Alpine Valley Post Acute and Healthcare Center
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 122 Google reviews
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What this means for your family
This facility is widely praised for its cleanliness and the quality of its therapy and nursing staff. However, families should be proactive in managing the discharge process and maintaining clear, documented communication with the social work team, as some families have reported significant lapses in these areas.
Google Reviews
Google Reviews
122 reviews on Google“Alpine Valley Post Acute and Healthcare Center receives high praise for its clean, well-maintained facility and a compassionate, attentive nursing and therapy staff. While the majority of families report excellent communication and professional care, a small number of reviewers have raised significant concerns regarding poor discharge planning, inconsistent communication, and patient safety issues like frequent falls.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Attentive and compassionate nursing staff
- High-quality physical and occupational therapy
- Professional and helpful admissions team
Concerns
- Poor discharge planning and lack of coordination (mentioned by 2 reviewers)
- Inconsistent or poor communication with family members (mentioned by 2 reviewers)
- Patient safety and fall management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 124 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on high-quality therapy, how does your team integrate physical and occupational therapy goals into the resident's daily routine?
- 2I noticed the staffing rating is lower than other metrics; could you walk me through how you ensure consistent care coverage and resident supervision throughout the day?
- 3To help us stay involved, what is your standard process for communicating updates or changes in a resident's health status to family members?
- 4We want to ensure a smooth transition; could you explain how your team manages the discharge planning process to ensure we have a clear plan in place before my loved one leaves?
- 5What specific protocols or safety measures do you have in place to assist residents with fall prevention and daily mobility?
- 6I saw that you respond to feedback online; how do you use that input from families to make improvements to the daily experience here?
Personalized based on this facility's data
Key Review Excerpts
“From the moment my MIL arrived from the hospital, we all were treated with kindness, smiling and friendly faces and professionalism.”
“The facility maintains a very professional and welcoming environment. It is clean, well-organized, and clearly cared for by the staff.”
“My Dad was there for rehab after a fall and the care was pretty good while he was there but the discharge process was a total fiasco.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
4
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 5 of 8 recent deficiencies across safety supervision, patient care quality, and family communication issues. The facility has corrected all violations, but recurring problems with notifying families about resident transfers appeared in both 2023 and 2024 surveys, suggesting persistent communication gaps that families should discuss during visits.
Sep 20, 2024Routine1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Sep 20, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 14, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 20, 2023Routine2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Oct 20, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Ownership & Operations
Who Operates This Facility
Alpine Valley Post Acute and Healthcare Center
nonprofit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 21 of 80
Ownership & Management
Owners
Alpine Valley Holdco LLC
Owner · Organization
Levovitz, Tzvi
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokowsky, Yitzchok
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
122 reviews from families & visitors
Official Website
Visit alpinevalleyrehab.com
Medicare data downloads
Original nursing home datasets
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