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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 249 Google reviews
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No Medicare penalties on record
Laurels of Huber Heights the has a middle-range Medicare overall rating. Strengths include effective physical and occupational therapy. Some reviewers note concerns about neglect and hygiene issues (e.g., failure to change linens/diapers, leaving patients in soiled conditions) (mentioned by 9 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
The Laurels of Huber Heights receives highly polarized feedback, with many reviewers praising the physical therapy and rehabilitation programs while others report severe concerns regarding neglect and communication. While some families highlight compassionate care and a clean environment, others describe distressing experiences involving delayed medical attention, hygiene issues, and difficulty reaching staff. Families considering this facility should be aware of these inconsistencies and perform thorough due diligence.
Quality Themes
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Concerns
Rating Trends
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Distribution · 205 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“Physical therapy and occupational therapy were the turning points in my recovery—they gave me the strength, both physically and mentally, to begin walking again and reconnect with the world around me.”
“The Speech Therapist has worked miracles with her. When she came in she wasn't able to talk, she now can communicate both verbally and in writing, TOTALLY AMAZING.”
“My dad was just in here for a couple of weeks for rehabilitation on his legs. He had the worst experience ever. The workers are rude and lazy.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with 19 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve resident rights violations (including failure to notify families of incidents), protection from abuse and neglect, and quality of care issues. Recent complaints in 2024-2026 suggest ongoing problems with family communication and safety protocols, though the facility has correction plans in place.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Laurels of Huber Heights the
for profit
Ciena Healthcare/laurel Health Care
82 facilities nationwide
Chain avg rating: 2.9/5 · Rank 17 of 84
Key personnel
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249 reviews from families & visitors
Official Website
Visit laurelsofhuberheights.com
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