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Nursing HomeMedicaid Investigative

River Ridge Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

3 Brazier Lane, Kennebunk · Kennebunk, ME 0404362 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 60 Google reviews

5
4
3
2
1

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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • High staff turnover (65%)

Bottom 25% in ME · Meets national RN staffing standard · Worst in GENESIS HEALTHCARE chain · $15,334 in fines

Source: Medicare data

What this means for your family

River Ridge Center is highly regarded for its specialized rehabilitation therapy, making it a strong candidate for recovery-focused care. However, families must be aware of significant recent reports regarding administrative communication gaps and inconsistent nursing care; we strongly recommend maintaining frequent, direct contact with the facility and keeping a close eye on your loved one's daily hygiene and medication needs.

Google Reviews

Google Reviews

60 reviews on Google
River Ridge Center receives high praise for its specialized rehabilitation services, particularly for brain injury and stroke recovery, with many families highlighting the compassionate and skilled nursing staff. However, some families report significant concerns regarding administrative communication, inconsistent care quality, and issues with basic patient needs like hygiene and feeding. While many long-term outcomes are viewed positively, the facility's performance appears inconsistent depending on the specific staff on duty.

Quality Themes

Tap a score for details
Food6.0Staff7.0Clean8.0Activities8.0Meds3.0MemoryN/AComms2.0ValueN/A

Strengths

  • Highly skilled rehabilitation and therapy team
  • Compassionate care during end-of-life transitions
  • Clean and well-maintained facility
  • Effective specialized brain injury recovery programs

Concerns

  • Poor administrative communication and difficulty reaching staff (mentioned by 4 reviewers)
  • Inconsistent patient hygiene and basic care (e.g., showering, bedding) (mentioned by 3 reviewers)
  • Understaffing leading to slow response times or neglect (mentioned by 3 reviewers)
  • Medication management errors or lack of oversight (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(1)'20(4)'22(7)'24(11)'26(7)

Distribution · 63 analyzed

5
46
4
7
3
0
2
3
1
7

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
  • 2Given the focus on your specialized brain injury and rehab programs, how do you ensure that routine personal care and hygiene needs are consistently met alongside these clinical therapies?
  • 3With the current staffing levels, what is your process for ensuring that residents receive timely assistance when they call for help, especially during evening or weekend hours?
  • 4Can you walk me through your current protocol for medication management and how you oversee the accuracy of administration to prevent errors?
  • 5What is the best way for families to maintain consistent communication with the administrative team, and how do you ensure we receive timely updates regarding our loved one's care?
  • 6How do you balance the facility's busy rehabilitation schedule with opportunities for social engagement and daily activities to ensure residents feel connected and active?

Personalized based on this facility's data


Key Review Excerpts

For patients with any kind of brain trauma, River Ridge is the place to be. My son has come so much further than the neurologists in Boston thought he would.

Memory care family member · 2022★★★★★

The staff all loved my brother and when he was at end of life, many came in to say good bye to him. Incredible staff.

Long-term resident's family · 2025★★★★★

The staff on hand with the patients were wonderful and caring, my mother felt safe and cared for. This place is an absolute atrocity from an administrative perspective.

Long-term resident's family · 2025★★☆☆☆
Source: 60 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.41hrs
OK
Registered nurses for medical care
Total Nursing
4.02hrs
98%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
45%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility57.6%
Worse than Avg
Here
57.6%
US
12.1%
ME
11.2%
York
6.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
15.5%
ME
20.6%
York
18.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
93.4%
ME
91.4%
York
91.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.4%
Mixed vs Avgs
Here
19.4%
US
14.4%
ME
25.3%
York
21.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.8%
Mixed vs Avgs
Here
24.8%
US
19.4%
ME
29.2%
York
25.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
ME
95.5%
York
94.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.3%
Better than Avg
Here
88.3%
US
81.8%
ME
71.7%
York
76.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility80.3%
Better than Avg
Here
80.3%
US
79.8%
ME
74.5%
York
74.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
ME
1.3%
York
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Near state avg (11.3)
6 complaint-triggered
$15,334 in fines

River Ridge Center has faced multiple family complaints triggering inspections, with families reporting concerns about abuse/neglect reporting, safety hazards, and staffing levels. The facility shows recurring issues with medication management, safety/accident prevention, and care planning that persist across multiple years. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing quality challenges families should carefully consider.

Jul 28, 2025Routine
16
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0037Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0133Potential for harm · IsolatedCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Jul 28, 2025Complaint
2
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

May 28, 2025Complaint
3
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 19, 2024Complaint
1
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Aug 17, 2022Routine
15
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0911Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jan 16, 2020Routine
5
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Federal Penalties

Fine

Jul 28, 2025

$15,334

Ownership & Operations

Who Operates This Facility

Owner / Operator

River Ridge Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 137 of 188 (Worst)

Ownership & Management

Owners

Genesis Healthcare of Maine LLC

Owner · Organization

100%

Gen Operations I LLC

Owner (parent company) · Organization

Gen Operations II LLC

Owner (parent company) · Organization

Genesis Healthcare INC

Owner (parent company) · Organization

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Holdings LLC

Owner (parent company) · Organization

Sun Healthcare Group INC

Owner (parent company) · Organization

Whitman, Arnold

Owner (parent company)

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorDoane, StephenManagerMorris, DianeManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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