River Oaks Retirement Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 13 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (60%)
Bottom 25% in LA · $99,451 in fines · Very few deficiencies
What this means for your family
The facility is highly regarded for its compassionate nursing staff and engaging social calendar, which are great indicators of quality resident life. However, you should be prepared for potential friction with the administrative office; verify their communication protocols during your tour to ensure you won't face the same responsiveness issues reported by others.
Google Reviews
Google Reviews
13 reviews on Google“River Oaks Retirement Manor receives praise from family members for its kind, attentive staff and active social calendar, including events like crayfish boils. However, recent feedback highlights significant concerns regarding poor administrative communication and unprofessional conduct by specific office staff.”
Quality Themes
Tap a score for detailsStrengths
- Kind and helpful nursing staff
- Engaging social activities for residents
- Compassionate care for residents with physical limitations
Concerns
- Poor administrative communication and rude reception staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a very active social calendar; could you walk me through what a typical week of activities looks like for a new resident?
- 2Given that my family values clear communication, could you explain the standard process for how you update families on their loved one's health status or any changes in care?
- 3I’ve heard wonderful things about the compassion of your nursing staff; how do you ensure that same level of support is consistent across all shifts and departments?
- 4With a capacity of 100 residents, how does your administrative team ensure that individual family inquiries or concerns are addressed in a timely and helpful manner?
- 5Could you share how your team is currently working to improve your staffing levels to ensure every resident receives the focused attention they need?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly are family members typically notified?
Personalized based on this facility's data
Key Review Excerpts
“Today they had a crayfish boil and some of the workers there actually peeled the crayfish for some of the residents who were physically unable to peel them. That there is a real labor of love.”
“Poor customer service. Mickey or something like that. She didnt even say her name clearly. Very rude, short, and not helpful. Got "disconnected"/hung up on twice.”
“I have a family member there who has been there many years.......very satisfied the nursing staff is well liked”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
River Oaks Retirement Manor has concerning patterns of family complaints leading to inspections, with 9 complaint-triggered deficiencies found across multiple surveys. Key recurring issues include care planning deficiencies, resident safety concerns, and abuse prevention failures. While the facility has corrected cited problems, the ongoing complaints about safety hazards, nursing supervision, and wound care suggest families should visit to assess current conditions firsthand.
Dec 10, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 18, 2024Routine6
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Aug 8, 2024Complaint2
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Aug 22, 2023Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 22, 2023Routine7
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jun 27, 2023Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Aug 8, 2024
$89,681
Fine
Aug 22, 2023
$9,770
Payment Denial
Aug 22, 2023
14-day denial
Ownership & Operations
Who Operates This Facility
River Oaks Retirement Manor
for profit
Ownership & Management
Owners
Broussard, Aimee
Owner
Gupta, Jagdish
Owner
Gupta, Prashant
Owner
Gupta, Sonia
Owner
Sarver, Danny
Owner
Sarver, Gregory
Owner
Sarver, James
Owner
Sarver, Willie Belle
Owner
Vidrine, Ronald
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit ldh.la.gov
Medicare data downloads
Original nursing home datasets
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