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Supported Living

Kittitas Interactive Management

Limited public data on Kittitas Interactive Management. Call, tour, and ask to meet current residents' families — your own impression matters most.

305 N Anderson St, Ellensburg, WA 98926Licensed & Active
Source: WA DSHS — view official record
Google rating
3.4/5

based on 7 Google reviews

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Kittitas Interactive Management Supported Living in Ellensburg, WA — Street View
Street View

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What this means for your family

Given the lack of detailed, recent positive feedback and the presence of severe negative reviews, families should exercise extreme caution. We recommend requesting a tour and asking for references from current families to verify the quality of care, as the online presence does not provide enough information to confirm consistent standards.

Google Reviews

Google Reviews

7 reviews on Google
Reviews for Kittitas Interactive Management are extremely sparse and lack specific details regarding daily operations, making it difficult to assess the quality of care. While some past reviewers praised the staff's compassion, more recent feedback is highly critical, with one reviewer calling for the facility to be shut down.

Quality Themes

Tap a score for details
FoodN/AStaff5.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Compassionate staff interactions
  • Management dedication to client support

Concerns

  • Lack of care for clients and staff

Rating Trends

Tap a year to see what changed

2345.02019(2)3.52021(2)1.02022(1)5.02023(1)1.02024(1)

Distribution · 7 analyzed

5
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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed management is very involved in client support; how does that hands-on leadership style shape the daily experience for residents?
  • 2Since the staff is frequently described as compassionate, what specific programs or training do you have in place to ensure that level of care remains consistent for everyone?
  • 3How do you proactively balance the needs of your residents with the well-being and support of your staff to ensure a positive environment for both?
  • 4Could you walk me through how your team coordinates medical care or responds to urgent health needs when a resident requires immediate attention?
  • 5What are some of the most popular interactive activities or daily routines that help residents feel engaged and connected within the community?
  • 6Given your focus on interactive management, how do you incorporate family feedback or resident preferences into the way you structure daily life here?

Personalized based on this facility's data


Key Review Excerpts

The work that this agency does to support their clients is outstanding. I have seen staff and management go above and beyond for the sake of these people and it is so very rewarding.

General observer · 2019★★★★★

This company is horrible, they do not care about their clients or the staff that actually makes a difference in their clients lives. They honestly should be shut down, and it is sad.

General observer · 2022☆☆☆☆
Source: 7 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

3total
8deficiencies
Apr 21, 2025Dispute

This is an Informal Dispute Resolution (IDR) result letter regarding a previous Statement of Deficiencies report dated 03/06/2025. WAC 388-78A-0160 (1) was deleted based on the IDR outcome.

WAC 388-78A-0160 (1)

Deleted

Mar 6, 2025Inspection

A separate follow-up letter indicates that the deficiencies listed in the Statement of Deficiencies were corrected as of 09/02/2025.

Mandated reporting to the departmentWAC 388-101-4150

Failed to immediately report alleged neglect to the department's Complaint Resolution Unit (CRU) for two clients regarding staff sleeping on shift.

Client refusal to participate in servicesWAC 388-101D-0185

Failed to ensure a required refusal plan was documented for a client choosing to smoke despite health conditions.

Physical and safety requirementsWAC 388-101D-0170

Hot water temperatures in a client's home exceeded the 120 degrees Fahrenheit limit.

Nurse delegationWAC 388-101D-0160

Failed to ensure nurse delegation requirements were met; staff lacking credentials/delegation administered medications.

Documentation of the individual instruction and support planWAC 388-101D-0215

Individual Instruction and Support Plans (IISP) were not developed or implemented for three clients; failed to consistently document repositioning for a client with pressure sores.

Other

This is an IDR scheduling letter confirming an Informal Dispute Resolution meeting regarding a Statement of Deficiencies dated March 6, 2025.

WAC 388-101D-0170
WAC 388-101D-0160

Contact

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References & Resources

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