Laurels of Huber Heights the
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 246 Google reviews
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What this means for your family
This facility's rehabilitation and therapy departments are frequently praised for helping patients regain mobility, making it a potential option for short-term recovery. However, families must be vigilant regarding basic care; multiple reviewers reported issues with hygiene and delayed responses to call lights. We strongly recommend daily visits to monitor your loved one's condition and ensure their needs are being met.
Google Reviews
Google Reviews
246 reviews on Google“The Laurels of Huber Heights receives highly polarized feedback, with many reviewers praising the physical therapy and rehabilitation programs while others report severe concerns regarding neglect and communication. While some families highlight compassionate care and a clean environment, others describe distressing experiences involving delayed medical attention, hygiene issues, and difficulty reaching staff. Families considering this facility should be aware of these inconsistencies and perform thorough due diligence.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, well-maintained facility
- Friendly and welcoming nursing staff
- Helpful social work and administrative support
Concerns
- Neglect and hygiene issues (e.g., failure to change linens/diapers, leaving patients in soiled conditions) (mentioned by 9 reviewers)
- Slow response times to call lights and requests for assistance (mentioned by 7 reviewers)
- Poor communication with families and difficulty reaching staff for updates (mentioned by 6 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
- Reluctance to transfer patients to the hospital when medically necessary (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 202 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to stay in close communication with staff regarding their loved one's daily care?
- 2Given that staffing levels are a priority for you, what is your current protocol for ensuring call lights are answered promptly and that personal hygiene needs are addressed consistently throughout the day?
- 3Could you walk me through the process for medication management to ensure that dosages and schedules are handled accurately for residents?
- 4What is your facility's policy on evaluating a resident's condition when a change in health occurs, and how do you determine when a transfer to the hospital is necessary?
- 5Since your therapy programs are highly regarded, how do you integrate those physical and occupational activities into the daily routine for residents who aren't in formal sessions?
- 6With the recent focus on maintaining a clean and well-kept environment, what steps are being taken to ensure that linens and personal care items are refreshed on a reliable schedule?
Personalized based on this facility's data
Key Review Excerpts
“Physical therapy and occupational therapy were the turning points in my recovery—they gave me the strength, both physically and mentally, to begin walking again and reconnect with the world around me.”
“The Speech Therapist has worked miracles with her. When she came in she wasn't able to talk, she now can communicate both verbally and in writing, TOTALLY AMAZING.”
“My dad was just in here for a couple of weeks for rehabilitation on his legs. He had the worst experience ever. The workers are rude and lazy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 19 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve resident rights violations (including failure to notify families of incidents), protection from abuse and neglect, and quality of care issues. Recent complaints in 2024-2026 suggest ongoing problems with family communication and safety protocols, though the facility has correction plans in place.
Jan 20, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 11, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 9, 2025Complaint4
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 29, 2025Complaint7
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 30, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jul 1, 2024Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Ownership & Operations
Who Operates This Facility
Laurels of Huber Heights the
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 17 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
246 reviews from families & visitors
Official Website
Visit laurelsofhuberheights.com
Medicare data downloads
Original nursing home datasets
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