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Nursing HomeMedicaid

Courtyard Manor Nurse Care Center & Assisted Liv

Strong Medicare quality ratings; families often praise friendly and caring nursing aides. Still worth an in-person visit.

306 Sydney Martin Road, Lafayette, LA 7050792 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 11 Google reviews

5
4
3
2
1
Courtyard Manor Nurse Care Center & Assisted Liv Nursing Home in Lafayette, LA — Street View
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What this means for your family

While the direct-care aides are frequently praised for their warmth and dedication, families should be aware of significant recent issues regarding administrative communication and front-desk professionalism. If you are considering this facility, we strongly recommend scheduling a tour and observing how the front office interacts with visitors, as this has been a recurring point of frustration for families.

Google Reviews

Google Reviews

11 reviews on Google
Courtyard Manor receives polarized feedback, with many reviewers praising the friendly and caring nature of the nursing aides while others report significant issues with administrative communication and professionalism. Families appreciate the clean, homey environment and the quality of care provided by direct-care staff, but recent reports highlight concerns regarding rude interactions with front-desk personnel and a lack of responsiveness from management.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean9.0Activities7.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Friendly and caring nursing aides
  • Clean and well-maintained facility
  • Home-like atmosphere
  • Good quality of food

Concerns

  • Poor communication and lack of responsiveness from management (mentioned by 2 reviewers)
  • Unprofessional or rude behavior by administrative/front desk staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.32018(3)3.02019(1)3.52022(2)5.02023(1)4.52024(2)1.02025(2)

Distribution · 11 analyzed

5
3
4
3
3
2
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With a capacity of 92 residents, how does the facility ensure consistent, personalized communication between the administrative team and family members regarding a loved one's care?
  • 2I noticed the staffing rating is lower than other metrics; could you walk me through how your nursing aides manage their daily caseloads to ensure residents receive timely attention?
  • 3Since some families have mentioned challenges with front-desk responsiveness, what is the best way for us to reach out if we have urgent questions or concerns?
  • 4The facility is often described as having a warm, home-like atmosphere; what specific daily activities or social programs are currently in place to help residents feel connected and engaged?
  • 5Given the recent health inspection reports, what specific steps has the facility taken to address the cited deficiencies and improve overall care standards?
  • 6How does your nursing team coordinate with local medical providers to handle emergencies or sudden changes in a resident's health status during the night or on weekends?

Personalized based on this facility's data


Key Review Excerpts

The staff are quite friendly and caring. Not once have we thought that she was neglected.

Long-term resident's family · 2023★★★★★

Leaving families in the dark, lying, not thorough and admin staff are RUDE! Aides are WONDERFUL!

Family member · 2025☆☆☆☆

The food was always good. We had two choices of entrees. Place was clean.

Former resident · 2019★★★☆☆
Source: 11 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.18hrs
23%
Registered nurses for medical care
Total Nursing
3.90hrs
95%
All nurses + aides combined
Staff Turnover
62%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility38.5%
Worse than Avg
Here
38.5%
US
15.5%
LA
22.8%
Lafayette
18.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.2%
Better than Avg
Here
7.2%
US
19.4%
LA
16.5%
Lafayette
17.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
LA
2.1%
Lafayette
7.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.3%
Better than Avg
Here
98.3%
US
93.4%
LA
92.8%
Lafayette
88.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
14.4%
LA
19.0%
Lafayette
17.9%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility7.0%
Worse than Avg
Here
7.0%
US
3.2%
LA
3.5%
Lafayette
4.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility85.5%
Better than Avg
Here
85.5%
US
81.8%
LA
84.8%
Lafayette
70.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility69.6%
Worse than Avg
Here
69.6%
US
79.8%
LA
76.2%
Lafayette
72.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
LA
3.3%
Lafayette
2.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
2penalties
Near state avg (8.3)
4 complaint-triggered
$22,388 in fines

This facility shows a concerning pattern with multiple families filing complaints that led to federal citations, including issues with abuse protection and resident safety. The most recurring problems involve care planning, family communication about resident changes, and food safety, with these issues persisting across multiple surveys from 2023 through 2026. While the facility has corrected each cited deficiency, the repeated violations in core care areas suggest ongoing operational challenges that families should carefully evaluate during visits.

Jan 7, 2026Routine
5
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Oct 30, 2024Routine
8
0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Sep 27, 2023Routine
7
0568Potential for harm · PatternCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0644Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Sep 27, 2023Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jul 10, 2023Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Federal Penalties

Fine

Dec 26, 2023

$3,252

Fine

Sep 27, 2023

$19,136

Ownership & Operations

Who Operates This Facility

Owner / Operator

Courtyard Manor Nurse Care Center & Assisted Liv

Organization Type

for profit

Ownership & Management

Owners

Sarver Family LLC

Owner · Organization

Beglis, Amy

Owner (parent company)

Bertrand, Alan

Owner (parent company)

Bertrand, David

Owner (parent company)

Billeaud, Daniel

Owner (parent company)

Billeaud, Joshua

Owner (parent company)

Collins, Darla

Owner (parent company)

Foreman, Linda

Owner (parent company)

Lane, Allison

Owner (parent company)

Louviere, Tracie

Owner (parent company)

Melancon, Karla

Owner (parent company)

Menard, Amber

Owner (parent company)

Miller, Cassie

Owner (parent company)

Petry, Gwen

Owner (parent company)

Sarver, Austin

Owner (parent company)

Sarver, Bronson

Owner (parent company)

Sarver, Danny

Owner (parent company)

Sarver, Lana

Owner (parent company)

Sarver, Logan

Owner (parent company)

Sarver, Marlon

Owner (parent company)

Sarver, Nancy

Owner (parent company)

Sarver, Nicholas

Owner (parent company)

Sarver, Willie Belle

Owner (parent company)

Sarver, Zachary

Owner (parent company)

Viator, Chelsi

Owner (parent company)

Viator, Lacie

Owner (parent company)

Key personnel

Dugal, JohnManagerLaughlin, DonnaManagerMiller, DawnManagerBertrand, AlanAdp of the SnfBertrand, DavidAdp of the Snf
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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