See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Kirkwood Manor

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2590 Loop 337 N, New Braunfels, TX 78130162 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 173 Google reviews

5
4
3
2
1
Kirkwood Manor Nursing Home in New Braunfels, TX — Street View
Street View

Watch Kirkwood Manor

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (12 vs median 8.0)
  • High RN turnover (56%)

Below average in Texas · Below recommended RN staffing · Above average staffing · Below chain average · $29,026 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice for patients requiring intensive rehabilitation, as their therapy team is frequently cited as the best in the area. However, families should closely monitor staffing levels and medication schedules, as some reviewers have noted delays in care during weekends and night shifts.

Google Reviews

Google Reviews

173 reviews on Google
Kirkwood Manor is highly regarded by many families for its exceptional rehabilitation team and a nursing staff that is frequently described as compassionate and attentive. While many reviewers praise the facility's cleanliness and recent renovations, there are recurring concerns regarding inconsistent staffing levels, particularly on weekends, and occasional delays in medication administration.

Quality Themes

Tap a score for details
Food4.0Staff9.0Clean9.0Activities9.0Meds5.0MemoryN/AComms6.0ValueN/A

Strengths

  • Exceptional rehabilitation and physical therapy team
  • Compassionate and long-tenured nursing staff
  • Clean and well-maintained/renovated facility
  • Welcoming and professional reception/front desk

Concerns

  • Understaffing, especially on weekends or during certain shifts (mentioned by 5 reviewers)
  • Delays in medication administration and response to call buttons (mentioned by 3 reviewers)
  • Difficulty reaching administration via telephone (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(5)'18(2)'20(2)'22(17)'24(12)'26(14)

Distribution · 175 analyzed

5
145
4
6
3
3
2
5
1
16
49 reviews posted between Sep 21, 2021Sep 21, 2021 · 49 were 5-star
13 reviews posted between Jun 30, 2022Jul 1, 2022 · 13 were 5-star

How They Respond to Reviews

10%response rate
Good

The owner provides personalized responses to positive reviews by using the reviewer's name and acknowledging specific staff members or family members mentioned. For negative reviews, the owner uses templated language to invite further discussion but rarely offers specific solutions to the complaints.

Questions for Your Tour

  • 1We've heard wonderful things about the physical therapy team here; can you tell us more about how the rehab program supports residents in their daily mobility?
  • 2The facility looks very clean and well-maintained; what is your current routine for keeping the resident rooms and common areas updated?
  • 3How do you ensure that call buttons are answered promptly and that medication schedules are strictly followed, especially during the evening or weekend shifts?
  • 4Could you describe what a typical day looks like for residents in terms of social activities and dining experiences?
  • 5In the event of a medical emergency after hours, what is the specific protocol for getting immediate physician or nursing intervention?
  • 6We noticed the front desk staff is very welcoming; if we ever need to reach the administration team with a question, what is the best way to ensure we get a timely response?

Personalized based on this facility's data


Key Review Excerpts

My mother went in to this facility a bit confused and not able to walk well…but the professionals at Kirkwood has done an amazing job because she is back to herself and walking! From the nurses to physical therapy, really everyone was so awesome!

Long-term resident's family · 2026★★★★★

The rehab team is awesome and really help with patients!

Rehab patient/family · 2021★★★★★

The staff takes the best care of my mother here, her favorite is Adrianna! Highly recommend

Long-term resident's family · 2022☆☆☆☆
Source: 173 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
61%
Registered nurses for medical care
Total Nursing
3.27hrs
80%
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility36.3%
Worse than Avg
Here
36.3%
US
14.4%
TX
16.1%
Comal
18.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility32.6%
Worse than Avg
Here
32.6%
US
15.3%
TX
14.9%
Comal
15.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.7%
Better than Avg
Here
5.7%
US
15.4%
TX
9.4%
Comal
9.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.8%
Worse than Avg
Here
22.8%
US
19.4%
TX
14.2%
Comal
18.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.6%
Better than Avg
Here
11.6%
US
19.5%
TX
18.4%
Comal
19.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
Comal
94.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
81.8%
TX
89.2%
Comal
88.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
79.7%
TX
88.0%
Comal
92.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
1.6%
TX
1.5%
Comal
0.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
1penalties
Above state avg (9.1)
10 complaint-triggered
$29,026 in fines

Kirkwood Manor has faced recurring issues across multiple surveys, with families filing nine complaints that triggered inspections. The facility shows persistent problems with medication management, care planning, and fire safety systems that span several years. While all deficiencies have correction dates, the pattern of repeated violations in core care areas like pharmacy services and resident assessments suggests ongoing operational challenges that families should carefully evaluate.

Mar 31, 2026Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jun 4, 2025Complaint
2
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Feb 21, 2025Routine
16
0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jan 10, 2025Complaint
1
0755Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Mar 24, 2024Complaint
3
0684Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 26, 2024Routine
23
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0944Potential for harm · PatternCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0946Potential for harm · PatternCorrected

Administration Deficiencies

Provide training in compliance and ethics.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0840Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Federal Penalties

Fine

Mar 24, 2024

$29,026

Ownership & Operations

Who Operates This Facility

Owner / Operator

Uvalde County Hospital Authority

Organization Type

for profit

Management Company

LAKE ISLAND HEALTHCARE LLC

Administrator

KYLE MARTIN

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 2.9/5 · Rank 53 of 84

Ownership & Management

Owners

Uvalde County Hospital Authority

Owner · Organization

100%

Key personnel

Martin, KyleManaging Control - Governing BodyYu, HaoranManaging Control - Governing BodyApolinar, AdamOfficer / DirectorBurnam, SoonOfficer / DirectorKeetch, ChadOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call