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Nursing HomeMedicaid Top Rated

Highbanks Care Center

Strong Medicare quality ratings; families often praise warm, attentive nursing staff. Still worth an in-person visit.

111 Lazelle Road East, Far North · Columbus, OH 4323556 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 93 Google reviews

5
4
3
2
1
Highbanks Care Center Nursing Home in Columbus, OH — Street View
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What this means for your family

Highbanks Care Center shows a significant divide in experiences; while some families report excellent, proactive care, others have documented serious concerns regarding facility hygiene and administrative responsiveness. We strongly recommend an unannounced tour during a weekend or evening shift to verify the current cleanliness and staffing levels, and specifically ask to see the memory care unit if that is your area of need.

Google Reviews

Google Reviews

93 reviews on Google
Highbanks Care Center receives highly polarized feedback, with many reviewers praising the staff's dedication and the facility's cleanliness, while others report severe concerns regarding hygiene, management, and patient care. Families considering this facility should be aware of a recurring pattern of complaints regarding strong odors, unprofessional administrative conduct, and inconsistent responsiveness to family inquiries. While some visitors describe a warm, family-oriented environment, others have documented significant lapses in basic care and facility maintenance.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean4.0Activities7.0MedsN/AMemory2.0Comms3.0ValueN/A

Strengths

  • Warm, attentive nursing staff
  • Proactive rehab therapy team
  • Clean, well-maintained building (noted by positive reviewers)
  • Strong communication from specific nurse managers

Concerns

  • Strong, unpleasant odors (urine/foul smells) (mentioned by 4 reviewers)
  • Unprofessional or rude administrative/nursing leadership (mentioned by 7 reviewers)
  • Poor responsiveness to phone calls and tour requests (mentioned by 4 reviewers)
  • General lack of cleanliness and hygiene standards (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'19(41)'21(1)'23(13)'26(8)

Distribution · 96 analyzed

5
65
4
3
3
1
2
2
1
25
29 reviews posted between Jan 19, 2019Jan 19, 2019 · 21 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With 56 residents, how do you ensure that each individual receives consistent, personalized attention given the current staffing levels?
  • 2I noticed some feedback regarding the building's environment; what is your daily protocol for maintaining cleanliness and managing odors throughout the facility?
  • 3Could you walk me through how your leadership team handles communication with families, especially when we have questions about our loved one’s care or updates on their health?
  • 4Since the rehab team is highly regarded here, how do they coordinate with the nursing staff to ensure a seamless transition for residents requiring therapy?
  • 5How does your team handle medical emergencies or urgent health changes during the evening and weekend hours?
  • 6What kind of daily activities or social engagement opportunities are available for residents, and how do you encourage participation for those who might be more reserved?

Personalized based on this facility's data


Key Review Excerpts

The environment is extremely chaotic and loud, which can be very distressing and confusing for residents who need a calmer, more structured setting, and it does not feel designed with memory care in mind.

Memory care family member · 2026☆☆☆☆

The DON is very disrespectful . I asked for a tour of the building. He was unwelcoming and did not want to give tour. Place has a foul order. The patients looked unclean and unattended to.

Prospective family member · 2019☆☆☆☆

Caring and competent Rehab works well with the family They are proactive in having a plan to get your loved one back to functioning as much as possible.

Rehab patient family member · 2018☆☆☆☆
Source: 93 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.78hrs
OK
Registered nurses for medical care
Total Nursing
3.36hrs
82%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
85%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility77.3%
Worse than Avg
Here
77.3%
US
12.1%
OH
28.2%
Franklin
24.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility53.4%
Worse than Avg
Here
53.4%
US
93.4%
OH
92.6%
Franklin
94.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility34.3%
Worse than Avg
Here
34.3%
US
19.5%
OH
25.4%
Franklin
20.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.9%
Worse than Avg
Here
23.9%
US
15.4%
OH
9.4%
Franklin
9.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
15.3%
OH
6.9%
Franklin
7.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
14.4%
OH
5.8%
Franklin
6.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility18.0%
Worse than Avg
Here
18.0%
US
81.8%
OH
78.4%
Franklin
82.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Well below state avg (10.1)
2 complaint-triggered

Highbanks Care Center has 27 deficiencies across routine inspections, with recurring issues in resident rights, fire safety systems, and medication management. The facility shows a pattern of correcting violations, though problems persist across multiple surveys from 2021-2024. Most concerning are ongoing deficiencies in resident assessment, physical restraint policies, and emergency preparedness systems that required repeated corrections.

Mar 26, 2026Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 19, 2026Routine
6
0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Feb 19, 2026Complaint
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Aug 28, 2024Routine
14
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0745Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0745Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Feb 17, 2023Routine
22
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0553Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0553Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0570Minimal · PatternCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0570Minimal · PatternCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

May 3, 2021Routine
9
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0826Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Highbanks Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Foundations Health Solutions

Chain Size

63 facilities nationwide

Chain avg rating: 4.0/5 · Rank 1 of 60 (Best)

Ownership & Management

Key personnel

Colleran, BrianOfficer / DirectorColleran, BrianOfficer / DirectorKrystowski, JohnOfficer / DirectorFoundations Health Solutions, LLCManagerAnderson, ThomasManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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