Stonespring of Vandalia
Strong Medicare quality ratings; families often praise highly skilled and encouraging physical therapy team. Still worth an in-person visit.
based on 171 Google reviews
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What this means for your family
While the physical therapy team is consistently praised for their expertise and dedication, the facility suffers from recurring, serious issues regarding nursing response times and basic hygiene. If you choose this facility, we strongly recommend frequent, unannounced visits and active involvement in your loved one's daily care to ensure their needs are being met.
Google Reviews
Google Reviews
171 reviews on Google“Stonespring of Vandalia receives highly polarized reviews, with many families praising the physical therapy department and the facility's aesthetic, while others report severe neglect and communication failures. While some residents experience excellent care, a significant number of reviewers cite long wait times for call lights, poor hygiene, and unprofessional management. Families should be aware that experiences appear inconsistent and often depend on the specific shift or staff members on duty.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and encouraging physical therapy team
- Clean, modern, and well-maintained facility
- Professional and helpful admissions staff
- Some dedicated, compassionate nursing staff
Concerns
- Excessive response times to call lights (30-60+ minutes) (mentioned by 12 reviewers)
- Inadequate hygiene and failure to assist with toileting/bathing (mentioned by 10 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior toward residents and families (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 174 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and responsiveness?
- 2Given the high praise for your physical therapy team, how do you ensure that same level of dedicated support carries over into daily assistance with hygiene and personal care?
- 3With the current staffing levels, what is your internal protocol for ensuring call lights are answered promptly, especially during shift changes or busy evening hours?
- 4Can you walk me through your process for medication management to ensure that dosages are administered accurately and on time for every resident?
- 5What steps does management take to foster a supportive and professional environment for the nursing staff, and how does that translate to the daily care experience for residents?
- 6What specific activities or social programs are available to help residents stay engaged and connected with their peers throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“My mom was there 12 days, fell twice, (one resulting in a brain bleed) they lostt her hearing aid (which was finally found) she was given a med that was in her allergy list and she laid in her body waste, to the point she was raw and blistered.”
“My Dad was left in wet depends and wet pants when he was no longer to care for his self. His room was never cleaned floor was allways sticky every time I went to vist I cleaned his room.”
“The physical therapists are very motivating and supportive. She says the food is good!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Stonespring of Vandalia shows recurring issues across fire safety systems, medication management, and resident rights, with families filing complaint reports that triggered four deficiencies. The facility has had problems with fire alarm systems and sprinkler maintenance in multiple years (2019, 2024), and medication labeling violations appeared in both 2023 and 2024. While all deficiencies show correction dates, the pattern of repeated issues in critical safety areas warrants careful consideration during any visit.
Aug 9, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 18, 2024Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nov 21, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 19, 2023Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 25, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Mar 12, 2020Routine6
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Stonespring of Vandalia
for profit
Chain Affiliation
Carespring
16 facilities nationwide
Chain avg rating: 4.2/5 · Rank 3 of 16 (Best)
Ownership & Management
Owners
Carespring Health Care Holdings Lp
Owner · Organization
Barry N Bortz 06042009 Tr
Owner (parent company) · Organization
Bortz Family Irrevocable T/a
Owner (parent company) · Organization
Eppers, David
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
171 reviews from families & visitors
Official Website
Visit carespring.com
Medicare data downloads
Original nursing home datasets
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