Landings of Westerville Health and Rehab the
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 93 Google reviews
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What this means for your family
The Landings of Westerville offers a beautiful, modern environment with a highly effective therapy team that is excellent for post-surgical recovery. However, families should be prepared to be highly involved advocates, as multiple reviewers noted that call-button response times and basic assistance can be inconsistent depending on staffing levels.
Google Reviews
Google Reviews
93 reviews on Google“The Landings of Westerville is a modern, visually impressive facility that receives high praise for its physical environment and dedicated therapy teams. While many families report exceptional, compassionate care, a recurring subset of reviews highlights significant concerns regarding inconsistent staffing levels, slow response times to call buttons, and occasional lapses in basic hygiene or medical communication.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly effective and encouraging physical therapy team
- Compassionate and attentive nursing leadership
- Welcoming and professional admissions process
Concerns
- Slow response times to call buttons and basic assistance requests (mentioned by 6 reviewers)
- Understaffing, particularly on evening/night shifts (mentioned by 4 reviewers)
- Substandard food quality or issues with meal orders (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong reputation for physical therapy, how do you integrate those therapy goals into the residents' daily routines and activities?
- 2I noticed that staffing levels can fluctuate; could you explain how you manage response times for call buttons, especially during the evening and night shifts?
- 3We understand that meal quality is an important part of daily life; how do you handle specific dietary preferences or requests to ensure residents are satisfied with their dining experience?
- 4With a 5-star overall CMS rating, what specific protocols do you have in place to maintain that standard of care while addressing the areas identified in your recent health inspections?
- 5How does your nursing leadership team stay actively involved and accessible to families, particularly when addressing concerns about daily care or assistance?
- 6In the event of a medical emergency or a sudden change in health status, what is the communication process for keeping family members informed and involved in the care plan?
Personalized based on this facility's data
Key Review Excerpts
“At the beginning, you have to advocate, but you learn quick who the good caretakers are. Once we showed we weren't going to wait too long for a response for the call button, it improved.”
“The first am, she was sitting in a pool of poop. I rang her call light. No one came for over 25 minutes. Then only because I called the front desk and threw a fit.”
“The therapy department helped me reach my rehab goals. The Therapy staff should receive a 5-star recognition for working with the patience and professionalism.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to findings regarding medication errors and treatment care issues, with medication management appearing as a recurring concern across multiple surveys. The facility has faced deficiencies in care planning, safety supervision, resident rights, and building maintenance issues. All identified problems have correction dates from the provider, suggesting active remediation efforts.
Sep 2, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 13, 2025Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 7, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Landings of Westerville Health and Rehab the
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 24 of 60 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
93 reviews from families & visitors
Official Website
Visit landingsofwesterville.net
Medicare data downloads
Original nursing home datasets
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