Elan Westpointe
Families consistently rate this highly — reviewers highlight clean and well-maintained facility. Schedule a visit to confirm the fit.
based on 97 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a clean, upscale environment with highly engaged activity programming and a compassionate care team. However, families should verify that the facility's current phone systems and communication protocols are reliable, as past issues with reachability have been noted.
Google Reviews
Google Reviews
97 reviews on Google“ELAN WESTPOINTE is highly regarded by recent reviewers for its clean, beautiful environment and a staff that is described as caring, attentive, and professional. While many families praise the high quality of memory care and the engaging activities provided, some historical concerns regarding communication responsiveness and security should be noted.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Caring and attentive nursing and care staff
- Engaging resident activities and events
- Beautiful, upscale community atmosphere
Concerns
- Difficulty reaching the facility via phone (mentioned by 2 reviewers)
- Security and theft concerns
- Limited visitor parking
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
The owner provides highly personalized and warm responses that specifically reference names, staff members, and specific details mentioned in the reviews. They use an empathetic tone to acknowledge both the emotional aspects of caregiving and the physical improvements to the facility.
Questions for Your Tour
- 1We've heard wonderful things about how much the staff here truly cares for the residents; how do you foster that culture of attentiveness within your nursing team?
- 2Since the community has such a beautiful, upscale atmosphere, could you show us some of the specific spaces where residents gather for daily activities and social events?
- 3For our family members who might visit frequently, what is the best way to handle parking, and are there any specific tips for navigating the area?
- 4With your certified memory care program, how do you tailor daily engagement and safety protocols for residents with different stages of cognitive decline?
- 5In the event of a medical emergency during the night, what is the immediate protocol for contacting both the on-site nursing staff and our family?
- 6We noticed how much management values feedback from the community; how does the facility typically implement suggestions from residents or their families to improve care?
Personalized based on this facility's data
Key Review Excerpts
“The residents in Memory Care seem happier and healthier. The food served looked delicious. The residents were eating most or all of thier supper. They had things to do instead of being bored.”
“I was very impressed with the care the staff were giving to the residents I observed , my friend meal was interrupted by my untimely visit after making a long drive to visit her , Mr Eddie made sure after our visit that the resident was given an opportunity to finish eating , that to me isn't a staff member doing their job but a caregiver giving a family member care”
“I love Elan!! They do such a great job of keeping everything nice and clean so the residents have a lovely place to live. Abby, Activity Director (she’s so much more than just that), ensures that the residents have activities and events to attend throughout the day to break up the monotony of retirement.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Elan Westpointe has faced several regulatory citations, including past issues with building maintenance and life safety compliance that were corrected in 2020. Most recently, the facility received an administrative penalty in October 2023 regarding the failure to provide a safe and decent living environment.
Oct 9, 2023EnforcementPenaltyReport
Administrative Penalty — 553.267(a)(3)(F) The facility failed to provide a safe and decent living environment.
Aug 22, 2022RoutineCleanReport
No deficiencies found during this inspection.
Feb 11, 2020Routine
Life Safety Code (4 violations)
The facility failed to ensure the building was kept in good repair.
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
The facility failed to ensure hazardous areas were constructed in compliance with licensing standards for assisted living facilities, and/or that volatile materials were not stored in the facility.
The facility failed to ensure the building and structure complied with Chapter 18, New Health Care Occupancies, of the Life Safety Code, NFPA 101.
Ownership & Operations
Who Operates This Facility
Sabra Healthcare Reit, INC
for profit
JEREMY PARTLOW
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Official Website
Visit elanwestpointe.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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