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Nursing HomeMedicaid Investigative

Seal Rock Healthcare

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

88 Harbor Drive, Saco, ME 04072105 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 24 Google reviews

5
4
3
2
1
Seal Rock Healthcare Nursing Home in Saco, ME — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (16 vs median 12.0)
  • High staff turnover (63%)
  • High RN turnover (56%)

Bottom 25% in ME · Below recommended RN staffing · Above recommended total nurse staffing · Worst in FIRST ATLANTIC HEALTHCARE chain · $75,433 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

While recent reviews show some improvement, the facility has a history of serious concerns regarding neglect and inconsistent care. If you choose this facility, you must be prepared to be an active, daily advocate for your loved one to ensure that medical orders, hygiene needs, and therapy schedules are actually followed.

Google Reviews

Google Reviews

24 reviews on Google

Seal Rock Healthcare receives highly polarized feedback, with families reporting significant concerns regarding neglect, poor communication, and inconsistent staffing levels. While some reviewers praise individual nurses for their kindness, others describe distressing experiences involving unaddressed hygiene needs, medication errors, and lack of follow-through on care plans. Families considering this facility must be prepared to be highly involved in daily advocacy to ensure their loved one's basic needs are met.

Quality Themes

Tap a score for details
Food3.0Staff3.0Clean2.0ActivitiesN/AMeds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Individual staff members noted for kindness
  • Well-maintained facility grounds and rooms
  • Positive experiences with hospice care

Concerns

  • Neglect and poor hygiene (unanswered call bells, soiled bedding) (mentioned by 5 reviewers)
  • Inconsistent or missing physical therapy sessions (mentioned by 3 reviewers)
  • Unprofessional or dismissive staff behavior (mentioned by 4 reviewers)
  • Medication management and order follow-through issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(2)1.02021(4)2.52022(2)2.52023(2)2.72024(7)4.92025(7)1.02026(1)

Distribution · 25 analyzed

5
11
4
2
3
1
2
1
1
10

How They Respond to Reviews

38%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed some wonderful mentions of specific staff members being very kind; how do you foster that culture of compassion among your team?
  • 2How does the nursing team ensure that call bells are answered promptly and that residents are kept clean and comfortable throughout the day?
  • 3What specific protocols do you have in place to ensure medication orders are followed accurately and updated in real-time?
  • 4Could you tell me more about how the facility manages physical therapy schedules to ensure residents don't miss their sessions?
  • 5What does a typical daily schedule look like for residents, especially regarding meal times and social activities?
  • 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

You must still be an active player in your loved one’s care! Orders and request get missed or ignored.

Long-term resident's family · 2025★★★★

Patients are supposed to get 3.5 hours of rehab whereas she receives 30 minutes a day… with NO therapy on Saturdays and Sundays due to no staffing.

Rehab patient's family · 2022☆☆☆☆

She did have 3 wonderful caring nurses Julianne, Jefferson, and Alyssa. As well as some who were far from professional.

Long-term resident's family · 2024★★★★
Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.85hrs
OK
Registered nurses for medical care
Total Nursing
4.31hrs
OK
All nurses + aides combined
Staff Turnover
62%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

10

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility40.1%
Worse than Avg
Here
40.1%
US
15.3%
ME
26.9%
York
27.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility31.1%
Worse than Avg
Here
31.1%
US
14.4%
ME
25.3%
York
27.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
12.1%
ME
11.2%
York
13.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.9%
Worse than Avg
Here
23.9%
US
15.5%
ME
20.6%
York
22.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.6%
Mixed vs Avgs
Here
27.6%
US
19.4%
ME
29.2%
York
28.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility86.8%
Worse than Avg
Here
86.8%
US
93.4%
ME
91.4%
York
94.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility43.4%
Worse than Avg
Here
43.4%
US
79.8%
ME
74.5%
York
79.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility68.0%
Worse than Avg
Here
68.0%
US
81.8%
ME
71.7%
York
83.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
ME
1.3%
York
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
1penalties
Well below state avg (11.3)
9 complaint-triggered
$75,433 in fines

Seal Rock Healthcare has faced multiple family complaints resulting in 9 deficiencies, indicating ongoing concerns about resident care quality, resident rights, and medication management. The facility shows recurring issues across these same areas over several years, with problems persisting from 2018 through 2025, though all violations have reportedly been corrected by the facility.

Apr 3, 2026Routine
20
0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0133Potential for harm · WidespreadCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0602Potential for harm · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0371Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly sized and located compartments to protect residents from smoke.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Apr 2, 2025Complaint
5
0880Immediate jeopardy · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 8, 2023Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0550Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Jul 12, 2023Complaint
2
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jul 27, 2022Routine
14
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0911Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Nov 7, 2019Routine
4
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0675Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Honor each resident's preferences, choices, values and beliefs.

Federal Penalties

Fine

Apr 2, 2025

$75,433

Ownership & Operations

Who Operates This Facility

Owner / Operator

Seal Rock Healthcare

Organization Type

for profit

Chain Affiliation

Chain Name

First Atlantic Healthcare

Chain Size

10 facilities nationwide

Chain avg rating: 2.8/5 · Rank 10 of 10 (Worst)

Ownership & Management

Owners

Faraday Holdings LLC

Owner · Organization

67%

Kwb Holdings, LLC

Owner · Organization

33%

Key personnel

Bowden, KennethOfficer / DirectorOtis-Higgins, AndreaOfficer / DirectorPelkey, WandaOfficer / DirectorFirst Atlantic Healthcare INCManagerBerman, AriManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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