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Nursing HomeMedicaid

Kennebunk Center for Health & Rehabilitation, LLC

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

158 Ross Rd, Kennebunk · Kennebunk, ME 0404378 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 109 Google reviews

5
4
3
2
1
Kennebunk Center for Health & Rehabilitation, LLC Nursing Home in Kennebunk, ME — Street View
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What this means for your family

This facility is highly regarded for its physical therapy and clean, modern environment, making it a strong candidate for post-surgical recovery. However, families should be vigilant regarding daily care; we recommend asking specifically about call-bell response times and monitoring the quality of meals during your visits.

Google Reviews

Google Reviews

109 reviews on Google
Kennebunk Center for Health & Rehabilitation receives high praise for its clean, modern facility and a dedicated therapy team that many families credit for successful recoveries. However, a recurring pattern of negative feedback highlights concerns regarding inconsistent staffing levels, slow response times for basic patient needs, and poor food quality. While many visitors report a warm and professional environment, families should be aware of these significant service gaps.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean8.0Activities7.0Meds2.0Memory8.0Comms5.0ValueN/A

Strengths

  • Clean, well-maintained, and modern facility
  • Highly effective physical and occupational therapy
  • Friendly and compassionate nursing staff
  • Efficient and welcoming visitor check-in process

Concerns

  • Slow response times for call bells and basic assistance (mentioned by 4 reviewers)
  • Poor quality or inedible food (mentioned by 4 reviewers)
  • Understaffing leading to neglect of hygiene (mentioned by 3 reviewers)
  • Communication issues with management regarding patient care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'18(1)'21(3)'23(22)'25(33)'26(5)

Distribution · 113 analyzed

5
82
4
13
3
1
2
3
1
14

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has a modern, well-maintained environment; how do you ensure that same level of attention is applied to the daily hygiene and personal care needs of each resident?
  • 2We understand that timely assistance is important; what is the typical protocol for responding to call bells, and how do you ensure residents are attended to promptly during peak hours?
  • 3The physical and occupational therapy programs here are highly regarded; how do those teams coordinate with nursing staff to ensure a resident's progress is consistent throughout the day?
  • 4We’ve heard that dining experiences can vary; could you walk us through how you gather resident feedback on meals and what steps you take to address concerns about food quality?
  • 5Since medication management is a critical part of care, could you explain the process your nursing team uses to track and administer medications to ensure accuracy and safety?
  • 6I see that you engage with some feedback online; what is your preferred method for families to communicate directly with management regarding their loved one's care plan?

Personalized based on this facility's data


Key Review Excerpts

The staff is professional, compassionate, friendly and very patient and skilled with my brother. Honest and upfront with him as he is guided through therapy and nutritional adjustments, they still allow him to maintain his dignity.

Rehab patient's brother · 2025★★★★★

Unfortunately, she passed away in September. She was in 2 memory care facilities prior and Kennebunk far exceeded the level of care she received. Her nursing team was outstanding and we will forever be grateful.

Memory care family member · 2025★★★★★

My problem is the cleaning staff is non-existent! His bathroom was so dirty, he had a bowel movement accident that got on the bowl and floor. The staff was told of this several times. Finally on the 4th day I went into his bathroom and cleaned it myself!

Long-term resident's family · 2024★★☆☆☆
Source: 109 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.95hrs
OK
Registered nurses for medical care
Total Nursing
4.03hrs
98%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

9

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility27.1%
Worse than Avg
Here
27.1%
US
12.1%
ME
11.2%
York
7.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.6%
Worse than Avg
Here
33.6%
US
19.4%
ME
29.2%
York
25.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility85.3%
Worse than Avg
Here
85.3%
US
93.4%
ME
91.4%
York
92.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.0%
Mixed vs Avgs
Here
19.0%
US
14.4%
ME
25.3%
York
21.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.4%
Worse than Avg
Here
21.4%
US
15.5%
ME
20.6%
York
18.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.2%
Mixed vs Avgs
Here
21.2%
US
15.3%
ME
26.9%
York
19.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility52.4%
Worse than Avg
Here
52.4%
US
81.8%
ME
71.7%
York
77.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.3%
Mixed vs Avgs
Here
79.3%
US
79.8%
ME
74.5%
York
74.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.0%
Worse than Avg
Here
2.0%
US
1.6%
ME
1.3%
York
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Above state avg (11.3)
13 complaint-triggered

Kennebunk Center has 41 deficiencies across 6 surveys with families filing 14 complaints that triggered additional inspections. Recurring issues include medication management, resident care quality, and resident rights violations. Problems with treatment care and safety hazards appear repeatedly across multiple surveys. While the facility corrects issues when cited, the pattern of repeat deficiencies and significant family complaints suggests ongoing care challenges that warrant careful consideration.

Apr 16, 2026Complaint
2
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Feb 25, 2025Complaint
4
0554Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 16, 2025Routine
11
0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0578Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Jan 16, 2025Complaint
3
0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 3, 2024Complaint
2
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Oct 19, 2023Routine
9
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0015Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Kennebunk Center for Health & Rehabilitation, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

National Health Care Associates

Chain Size

43 facilities nationwide

Chain avg rating: 3.0/5 · Rank 23 of 43

Ownership & Management

Key personnel

Stewart, EdwardW-2 Managing EmployeeBokow, BarryOfficer / DirectorOstreicher, MarvinOfficer / Director
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

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