Kokoro Assisted Living

COMPLAINT INVESTIGATION REPORT

The facility was inspected on October 3, 2025, for a Case Management review related to a Change in Management application. The Licensing Program Analyst confirmed the purpose of the visit and reviewed the facility's current LIC 500. No deficiencies were cited during this visit.

The unannounced Annual Required – 1 yr. inspection found the facility clean with appropriate safety measures in place, including charged fire extinguishers and functional safety systems. However, two technical violations were cited: one for missing documentation regarding a resident's refusal of an annual medical assessment, and another for incomplete documentation of the first quarterly emergency drill.

The unannounced Annual inspection found the facility generally clean with appropriate safety measures in place, such as charged fire extinguishers and secure storage of cleaning supplies. However, one deficiency was cited regarding the unsecured storage of potentially dangerous tools in a stairwell accessible to residents with dementia. The facility was required to submit documentation for several operational areas and correct the cited deficiency.

The facility underwent an unannounced Case Management visit on March 12, 2024, to assess a resident. The Licensing Program Analyst observed the resident during lunch and noted that no deficiencies were cited during the visit.

The facility underwent an unannounced Case Management visit on March 8, 2024. The analyst interviewed staff and assessed a specific resident (R1). No deficiencies were cited during this visit, and the report noted that the visit would be continued at a later date.

This report is a Complaint Investigation Report concerning allegations made against the facility. The investigation found that the allegations regarding resident injury, lack of activities, and inadequate feeding were unsubstantiated based on the evidence reviewed. No deficiencies were cited in this report.

The unannounced annual inspection conducted on 10/11/2022 found no deficiencies cited. The LPA observed adequate infection control practices, proper storage of medications, and sufficient safety measures throughout the facility.