Laurel Square Healthcare and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 75 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 8.0)
Below average in PA · Below recommended RN staffing · $7,727 in fines · Missing required sprinkler systems
What this means for your family
While recent reviews show a strong trend toward improvement, particularly in staff responsiveness and admissions support, the facility has a history of serious cleanliness and hygiene complaints. When touring, we strongly recommend visiting the resident rooms and common areas personally to verify current sanitation standards and speaking directly with nursing staff to assess their communication style.
Google Reviews
Google Reviews
75 reviews on Google“Laurel Square Healthcare and Rehabilitation Center receives highly polarized feedback, with a significant divide between recent positive experiences and older, severe complaints. Families frequently praise the admissions director, Lulu, for her professionalism and responsiveness, while critics consistently report issues with facility cleanliness, odors, and unprofessional staff behavior.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and professional admissions leadership
- Effective physical and occupational therapy programs
- Welcoming and supportive environment for new residents
- Active communication regarding resident status
Concerns
- Unsanitary conditions including odors and cleanliness issues (mentioned by 7 reviewers)
- Unprofessional staff behavior and gossiping (mentioned by 4 reviewers)
- Poor communication regarding medical status or care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about how responsive the admissions team is; how do you help a new resident settle into the community during their first week?
- 2Since the therapy programs here have such a strong reputation, could you tell us more about how physical and occupational therapy are integrated into a resident's daily routine?
- 3What specific protocols do you have in place to ensure the facility remains clean, fresh, and well-maintained for all residents?
- 4How does the nursing staff ensure that family members are kept updated and informed about any changes in a resident's medical status?
- 5Could you describe the dining experience and how the facility manages meal quality and nutritional needs?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying both the medical team and the family?
Personalized based on this facility's data
Key Review Excerpts
“My mom has been at Laurel Square Healthcare and Rehabilitation Center since the end of May. I love how the staff cares for my mom. If I have a question or concern, it is addressed immediately!”
“Lulu was very professional and showed she ACTUALLY cared about me and my family. Looking for a good and honest place for my rehabilitation can be hard but LuLu was the best. Giving me the tour and getting me comfortable I just knew this would be the place I will be.”
“The staff are very unprofessional talk about the family member right outside where I was and the supervisor of nursing told me when I complained about my mother food being cold she told me she don't have time for this me ruined her morning.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Laurel Square has faced significant challenges with 35 deficiencies over 10 surveys, including 9 complaints filed by families. The facility shows persistent problems with nutrition and dining services, care planning, and facility maintenance appearing across multiple years. While all deficiencies have correction dates, the recurring issues with food safety, temperature, and care plans suggest ongoing operational struggles that families should carefully consider.
Nov 6, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 23, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 8, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jun 5, 2025Routine8
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Mar 13, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Dec 3, 2024Complaint1
Environmental Deficiencies
Keep all essential equipment working safely.
Federal Penalties
Fine
Aug 4, 2023
$7,727
Ownership & Operations
Who Operates This Facility
Laurel Square Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Nationwide Healthcare Services
7 facilities nationwide
Chain avg rating: 2.4/5 · Rank 4 of 7
Ownership & Management
Owners
Braun, Sheldon
Owner
Gelley, Meir
Owner
Gelley, Leah
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit laurelsquarehealthcare.com
Medicare data downloads
Original nursing home datasets
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