Lebanon Skilled Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 107 Google reviews

Watch Lebanon Skilled Nursing and Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 8.0)
- High staff turnover (63%)
- High RN turnover (82%)
Bottom 25% in PA · Below recommended RN staffing · Worst in GENESIS HEALTHCARE chain · No penalties on record
What this means for your family
While this facility's therapy department is frequently praised for helping patients recover, the recent surge in reports regarding neglect, medication errors, and slow response times is deeply concerning. If you choose this facility for short-term rehab, we strongly advise having a family member present frequently to monitor care, as the consistency of nursing support appears to be a significant issue.
Google Reviews
Google Reviews
107 reviews on Google“Lebanon Skilled Nursing and Rehabilitation Center receives highly polarized feedback, with many short-term rehab patients praising the therapy team and nursing staff for helping them recover. However, there is a recurring and severe pattern of complaints regarding long-term care, specifically concerning slow response times to call buttons, poor hygiene, and medication management errors. Families should be aware that while the facility is often recommended for physical therapy, the quality of daily nursing care appears inconsistent and potentially neglectful for residents requiring high levels of assistance.”
Quality Themes
Tap a score for detailsStrengths
- Effective, professional physical and occupational therapy
- Helpful and friendly reception staff
- Strong recovery outcomes for short-term rehab patients
Concerns
- Excessive wait times for call button responses (mentioned by 5 reviewers)
- Poor hygiene and lack of cleanliness in patient rooms (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
- Inadequate staffing levels and reliance on agency workers (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 111 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how professional the reception staff is; how do you ensure that same level of friendly communication carries over to the nursing and care teams?
- 2We've heard great things about the physical and occupational therapy here, so could you tell us more about how the rehab process works for residents?
- 3How do you manage the call button system to ensure that residents receive timely assistance when they need help?
- 4What specific protocols are in place to ensure medication is administered accurately and on schedule every day?
- 5Could you describe your routine for maintaining cleanliness and hygiene in the resident rooms and common areas?
- 6How do you handle medical emergencies or changes in a resident's condition during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“Every time I go to see my wife. She pushes the call button and has to wait at least 12 minutes before anyone appears, then an additional 15 minutes before the help arrives.”
“The staff outright lied to myself and the hospice team on several occasions. The pharmacy took 4.5 days to get my father's pain medications to him, which as a dying patient, is unacceptable.”
“The nursing staff and the therapy staff were extremly caring and wonderful. They took really good care of me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lebanon Skilled Nursing has ongoing issues across multiple areas with 47 deficiencies in recent surveys, including 10 complaint-triggered violations where families filed reports. The most persistent problems involve food service and nutrition, care planning and assessments, and quality of care including wound care and mobility assistance. While all deficiencies show correction dates, the pattern of repeated issues in core care areas suggests families should thoroughly investigate current conditions before placement.
Apr 17, 2026Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Apr 17, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Feb 4, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 27, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Mar 26, 2025Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Mar 26, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
Lebanon Skilled Nursing and Rehabilitation Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 181 of 188 (Worst)
Ownership & Management
Owners
Genesis Pm Pa Operations LLC
Owner · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Holdings LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Whitman, Arnold
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit lebanonnursingandrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Linden Village
< 1 miAssisted Living · Lebanon, PA
Alpine Valley Post Acute and Healthcare Center
< 1 miNursing Home · Lebanon, PA
The Terraces at Alpine Valley
< 1 miAssisted Living · Lebanon, PA
Susan Dowhower Personal Care Home
1.4 miAssisted Living · Lebanon, PA
Morris-Pace West
1.5 miAssisted Living · Lebanon, PA
Khs Mental Health Services - Scr Cumberland St
1.5 miAssisted Living · Lebanon, PA