long Term Care LLC

Owner · Organization

John a Mcneill Jr 2012 Irrv Tr

Owner (parent company) · Organization

Liberty Healthcare Group LLC

Owner (parent company) · Organization

Ronald B. and Cynthia J. Mcneill 2013 Irrevocable Trust

Owner (parent company) · Organization

Mcneill, John

Owner (parent company)

Mcneill, Ronald

Owner (parent company)

Key personnel

Miller, RobertOfficer / DirectorWilson, JeffreyOfficer / DirectorCalcutt, JosephOfficer / DirectorLong Term Care Management Services LLCManagerOliver, AnnaTrustee of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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