Riverside Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 8.0)
Bottom 25% in OH · Below recommended RN staffing · Below chain average · $11,190 in fines
What this means for your family
This facility has received multiple, serious reports of medication errors and neglect. We strongly advise families to look elsewhere, but if you must consider this facility, conduct an unannounced visit and ask specifically for their protocol on medication administration and how they handle emergency medical needs.
Google Reviews
Google Reviews
34 reviews on Google“Riverside Nursing and Rehabilitation Center faces severe and consistent criticism regarding patient safety, medication management, and basic care standards. Multiple families and residents have reported incidents of neglect, poor hygiene, and failure to provide necessary medical treatments or nutrition. While a few reviews mention individual staff members who care, the overwhelming pattern of feedback points to a facility with significant operational failures.”
Quality Themes
Tap a score for detailsStrengths
- Select individual staff members who show genuine care
- Activities director mentioned positively
- Initial facility appearance noted as clean by some
Concerns
- Medication management errors and delays (mentioned by 4 reviewers)
- Neglect and inadequate patient care (mentioned by 7 reviewers)
- Poor food quality and failure to meet dietary needs (mentioned by 3 reviewers)
- Unsanitary facility conditions (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding medication administration, can you walk me through the specific safety protocols and double-check systems you have in place to ensure residents receive the correct dosages on time?
- 2I noticed the facility has had some challenges with staffing levels; what is your current plan for maintaining consistent, high-quality care and ensuring staff are available to respond to resident needs promptly?
- 3Could you describe the process for how you monitor and maintain cleanliness in resident rooms and common areas to ensure a consistently sanitary environment?
- 4I understand that dietary needs are a top priority for families; how do you handle specific nutritional requirements and ensure that residents are receiving meals that are both appetizing and nutritionally appropriate?
- 5The activities director has been highlighted for their great work; what kind of daily programs or social opportunities are currently being offered to keep residents engaged and active?
- 6How does your leadership team handle communication with families when concerns arise, and what is your process for ensuring that feedback is addressed and resolved in a timely manner?
Personalized based on this facility's data
Key Review Excerpts
“My daughter was here less than 24 hours, they kept her meds from her for 20 hours!! I finally arrived there and they said they had to wait for the medications from the pharmacy. She needed and still needs IV antibiotics from an infection.”
“My Uncle’s room was so dirty that you could see the dust, there were spider webs and dirt everywhere. He sits in a filthy wheelchair.”
“Yes there is room for improvement with some of the staff but there are good staff members here as well that really do seem to care about the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riverside Nursing and Rehabilitation Center shows serious ongoing concerns with nearly half (33 out of 72) deficiencies triggered by family complaints. The facility has persistent problems with accident prevention and safety supervision, appearing in multiple complaint-based surveys over recent years. Other recurring issues include medication management, infection control, and maintaining clean, safe living conditions. While all deficiencies have correction dates, the pattern of repeated safety violations and high complaint volume suggests families should carefully investigate current conditions before making placement decisions.
Sep 2, 2025Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 2, 2025Routine15
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Apr 9, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 7, 2024Complaint5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 5, 2024Complaint7
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jul 31, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Sep 2, 2025
$113,990
Fine
Apr 9, 2025
$11,190
Ownership & Operations
Who Operates This Facility
Riverside Nursing and Rehabilitation Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 98 of 121
Ownership & Management
Owners
Dmh Mstr Lsco, LLC
Owner · Organization
The Stephen L. Rosedale 2012 Spousal Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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