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Assisted Living

Kerner Ridge Assisted Living

Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.

250 Hopkins Road, Kernersville, NC 2728466 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.4/5

based on 53 Google reviews

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What this means for your family

This facility is a strong candidate if you prioritize cleanliness and a warm, welcoming staff. However, families should perform due diligence regarding staffing stability and ask for specific details on how they manage resident transitions and communication during leadership changes.

Google Reviews

Google Reviews

53 reviews on Google
Kerner Ridge is highly regarded by many families for its compassionate staff and clean, welcoming environment. However, some long-term family members have expressed significant concerns regarding high management turnover and inconsistent communication regarding care needs.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean10.0Activities5.0MedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and attentive care staff
  • Clean and well-maintained facility
  • Responsive management for resolving issues
  • Welcoming and professional atmosphere

Concerns

  • High turnover in leadership and specialized staff roles
  • Inconsistent communication regarding resident care evaluations
  • Safety concerns regarding resident wandering/elopement

Rating Trends

Tap a year to see what changed

2345.02022(2)4.72023(10)4.62024(9)3.92025(7)3.02026(2)

Distribution · 30 analyzed

5
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How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It’s wonderful to see how clean and well-maintained the facility is; what are your current protocols for ensuring the common areas stay this inviting for residents?
  • 2We noticed the management team is very proactive in responding to feedback; how does the leadership team typically communicate updates or changes in care plans to family members?
  • 3What specific safety measures and monitoring systems are in place to prevent residents from wandering or leaving the building unnoticed?
  • 4How does the care team handle medical emergencies or changes in health status during the overnight hours?
  • 5Can you tell us more about the daily activities and social events planned to keep the 66 residents engaged and connected with one another?
  • 6With the staff being known for such compassionate care, how do you approach training new team members to maintain that same level of attentiveness?

Personalized based on this facility's data


Key Review Excerpts

Kerner Ridge went above and beyond caring for my mom and our family. Kindness and compassion from facility director, office staff, med techs, CNAs, housekeeping and dining room staff up until the end.

Long-term resident's family · 2026★★★★★

During the 4 years my mother was at Kerner Ridge we went through 3 Executive Directors, 5 Maintenance Directors, and several months without anyone, 3+ Food Service Directors, several Life Enrichment Directors and Coordinators, and a revolving door of Med Techs and Resident Aides.

Long-term resident's family · 2025☆☆☆☆

The nurse care and cleanliness is excellent.

Reviewer · 2024★★★★★
Source: 53 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

8total
8deficiencies
Aug 27, 2025Follow-up
Nutrition and Food ServiceD 310

The facility failed to serve therapeutic diets as ordered by the resident's physician. Specifically, one resident on a finger food (FF) diet was served items requiring utensils, such as peach cobbler and cereal in a bowl, rather than the prescribed finger foods.

Aug 27, 2025Follow-up
Nutrition and Food Service - Therapeutic DietsD 310

The facility failed to serve therapeutic diets as ordered by the physician for a resident on a finger food (FF) diet. Specifically, the resident was served items requiring utensils, such as peach cobbler, cereal in a bowl, and scrambled eggs, instead of the prescribed finger foods. Staff members were aware of the resident's diet type but failed to follow the specific dietary orders.

May 16, 2024Follow-up
Medication AdministrationD 367

The facility failed to ensure electronic Medication Administration Records (eMARs) were accurate for a resident regarding sliding scale insulin (SSI) administration. Specifically, the eMAR lacked documentation for the amount of Novolog administered across 92 opportunities in March 2024, despite fingerstick blood sugar values being recorded.

May 16, 2024Follow-up
Medication AdministrationD 367

The facility failed to ensure electronic Medication Administration Records (eMARS) were accurate for a resident regarding sliding scale insulin (SSI) Novolog. Specifically, the eMAR lacked documentation for the amount of Novolog administered for 92 out of 92 opportunities during March 2024.

Oct 27, 2022Other
Personal Care and SupervisionD270

The facility failed to provide supervision according to the resident's needs for a resident with a history of falls. Specifically, there was no documentation of increased safety checks following falls in September and October 2022, despite the resident's high fall risk score and need for extensive assistance.

Oct 27, 2022Other
Personal Care and SupervisionD 270

The facility failed to provide supervision according to a resident's assessed needs and history of falls. Specifically, the facility's Falls Management Policy lacked information regarding increasing supervision for residents after a fall, and the resident's care plan requirements were not being met.

Sep 14, 2016Other
Personal Care and SupervisionC-tag not explicitly provided in text (Regulation:

The facility failed to provide necessary personal care for a resident in the Memory Care Unit. Specifically, staff did not properly assist with the application and removal of compression stockings, which resulted in the development of leg wounds and sepsis.

Sep 14, 2016Other
Personal Care and SupervisionD 269

The facility failed to provide necessary personal care for a resident in the Memory Care Unit who required assistance with the application and removal of compression stockings. This failure to follow the resident's care plan resulted in the development of leg wounds and sepsis.

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References & Resources

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