Kennebunk Center for Health & Rehabilitation, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 109 Google reviews

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What this means for your family
This facility is highly regarded for its physical therapy and clean, modern environment, making it a strong candidate for post-surgical recovery. However, families should be vigilant regarding daily care; we recommend asking specifically about call-bell response times and monitoring the quality of meals during your visits.
Google Reviews
Google Reviews
109 reviews on Google“Kennebunk Center for Health & Rehabilitation receives high praise for its clean, modern facility and a dedicated therapy team that many families credit for successful recoveries. However, a recurring pattern of negative feedback highlights concerns regarding inconsistent staffing levels, slow response times for basic patient needs, and poor food quality. While many visitors report a warm and professional environment, families should be aware of these significant service gaps.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and modern facility
- Highly effective physical and occupational therapy
- Friendly and compassionate nursing staff
- Efficient and welcoming visitor check-in process
Concerns
- Slow response times for call bells and basic assistance (mentioned by 4 reviewers)
- Poor quality or inedible food (mentioned by 4 reviewers)
- Understaffing leading to neglect of hygiene (mentioned by 3 reviewers)
- Communication issues with management regarding patient care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a modern, well-maintained environment; how do you ensure that same level of attention is applied to the daily hygiene and personal care needs of each resident?
- 2We understand that timely assistance is important; what is the typical protocol for responding to call bells, and how do you ensure residents are attended to promptly during peak hours?
- 3The physical and occupational therapy programs here are highly regarded; how do those teams coordinate with nursing staff to ensure a resident's progress is consistent throughout the day?
- 4We’ve heard that dining experiences can vary; could you walk us through how you gather resident feedback on meals and what steps you take to address concerns about food quality?
- 5Since medication management is a critical part of care, could you explain the process your nursing team uses to track and administer medications to ensure accuracy and safety?
- 6I see that you engage with some feedback online; what is your preferred method for families to communicate directly with management regarding their loved one's care plan?
Personalized based on this facility's data
Key Review Excerpts
“The staff is professional, compassionate, friendly and very patient and skilled with my brother. Honest and upfront with him as he is guided through therapy and nutritional adjustments, they still allow him to maintain his dignity.”
“Unfortunately, she passed away in September. She was in 2 memory care facilities prior and Kennebunk far exceeded the level of care she received. Her nursing team was outstanding and we will forever be grateful.”
“My problem is the cleaning staff is non-existent! His bathroom was so dirty, he had a bowel movement accident that got on the bowl and floor. The staff was told of this several times. Finally on the 4th day I went into his bathroom and cleaned it myself!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Kennebunk Center has 41 deficiencies across 6 surveys with families filing 14 complaints that triggered additional inspections. Recurring issues include medication management, resident care quality, and resident rights violations. Problems with treatment care and safety hazards appear repeatedly across multiple surveys. While the facility corrects issues when cited, the pattern of repeat deficiencies and significant family complaints suggests ongoing care challenges that warrant careful consideration.
Apr 16, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Feb 25, 2025Complaint4
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 16, 2025Routine11
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Jan 16, 2025Complaint3
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 3, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 19, 2023Routine9
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Ownership & Operations
Who Operates This Facility
Kennebunk Center for Health & Rehabilitation, LLC
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 23 of 43
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
109 reviews from families & visitors
Official Website
Visit kennebunkcenterrehab.com
Medicare data downloads
Original nursing home datasets
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