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Nursing HomeMedicaid Investigative

Lebanon Skilled Nursing and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

900 Tuck Street, Lebanon, PA 17042159 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 107 Google reviews

Lebanon Skilled Nursing and Rehabilitation Center Nursing Home in Lebanon, PA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (16 vs median 8.0)
  • High staff turnover (63%)
  • High RN turnover (82%)

Bottom 25% in PA · Below recommended RN staffing · Worst in GENESIS HEALTHCARE chain · No penalties on record

Source: Medicare data

What this means for your family

While this facility's therapy department is frequently praised for helping patients recover, the recent surge in reports regarding neglect, medication errors, and slow response times is deeply concerning. If you choose this facility for short-term rehab, we strongly advise having a family member present frequently to monitor care, as the consistency of nursing support appears to be a significant issue.

Google Reviews

Google Reviews

107 reviews on Google
Lebanon Skilled Nursing and Rehabilitation Center receives highly polarized feedback, with many short-term rehab patients praising the therapy team and nursing staff for helping them recover. However, there is a recurring and severe pattern of complaints regarding long-term care, specifically concerning slow response times to call buttons, poor hygiene, and medication management errors. Families should be aware that while the facility is often recommended for physical therapy, the quality of daily nursing care appears inconsistent and potentially neglectful for residents requiring high levels of assistance.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean2.0Activities5.0Meds1.0MemoryN/AComms3.0ValueN/A

Strengths

  • Effective, professional physical and occupational therapy
  • Helpful and friendly reception staff
  • Strong recovery outcomes for short-term rehab patients

Concerns

  • Excessive wait times for call button responses (mentioned by 5 reviewers)
  • Poor hygiene and lack of cleanliness in patient rooms (mentioned by 6 reviewers)
  • Medication management errors and delays (mentioned by 4 reviewers)
  • Inadequate staffing levels and reliance on agency workers (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'16(1)'18(3)'20(15)'22(9)'24(13)'26(22)

Distribution · 111 analyzed

5
65
4
17
3
5
2
3
1
21

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how professional the reception staff is; how do you ensure that same level of friendly communication carries over to the nursing and care teams?
  • 2We've heard great things about the physical and occupational therapy here, so could you tell us more about how the rehab process works for residents?
  • 3How do you manage the call button system to ensure that residents receive timely assistance when they need help?
  • 4What specific protocols are in place to ensure medication is administered accurately and on schedule every day?
  • 5Could you describe your routine for maintaining cleanliness and hygiene in the resident rooms and common areas?
  • 6How do you handle medical emergencies or changes in a resident's condition during the overnight hours?

Personalized based on this facility's data


Key Review Excerpts

Every time I go to see my wife. She pushes the call button and has to wait at least 12 minutes before anyone appears, then an additional 15 minutes before the help arrives.

Long-term resident's family · 2026☆☆☆☆

The staff outright lied to myself and the hospice team on several occasions. The pharmacy took 4.5 days to get my father's pain medications to him, which as a dying patient, is unacceptable.

Hospice family member · 2024☆☆☆☆

The nursing staff and the therapy staff were extremly caring and wonderful. They took really good care of me.

Rehab patient · 2022☆☆☆☆
Source: 107 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.39hrs
53%
Registered nurses for medical care
Total Nursing
3.67hrs
89%
All nurses + aides combined
Staff Turnover
61%
Lower is better (< 30% = good)
RN Turnover
77%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

4

measures

Worse Than Avg

9

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility70.1%
Worse than Avg
Here
70.1%
US
93.4%
PA
87.1%
Lebanon
90.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility31.6%
Worse than Avg
Here
31.6%
US
15.3%
PA
18.4%
Lebanon
22.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
14.4%
PA
17.5%
Lebanon
23.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.2%
Worse than Avg
Here
28.2%
US
19.4%
PA
26.0%
Lebanon
27.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.7%
Worse than Avg
Here
23.7%
US
15.5%
PA
17.7%
Lebanon
17.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility89.0%
Mixed vs Avgs
Here
89.0%
US
95.5%
PA
93.5%
Lebanon
87.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility34.3%
Worse than Avg
Here
34.3%
US
79.8%
PA
68.7%
Lebanon
57.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility39.3%
Worse than Avg
Here
39.3%
US
81.8%
PA
69.2%
Lebanon
67.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
PA
1.4%
Lebanon
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
Above state avg (10.1)
13 complaint-triggered

Lebanon Skilled Nursing has ongoing issues across multiple areas with 47 deficiencies in recent surveys, including 10 complaint-triggered violations where families filed reports. The most persistent problems involve food service and nutrition, care planning and assessments, and quality of care including wound care and mobility assistance. While all deficiencies show correction dates, the pattern of repeated issues in core care areas suggests families should thoroughly investigate current conditions before placement.

Apr 17, 2026Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Apr 17, 2026Complaint
1
0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

Feb 4, 2026Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 27, 2025Complaint
1
0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Mar 26, 2025Routine
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0801Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0754Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0804Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Mar 26, 2025Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lebanon Skilled Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 181 of 188 (Worst)

Ownership & Management

Owners

Genesis Pm Pa Operations LLC

Owner · Organization

100%

Gen Operations I LLC

Owner (parent company) · Organization

Gen Operations II LLC

Owner (parent company) · Organization

Genesis Healthcare INC

Owner (parent company) · Organization

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Holdings LLC

Owner (parent company) · Organization

Sun Healthcare Group INC

Owner (parent company) · Organization

Whitman, Arnold

Owner (parent company)

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorMorris, DianeManagerRoss, TaraManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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