Momentous Health at Vandalia
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 40 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (21 vs median 8.0)
- High staff turnover (57%)
Bottom 25% in OH · Critically understaffed (RN)
What this means for your family
While the facility offers strong therapy services and a warm environment for some, the recurring reports of administrative failures and communication blackouts are concerning. If you choose this facility, ensure you have a direct line to a specific staff member and plan to be physically present regularly to advocate for your loved one's needs.
Google Reviews
Google Reviews
40 reviews on Google“Momentous Health at Vandalia receives highly polarized feedback, with some families praising the therapy department and individual staff members, while others report severe concerns regarding administrative incompetence and communication. While many reviewers appreciate the facility's atmosphere and care quality, a significant number of recent reports highlight persistent issues with unanswered phones, billing mismanagement, and poor responsiveness from management.”
Quality Themes
Tap a score for detailsStrengths
- Top-tier therapy department
- Warm, family-like atmosphere
- Attentive nursing staff
- Clean, well-maintained facility
Concerns
- Chronic failure to answer phones or communicate with families (mentioned by 6 reviewers)
- Poor administrative and billing management (mentioned by 3 reviewers)
- Inconsistent quality of care and safety issues (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that communication is a top priority for our family, what specific protocols are in place to ensure we receive timely updates regarding our loved one's care?
- 2I noticed the therapy department is highly regarded here; how do you integrate those therapy services into the daily routine to ensure residents stay active and engaged?
- 3Could you walk us through your current process for medication management to ensure accuracy and consistency for residents?
- 4We understand that administrative and billing questions can arise; what is the best way for us to reach the office team to ensure we get a prompt response?
- 5With the recent focus on staffing and care quality, what steps is the facility taking to ensure consistent, high-quality attention for every resident?
- 6How does the facility handle urgent medical concerns or emergencies, and what is your process for notifying family members during those times?
Personalized based on this facility's data
Key Review Excerpts
“Facility that cares for its residents. Therapy department is top of the line and food is always good.”
“Instead of thinking he was too difficult to deal with, they thought he was funny. They adored him and treated him with re”
“Phone is frequently unanswered. I do not get bill from nursing home. Very difficult to get hold of billing office. Business part of nursing home is poorly run in my opinion.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Family complaints have triggered a significant portion of this facility's 95 deficiencies across recent years, indicating ongoing resident and family concerns. The most recurring problems involve fire safety systems, medication management, and maintaining safe living environments. While the facility has correction dates for most issues, repeated violations in fire safety and medication labeling suggest persistent operational challenges that families should discuss during visits.
Mar 16, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Dec 4, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 8, 2024Complaint22
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 4, 2024Complaint1
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
May 22, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 14, 2024Complaint1
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Ownership & Operations
Who Operates This Facility
Momentous Health at Vandalia
for profit
Ownership & Management
Owners
Stein, Mark
Owner
Tenenbaum, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit momentousvan.com
Medicare data downloads
Original nursing home datasets
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