Lahser Hills Care Centre
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 134 Google reviews
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What this means for your family
Lahser Hills features a standout activities program and a dedicated social work team that many families find comforting. However, the facility has a concerning history of reports regarding night-shift staffing and hygiene. We strongly recommend conducting an unannounced visit during evening or weekend hours to observe the actual level of care and responsiveness firsthand.
Google Reviews
Google Reviews
134 reviews on Google“Lahser Hills Care Centre receives highly polarized reviews, with many families praising the vibrant activities program and specific staff members, while others report severe concerns regarding patient neglect and hygiene. While some visitors describe a clean, welcoming environment with attentive care, a recurring pattern of negative feedback highlights issues with night-shift responsiveness, cleanliness, and basic patient care standards.”
Quality Themes
Tap a score for detailsStrengths
- Highly engaging activities and life enrichment program
- Professional and dedicated social work team
- Warm, family-oriented atmosphere
- Effective physical and occupational therapy services
Concerns
- Neglect of basic hygiene (patients left in soiled linens/feces) (mentioned by 9 reviewers)
- Understaffing and lack of responsiveness, particularly on night shifts (mentioned by 7 reviewers)
- Poor food quality, cleanliness, and dietary management (mentioned by 6 reviewers)
- Inadequate medication management and medical oversight (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 137 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily care experience?
- 2Given the importance of hygiene and comfort, what specific protocols do you have in place to ensure residents are checked and assisted with personal care in a timely manner?
- 3I see that life enrichment is a real strength here; could you walk me through a few of the most popular activities that help residents feel connected and engaged?
- 4With the current staffing levels, how do you ensure that residents receive consistent attention and prompt responses, especially during the overnight hours?
- 5Could you explain your process for medication management and how you coordinate with families if there are changes or concerns regarding a resident's medical oversight?
- 6We are interested in the dining experience; how do you handle dietary needs and ensure that meal quality remains a priority for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The activity director (Maureen aka Cookie) is amazing! This is truly her passion and purpose in life. She loves doing nice things for the staff and the residents.”
“I have pictures of feces just sitting on her feeding table, they put her lock down an she wasn't being feed regularly.”
“The nursing team took care of me with compassion and made sure my needs was met. The housekeepig department kept my room and the facility cleaned.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lahser Hills has concerning patterns with 19 complaint-triggered deficiencies, indicating families have repeatedly filed reports about problems. The facility struggles most with pressure ulcer care, medication management, and resident rights, with pressure ulcer issues recurring across multiple surveys from 2023 through 2025. While all deficiencies show correction dates, the persistent nature of core care problems suggests ongoing challenges.
Jun 5, 2025Routine11
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Mar 26, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Dec 30, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 1, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
May 1, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Sep 7, 2023Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Payment Denial
Dec 30, 2024
6-day denial
Fine
Sep 7, 2023
$14,898
Payment Denial
Sep 7, 2023
16-day denial
Ownership & Operations
Who Operates This Facility
Lahser Hills Care Centre
for profit
Chain Affiliation
Nexcare Health Systems
20 facilities nationwide
Chain avg rating: 3.6/5 · Rank 18 of 20
Ownership & Management
Owners
Nexcare Holdings, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
134 reviews from families & visitors
Official Website
Visit lahserhillscc.com
Medicare data downloads
Original nursing home datasets
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