Highbanks Care Center
Strong Medicare quality ratings; families often praise warm, attentive nursing staff. Still worth an in-person visit.
based on 93 Google reviews

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What this means for your family
Highbanks Care Center shows a significant divide in experiences; while some families report excellent, proactive care, others have documented serious concerns regarding facility hygiene and administrative responsiveness. We strongly recommend an unannounced tour during a weekend or evening shift to verify the current cleanliness and staffing levels, and specifically ask to see the memory care unit if that is your area of need.
Google Reviews
Google Reviews
93 reviews on Google“Highbanks Care Center receives highly polarized feedback, with many reviewers praising the staff's dedication and the facility's cleanliness, while others report severe concerns regarding hygiene, management, and patient care. Families considering this facility should be aware of a recurring pattern of complaints regarding strong odors, unprofessional administrative conduct, and inconsistent responsiveness to family inquiries. While some visitors describe a warm, family-oriented environment, others have documented significant lapses in basic care and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Proactive rehab therapy team
- Clean, well-maintained building (noted by positive reviewers)
- Strong communication from specific nurse managers
Concerns
- Strong, unpleasant odors (urine/foul smells) (mentioned by 4 reviewers)
- Unprofessional or rude administrative/nursing leadership (mentioned by 7 reviewers)
- Poor responsiveness to phone calls and tour requests (mentioned by 4 reviewers)
- General lack of cleanliness and hygiene standards (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With 56 residents, how do you ensure that each individual receives consistent, personalized attention given the current staffing levels?
- 2I noticed some feedback regarding the building's environment; what is your daily protocol for maintaining cleanliness and managing odors throughout the facility?
- 3Could you walk me through how your leadership team handles communication with families, especially when we have questions about our loved one’s care or updates on their health?
- 4Since the rehab team is highly regarded here, how do they coordinate with the nursing staff to ensure a seamless transition for residents requiring therapy?
- 5How does your team handle medical emergencies or urgent health changes during the evening and weekend hours?
- 6What kind of daily activities or social engagement opportunities are available for residents, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The environment is extremely chaotic and loud, which can be very distressing and confusing for residents who need a calmer, more structured setting, and it does not feel designed with memory care in mind.”
“The DON is very disrespectful . I asked for a tour of the building. He was unwelcoming and did not want to give tour. Place has a foul order. The patients looked unclean and unattended to.”
“Caring and competent Rehab works well with the family They are proactive in having a plan to get your loved one back to functioning as much as possible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
8
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Highbanks Care Center has 27 deficiencies across routine inspections, with recurring issues in resident rights, fire safety systems, and medication management. The facility shows a pattern of correcting violations, though problems persist across multiple surveys from 2021-2024. Most concerning are ongoing deficiencies in resident assessment, physical restraint policies, and emergency preparedness systems that required repeated corrections.
Mar 26, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 19, 2026Routine6
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 19, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 28, 2024Routine14
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Egress Deficiencies
Have exits that are accessible at all times.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Egress Deficiencies
Have exits that are accessible at all times.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Feb 17, 2023Routine22
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
May 3, 2021Routine9
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor.
Ownership & Operations
Who Operates This Facility
Highbanks Care Center
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 1 of 60 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
93 reviews from families & visitors
Official Website
Visit highbanks-care.net
Medicare data downloads
Original nursing home datasets
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