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Supported Living

Kittitas Interactive Management (yakima County)

305 N Anderson St, Ellensburg, WA 98926Licensed & Active
Source: WA DSHS — view official record
Google rating
5.0/5

based on 4 Google reviews

Kittitas Interactive Management (yakima County) Supported Living in Ellensburg, WA — Street View
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State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

13total
25deficiencies
Apr 10, 2026Investigation

Investigation involved allegations of staff-to-client physical and verbal abuse. Staff B was identified as engaging in abusive conduct toward Client 1 and failing to provide required supervision for Client 2. Staff B was terminated.

Implementation of the individual instruction and support planWAC 388-101D-0220

Provider failed to ensure staff followed IISP for Client 2, leaving them unsupervised during mealtimes and at risk of choking/aspiration.

Policies and proceduresWAC 388-101D-0060

Provider failed to ensure staff followed mandated reporting requirements for suspected abuse and neglect for 2 of 2 clients, leaving them unprotected.

Client rightsWAC 388-101D-0125

Provider failed to protect client rights for 2 of 2 clients, exposing them to abuse, neglect, and safety risks.

Aug 29, 2025Dispute

This document is an IDR Results letter detailing edits made to a Statement of Deficiencies report dated 06/24/2025.

WAC 388-101D-0125

Staff A was observed speaking over the top of Client 1 and correcting their answers using a loud and change of voice tone. Observation of Staff B from 05/08/2025 at 3:04 pm was deleted.

WAC 388-101D-0220

The date of the Functional Assessment and Positive Behavior Support Plan was edited from 01/31/2025 to 05/15/2025.

Aug 25, 2025Investigation

Internal investigation found that neglect occurred due to lack of appropriate oversight by staff (Staff A), who is no longer employed at the facility.

Client servicesWAC 388-101D-0145Corrected Aug 25, 2025

Provider failed to provide the level of supervision and support for a vulnerable adult as outlined in their Individual Instruction and Support Plan (IISP), specifically failing to provide required line-of-sight/earshot supervision, resulting in the client being left unsupervised in the community on multiple occasions while staff were sleeping or failed to monitor them.

Aug 11, 2025Investigation

The document also includes a cover letter dated 11/21/2025 indicating that these deficiencies were corrected as of that date.

Community protection Treatment planWAC 388-101D-0485

Provider failed to follow/implement the Community Protection Treatment Plan for Client 1; combustible chemicals were found accessible to the client despite the plan requiring they be locked.

Physical and safety requirementsWAC 388-101D-0170

Provider failed to ensure home safety requirements were met; flammable and combustible materials (bleach, Lysol, cleaning sprays) were stored in a cabinet with a broken lock, making them accessible to the client.

Jun 24, 2025Investigation

Deficiencies were noted as repeated from a 04/23/2025 citation. Staff A was found to be verbally abusive, dismissive, and unprofessional. Agency initiated an internal investigation and took disciplinary action against Staff A.

Client rightsWAC 388-101D-0125Corrected Jun 24, 2025

Provider failed to protect a client from mental abuse by staff, leading to feelings of being disrespected and unsafe.

Implementation of the individual instruction and support planWAC 388-101D-0220Corrected Jun 24, 2025

Provider failed to implement the Individual instruction and support plan (IISP), specifically regarding staff tone, patience, and interruption of the client.

Apr 23, 2025Investigation

A follow-up inspection on 06/26/2025 noted these deficiencies as corrected. The report includes multiple complaint numbers: 167712, 168316, 167168, 167068, 168104, 168445, 169662, 172109, 174108.

Individual support planWAC 388-101D-0205

Provider failed to use the client's person-centered service plan in the development of the individual instruction and support plan, resulting in the client's home being in disarray/unclean.

Implementation of the individual instruction and support planWAC 388-101D-0220

Provider failed to coordinate with other providers/collateral contacts in the implementation of the IISP for the client, resulting in gaps in service delivery and unmet needs.

Mar 20, 2025Investigation

A separate follow-up letter dated 06/26/2025 indicates this deficiency was verified as corrected by Gwin Kaercher.

Implementation of the individual instruction and support planWAC 388-101D-0220

Provider failed to revise the Individual Instruction and Support Plan (IISP) to include details regarding a client's ban from a specific grocery store, leading to staff ignorance and client distress.

Mar 4, 2025Inspection

The inspection involved an unannounced on-site visit.

Documentation of the individual instruction and support planWAC 388-101D-0215

Provider failed to include documented support instructions in the IISP for Client 2 regarding complex family relations and for Client 6 regarding the use of a locked refrigerator.

Mandated reporting to the departmentWAC 388-101-4150

Provider failed to immediately report an incident of alleged neglect involving Client 2 to the Complaint Resolution Unit (CRU).

Client health services supportWAC 388-101D-0150

Provider failed to ensure Client 2 received recommended follow-up medical care/testing, including a podiatry referral and annual lab work.

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