Hearthstone Senior Living
Families consistently rate this highly — reviewers highlight warm, welcoming staff and leadership. Schedule a visit to confirm the fit.
based on 35 Google reviews
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What this means for your family
While many families report a vibrant, welcoming community, the reports of medication errors and hygiene neglect are critical red flags. If you are considering this facility, you must ask for a detailed plan on how they manage medications and verify their current staffing ratios for the specific level of care your loved one requires.
Google Reviews
Google Reviews
35 reviews on Google“Hearthstone Senior Living receives high praise for its welcoming atmosphere, engaging activities, and friendly staff, with many families noting that their loved ones feel at home. However, there are serious, recurring reports of understaffing leading to poor hygiene care and significant medication management errors that have caused distress for some families. Prospective families should weigh the positive community environment against these critical concerns regarding clinical oversight and staffing ratios.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming staff and leadership
- Active social calendar and outings
- Beautiful, well-maintained facility grounds
- Strong sense of community and family atmosphere
Concerns
- Severe understaffing leading to neglect (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Poor communication from leadership regarding care issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your day-to-day care plans?
- 2With your vibrant social calendar and outings, how do you ensure that residents with varying mobility levels are still able to participate and stay connected?
- 3Could you walk me through your current process for medication administration and the double-check systems you have in place to ensure accuracy?
- 4Given the importance of consistent care, what is your current approach to staffing levels and ensuring that residents receive timely attention throughout the day and night?
- 5How does your leadership team keep families updated when there is a change in a resident's health status or a concern regarding their daily care?
- 6What steps do you take to maintain the beautiful grounds and common areas to ensure they remain a safe and welcoming space for residents to gather?
Personalized based on this facility's data
Key Review Excerpts
“Medications were terribly mismanaged -- one ordered prescription wasn't given at all for many weeks until we figured it out, some medications were lost, etc.”
“They are tremendously understaffed which translated into us finding him sitting in his own filth, and his health declining. His clothing and undergarments were rarely changed, even though we were paying for this service.”
“The facility itself is beautiful, Mom's room is spacious and well maintained, there are lots of activities throughout the day to choose from, but, all that said, it is the staff that has made this such a positive experience!”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Feb 10, 2026Fire
Facility status is Approved as of the 02/10/2026 inspection. Previous inspection on 12/31/2025 resulted in a Disapproved status.
Approximately 6 discarded used cigarettes found in a garbage can outside exit door #12.
Multiplug extension cords with no over-current protection were in use in several locations (Med Room, Room 107, Room 146, Theater Room/Closet, Room 126).
Two penetrations in the wall near exit door #3 leading to HVAC equipment.
No emergency battery backup lighting for generator ATS systems in MDP3 and MDP1 areas.
Nov 24, 2025FireCleanReport
The letter states that the inspection and complaint investigation found no deficiencies. It references intake numbers 201027, 201064, and 201411.
Oct 9, 2025FireCleanReport
Inspection conducted for a fire watch complaint. The facility reported a planned fire sprinkler system outage for repairs. Documentation showed fire watches were conducted correctly and the system was returned to service. No violations found.
Jan 13, 2025Fire11Report
Inspection conducted on 12/12/2024 resulted in Disapproved status. Re-inspection/Verification on 01/13/2025 shows all items corrected.
Facility failed to provide documentation of fire drills for the Swing and Noc shifts for the fourth quarter within the last 12 months.
In the Maintenance Office there was a fridge plugged into a multiplug adapter.
In the Key Room there was a penetration in the back of the wall with exposed copper wiring.
Facility failed to provide documentation of the annual forward flow test within the last 12 months, and electrical cords were hanging over the fire sprinkler pipe in the movie theatre storage closet.
Facility failed to provide documentation of 30-second activation testing on their emergency lighting for Dec/2023-July/2024.
Facility failed to provide documentation of annual fire door inspections within the last 12 months.
There was no fire extinguisher installed at the smoking area.
The Kitchen door was propped open with a door wedge.
Facility failed to provide documentation on the semi-annual fire alarm service within the last 6 months; The fire alarm pull station was blocked at exit door #6.
The Health Services Office door failed to close and latch.
Facility failed to provide the location of carbon monoxide detectors on their monthly testing documentation.
Oct 29, 2024Investigation
The facility was found not to meet Assisted Living Facility requirements regarding implementation of negotiated service agreements. The facility added the task of compression stocking assistance to the treatment administration record (TAR) for care staff to chart.
The facility failed to provide compression stocking assistance for a named resident as indicated in their negotiated service agreement (NSA).
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit hearthstone-sl.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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