Brookdale New Braunfels
Families consistently rate this highly — reviewers highlight compassionate and heartfelt nursing care. Schedule a visit to confirm the fit.
based on 12 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize emotional connection and high-quality nursing, as staff members are noted for going above and beyond. The environment is consistently described as clean and home-like, making it ideal for seniors seeking social interaction.
Google Reviews
Google Reviews
12 reviews on Google“Families can expect a warm, home-like environment characterized by a deeply caring and attentive nursing and support staff. While the facility is frequently praised for its cleanliness and flavorful meals, there are no significant recurring complaints in the provided reviews to note.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and heartfelt nursing care
- Clean and well-maintained facility
- Home-like and welcoming atmosphere
- Engaging resident activities
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It's wonderful to see how much care goes into keeping the facility so clean and well-maintained; what is your routine for ensuring the common areas always feel fresh and welcoming?
- 2We've heard such lovely things about the heartfelt nursing care here, so could you tell us more about how the nursing team supports residents with their daily medical needs?
- 3The atmosphere here feels very much like a home; how do you help new residents transition into the community so they feel part of the family right away?
- 4What kind of engaging daily activities or social outings do you have planned to help residents stay active and connected with one another?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
- 6I noticed how much you value resident feedback in your communications; how does the staff typically incorporate resident or family suggestions into the daily life of the community?
Personalized based on this facility's data
Key Review Excerpts
“The RN, Melissa Mitchell is a Godsend to our family and is so helpful. She is on top of every need with a smile and hug, (first class lady). Melissa and a former staff member GiGi, attended my Daddy's funeral in Dallas, which was above and beyond the call of duty.”
“Brookdale and all of its staff have been a wonderful blessing to a very good friend of mine. She was particularly isolated during the Covid times, and this move was a very good one for her.”
“Nice place to put your parents nice location,great staff, many activities to occupy there time”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on July 31, 2023, identified five health code violations related to administrative record-keeping, required public postings, and hiring background check procedures. All identified deficiencies were documented as corrected by August 11, 2023, and no formal enforcement actions were found.
Jul 31, 2023Routine
Health Code (5 violations)
The facility failed to maintain in each resident's active clinical record a signed copy of the required form concerning Authorized Electronic Monitoring.
The facility failed to obtain an inspection by the fire marshal every year and to keep documentation showing the outcome of the last inspection.
The facility failed to post an HHSC notice that states inspection reports are available at the facility for public inspection and provides a toll-free telephone number for information.
The facility failed to post a copy of the most recent inspection report.
The facility failed to search the employee misconduct registry and nurse aide registry before hiring to determine if the individual is unemployable.
Ownership & Operations
Who Operates This Facility
Brookdale Senior Living Communities, INC
for profit
RUBEN DIETZ
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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