Nursing HomeMedicaid Medicare 5-star

Landings of Westerville Health and Rehab the

Strong Medicare quality ratings; public reviewers often praise modern, clean, and well-maintained facility. Still worth an in-person visit.

350 County Line Road West, Westerville, OH 43082|120 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 97 Google reviews

(740) 616-7131 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low staffing rating (2/5 stars)

No Medicare penalties on record

Source: Medicare data

What this means for your family

Landings of Westerville Health and Rehab the has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: modern, clean, and well-maintained facility and highly effective and encouraging physical therapy team. Review the component ratings and current source records before deciding.

Google Reviews

101 public Google reviews available

The Landings of Westerville is a modern, visually impressive facility that receives high praise for its physical environment and dedicated therapy teams. While many families report exceptional, compassionate care, a recurring subset of reviews highlights significant concerns regarding inconsistent staffing levels, slow response times to call buttons, and occasional lapses in basic hygiene or medical communication.

Quality Themes

Tap a score for details

Strengths

Modern, clean, and well-maintained facility
Highly effective and encouraging physical therapy team
Compassionate and attentive nursing leadership
Welcoming and professional admissions process

Concerns

Slow response times to call buttons and basic assistance requests (mentioned by 6 reviewers)
Understaffing, particularly on evening/night shifts (mentioned by 4 reviewers)
Substandard food quality or issues with meal orders (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 101 analyzed

⚡15 reviews posted between Oct 14, 2025 – Oct 15, 2025 · 14 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the facility's strong reputation for physical therapy, how do you integrate those therapy goals into the residents' daily routines and activities?
2I noticed that staffing levels can fluctuate; could you explain how you manage response times for call buttons, especially during the evening and night shifts?
3We understand that meal quality is an important part of daily life; how do you handle specific dietary preferences or requests to ensure residents are satisfied with their dining experience?
4With a 5-star overall CMS rating, what specific protocols do you have in place to maintain that standard of care while addressing the areas identified in your recent health inspections?
5How does your nursing leadership team stay actively involved and accessible to families, particularly when addressing concerns about daily care or assistance?
6In the event of a medical emergency or a sudden change in health status, what is the communication process for keeping family members informed and involved in the care plan?

Personalized based on this facility's data

Key Review Excerpts

“At the beginning, you have to advocate, but you learn quick who the good caretakers are. Once we showed we weren't going to wait too long for a response for the call button, it improved.”

Long-term resident's family · 2025★★★★☆

“The first am, she was sitting in a pool of poop. I rang her call light. No one came for over 25 minutes. Then only because I called the front desk and threw a fit.”

Memory care family member · 2025★☆☆☆☆

“The therapy department helped me reach my rehab goals. The Therapy staff should receive a 5-star recognition for working with the patience and professionalism.”

Rehab patient · 2025★★★★★

Source: 101 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.84hrs

Registered nurses for medical care

Total Nursing

4.26hrs

All nurses + aides combined

Staff Turnover

39%

Lower is better (< 30% = good)

RN Turnover

48%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility48.1%

Worse than Avg

Here

48.1%

12.8%

30.1%

Delaware

22.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility37.0%

Worse than Avg

Here

37.0%

19.5%

25.5%

Delaware

24.5%

Residents whose walking got worse

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

14.1%

6.1%

Delaware

6.0%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility9.5%

Better than Avg

Here

9.5%

19.0%

21.4%

Delaware

23.0%

Residents on antipsychotic medication

↓ Lower is better

This Facility2.1%

Better than Avg

Here

2.1%

15.4%

8.8%

Delaware

7.7%

Residents needing more daily help over time

↓ Lower is better

This Facility0.9%

Better than Avg

Here

0.9%

13.9%

5.3%

Delaware

4.6%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.1%

Better than Avg

Here

97.1%

79.8%

75.6%

Delaware

89.7%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.6%

Better than Avg

Here

99.6%

82.0%

78.5%

Delaware

89.8%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

1.6%

1.2%

Delaware

0.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

9findings in history

Latest survey: 6 · near OH avg (10.1)

3 complaint-triggered findings

Families filed complaints that led to findings regarding medication errors and treatment care issues, with medication management appearing as a recurring concern across multiple surveys. The facility has faced deficiencies in care planning, safety supervision, resident rights, and building maintenance issues. All identified problems have correction dates from the provider, suggesting active remediation efforts.

Sep 2, 2025Complaint2 findings

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 13, 2025Routine6 findings

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0917Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure electrical receptacles or cover plates have distinctive color or marking.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

May 7, 2024Complaint1 finding

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Landings of Westerville Health and Rehab the

Organization Type

for profit

Chain Affiliation

Chain Name

Foundations Health Solutions

Chain Size

63 facilities nationwide

Chain avg rating: 4.0/5 · Rank 1 of 60 (Highest rating)

Ownership & Management

Key personnel

Colleran, BrianOfficer / DirectorColleran, BrianOfficer / DirectorKrystowski, JohnOfficer / DirectorFoundations Health Solutions, LLCManagerColleran, BrianManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(740) 616-7131

landingsofwesterville.net

350 County Line Road West

Westerville, OH 43082

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

97 reviews from families & visitors

Official Website

Visit landingsofwesterville.net

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.