Lady of the Oaks Retirement Manor
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 17 Google reviews
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What this means for your family
While some families report positive long-term experiences and successful rehab outcomes, the facility has faced serious allegations regarding hygiene and communication. We strongly recommend conducting an unannounced visit to observe cleanliness and asking administration specifically how they handle family notifications during medical emergencies.
Google Reviews
Google Reviews
17 reviews on Google“Lady of the Oaks Retirement Manor receives polarized feedback, with some families praising the compassionate staff and physical therapy, while others report severe concerns regarding neglect and poor communication. While long-term residents and rehab patients have reported positive experiences, recent negative reviews highlight critical issues with hygiene and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Effective physical therapy programs
- Family-oriented environment
- Engaging activities and outings
Concerns
- Lack of administrative communication regarding patient issues (mentioned by 2 reviewers)
- Poor hygiene and cleanliness in resident rooms (mentioned by 2 reviewers)
- Staff inattentiveness and unprofessional behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is active in responding to feedback online; what is your preferred process for keeping families updated on their loved one's daily status and any medical changes?
- 2Given the current staffing levels, what specific systems do you have in place to ensure that residents receive consistent attention and timely assistance throughout the day?
- 3Could you walk me through your daily housekeeping schedule and how you maintain the cleanliness of individual resident rooms?
- 4I’ve heard wonderful things about your physical therapy programs and outings; how do you balance these engaging activities with the need for personalized care and supervision?
- 5When a family has a concern or a question regarding their loved one's care, who is the primary point of contact to ensure clear and prompt communication?
- 6How does your nursing team coordinate with outside specialists or handle urgent medical needs to ensure residents are safe and well-supported at all times?
Personalized based on this facility's data
Key Review Excerpts
“I had the most excellent care that anyone would like from all of the staff. Physical therapy was the best things that I had. All of the staff became family to me.”
“My grandmother was sent there from the hospital in better health. She came to lady of oak and left with kidneys failure and and infected leg which leads to her having to get her leg cut off. I don’t recommend this place.”
“My mom lived here for 6+ years. She was happy here. She loved the staff and they loved her. She made many friends. She was very well taken care of.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering several inspections, including serious concerns about abuse protection and care planning that have persisted across multiple surveys from 2023 to 2025. The facility shows recurring problems with care planning, nursing services, and facility environment and safety, with the same care planning deficiency appearing in four separate surveys. While all violations have correction dates, the pattern of repeat issues in core care areas and multiple family complaints raises concerns about sustained quality improvement.
Jun 3, 2025Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Feb 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 11, 2024Routine8
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 26, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 26, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 13, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Lady of the Oaks Retirement Manor
for profit
Chain Affiliation
Plantation Management Company
16 facilities nationwide
Chain avg rating: 1.5/5 · Rank 1 of 16 (Best)
Ownership & Management
Owners
Irrv Property Tr for the Quirk Children
Owner · Organization
Quirk, Cynthia
Owner
Quirk, Gene
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit ladyoftheoaks.com
Medicare data downloads
Original nursing home datasets
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