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Strong Medicare quality ratings; public reviewers often praise friendly and compassionate nursing staff. Still worth an in-person visit.
based on 78 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
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Siena Woods Care Center has a strong overall Medicare rating. Public reviewers frequently mention: friendly and compassionate nursing staff and high-quality dietary department. Review the component ratings and current source records before deciding.
Siena Woods Care Center receives highly polarized feedback, with recent reviews showing a significant divide between glowing praise for staff and dietary services and severe allegations of neglect. Families frequently report concerns regarding chronic understaffing, particularly on nights and weekends, and poor communication during medical emergencies. While some visitors describe the facility as clean and welcoming, others document distressing experiences involving hygiene issues, unresponsive nursing staff, and poor quality of care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 86 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My grandfather has been there less than one week. We called today to speak with the social worker regarding the plan for his rehabilitation and were transferred to the nursing station instead. The nurse informed us that he was taken to the hospital last night ALONE.”
“The dietary department at Siena Woods Care Facility Is absolutely amazing! Friendly, attentive and passionate about what they do! They go above and beyond your normal standards!”
“My dad smelled so bad it was awful and they gave all these excuses. While all along it was them not taking care of him properly. The aids are always on their phones.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed multiple complaints triggering 8 deficiencies, with concerning patterns in pressure ulcer care appearing across four separate surveys from 2018 to 2025. The facility shows recurring issues with medication management, infection control, and wound care, suggesting systemic problems that persist despite corrections. While all deficiencies show correction dates, the repeated nature of core care issues raises questions about sustained improvement.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Siena Woods Care Center
for profit
Exceptional Living Centers
10 facilities nationwide
Chain avg rating: 3.2/5 · Rank 5 of 10
Owners
Medical Rehabilitation Centers, LLC
Owner · Organization
Lexington Health Management LLC
Owner (parent company) · Organization
Watts, Amy
Owner (parent company)
Watts, Walter
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
78 reviews from families & visitors
Official Website
Visit sienawoods.com
Medicare data downloads
Original nursing home datasets
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