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Nursing HomeMedicaid Investigative

River Oaks Retirement Manor

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2500 E. Simcoe Street, Lafayette, LA 70501100 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 13 Google reviews

5
4
3
2
1
River Oaks Retirement Manor Nursing Home in Lafayette, LA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • High staff turnover (60%)

Bottom 25% in LA · $99,451 in fines · Very few deficiencies

Source: Medicare data

What this means for your family

The facility is highly regarded for its compassionate nursing staff and engaging social calendar, which are great indicators of quality resident life. However, you should be prepared for potential friction with the administrative office; verify their communication protocols during your tour to ensure you won't face the same responsiveness issues reported by others.

Google Reviews

Google Reviews

13 reviews on Google
River Oaks Retirement Manor receives praise from family members for its kind, attentive staff and active social calendar, including events like crayfish boils. However, recent feedback highlights significant concerns regarding poor administrative communication and unprofessional conduct by specific office staff.

Quality Themes

Tap a score for details
Food10.0Staff6.0CleanN/AActivities10.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Kind and helpful nursing staff
  • Engaging social activities for residents
  • Compassionate care for residents with physical limitations

Concerns

  • Poor administrative communication and rude reception staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.7'16(3)5.03.0'18(2)5.03.7'23(3)5.01.0'25(2)5.0'26(1)

Distribution · 15 analyzed

5
10
4
0
3
0
2
0
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed the facility has a very active social calendar; could you walk me through what a typical week of activities looks like for a new resident?
  • 2Given that my family values clear communication, could you explain the standard process for how you update families on their loved one's health status or any changes in care?
  • 3I’ve heard wonderful things about the compassion of your nursing staff; how do you ensure that same level of support is consistent across all shifts and departments?
  • 4With a capacity of 100 residents, how does your administrative team ensure that individual family inquiries or concerns are addressed in a timely and helpful manner?
  • 5Could you share how your team is currently working to improve your staffing levels to ensure every resident receives the focused attention they need?
  • 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly are family members typically notified?

Personalized based on this facility's data


Key Review Excerpts

Today they had a crayfish boil and some of the workers there actually peeled the crayfish for some of the residents who were physically unable to peel them. That there is a real labor of love.

Long-term resident's family · 2024★★★★★

Poor customer service. Mickey or something like that. She didnt even say her name clearly. Very rude, short, and not helpful. Got "disconnected"/hung up on twice.

Prospective family member · 2023☆☆☆☆

I have a family member there who has been there many years.......very satisfied the nursing staff is well liked

Long-term resident's family · 2017★★★★★
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.19hrs
26%
Registered nurses for medical care
Total Nursing
4.54hrs
OK
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility14.2%
Worse than Avg
Here
14.2%
US
12.1%
LA
2.1%
Lafayette
6.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
19.4%
LA
16.5%
Lafayette
17.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.9%
Worse than Avg
Here
30.9%
US
19.5%
LA
23.2%
Lafayette
24.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
LA
92.8%
Lafayette
88.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.4%
Worse than Avg
Here
24.4%
US
15.5%
LA
22.8%
Lafayette
19.6%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility6.3%
Worse than Avg
Here
6.3%
US
1.6%
LA
2.4%
Lafayette
1.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.3%
Better than Avg
Here
91.3%
US
81.8%
LA
84.8%
Lafayette
70.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.0%
Better than Avg
Here
87.0%
US
79.8%
LA
76.2%
Lafayette
71.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.3%
Worse than Avg
Here
4.3%
US
1.6%
LA
3.3%
Lafayette
2.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
3penalties
Well below state avg (8.3)
9 complaint-triggered
$99,451 in fines

River Oaks Retirement Manor has concerning patterns of family complaints leading to inspections, with 9 complaint-triggered deficiencies found across multiple surveys. Key recurring issues include care planning deficiencies, resident safety concerns, and abuse prevention failures. While the facility has corrected cited problems, the ongoing complaints about safety hazards, nursing supervision, and wound care suggest families should visit to assess current conditions firsthand.

Dec 10, 2025Routine
3
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 18, 2024Routine
6
0577Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Aug 8, 2024Complaint
2
0700Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0835Immediate jeopardy · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Aug 22, 2023Complaint
3
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Aug 22, 2023Routine
7
0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Jun 27, 2023Complaint
4
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Aug 8, 2024

$89,681

Fine

Aug 22, 2023

$9,770

Payment Denial

Aug 22, 2023

14-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

River Oaks Retirement Manor

Organization Type

for profit

Ownership & Management

Owners

Broussard, Aimee

Owner

10%

Gupta, Jagdish

Owner

10%

Gupta, Prashant

Owner

5%

Gupta, Sonia

Owner

5%

Sarver, Danny

Owner

12%

Sarver, Gregory

Owner

5%

Sarver, James

Owner

5%

Sarver, Willie Belle

Owner

20%

Vidrine, Ronald

Owner

10%

Key personnel

Louviere, KainenW-2 Managing EmployeeLouviere, KainenOfficer / DirectorLouviere, KainenOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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