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Nursing HomeMedicaid Investigative

Southridge Rehab & Living Ctr

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

10 May St, Biddeford, ME 0400562 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 14 Google reviews

5
4
3
2
1
Southridge Rehab & Living Ctr Nursing Home in Biddeford, ME — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • High staff turnover (56%)

Bottom 25% in ME · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in NORTH COUNTRY ASSOCIATES chain · $23,179 in fines

Source: Medicare data

What this means for your family

While the facility is praised for its cleanliness and compassionate long-term care, the reports of unsafe discharge practices and medication errors are serious red flags. If you choose this facility, ensure you have a clear, written plan for discharge and medication reconciliation, and verify that your contact information is prioritized for all medical updates.

Google Reviews

Google Reviews

14 reviews on Google
Southridge Rehab & Living Ctr presents a polarized experience, with some families praising the staff as compassionate 'angels' during end-of-life care, while others report severe failures in discharge safety and communication. Concerns regarding medical oversight and responsiveness are significant, contrasting sharply with reports of a clean environment and dedicated long-term care.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean9.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate end-of-life care
  • Clean, odor-free facility environment
  • Dedicated long-term nursing staff

Concerns

  • Poor communication regarding patient status and medical needs (mentioned by 2 reviewers)
  • Unsafe discharge practices and medication management errors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02017(2)1.02018(3)1.02019(1)5.02020(2)5.02021(3)5.02024(1)3.72026(3)

Distribution · 15 analyzed

5
8
4
0
3
2
2
0
1
5

How They Respond to Reviews

29%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the facility has a dedicated long-term nursing staff; how does this consistency help in getting to know a resident's unique personality and daily preferences?
  • 2Since communication is so vital for our family, could you walk us through the standard process and frequency for updating families on a resident's medical status or changes in care?
  • 3We are interested in how you manage the medication administration process to ensure accuracy and safety for residents, especially during shift changes?
  • 4What specific protocols do you have in place to ensure a safe and well-coordinated discharge process when a resident is ready to transition to a different level of care?
  • 5With 62 residents here, what are some of the most popular daily activities or social opportunities that help foster a sense of community within the facility?
  • 6I see that you actively engage with feedback online; how do you use that input from families to make tangible improvements to the daily experience here?

Personalized based on this facility's data


Key Review Excerpts

The Southridge staff provided a loving and safe home for my mother in law for almost 6 years. During the covid pandemic restrictions they truly became her family.

Long-term resident's family · 2021★★★★★

Clean and they take great care of the patients. Most places smell. What a relief to see this place.

Visitor/Family member · 2020★★★★★

not impressed... they did a discharge of my mother in law and she should not have left... she cant even walk... it is an UNSAFE discharge... carol didn't send half of the medications with her.

Long-term resident's family · 2017☆☆☆☆
Source: 14 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.11hrs
OK
Registered nurses for medical care
Total Nursing
4.64hrs
OK
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
27%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility40.3%
Worse than Avg
Here
40.3%
US
14.4%
ME
25.3%
York
20.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility38.3%
Worse than Avg
Here
38.3%
US
15.3%
ME
26.9%
York
19.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.5%
Worse than Avg
Here
31.5%
US
19.4%
ME
29.2%
York
25.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
ME
91.4%
York
91.7%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility8.8%
Worse than Avg
Here
8.8%
US
3.2%
ME
4.2%
York
3.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.1%
Mixed vs Avgs
Here
8.1%
US
12.1%
ME
11.2%
York
7.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.5%
Better than Avg
Here
95.5%
US
81.8%
ME
71.7%
York
76.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility74.4%
Worse than Avg
Here
74.4%
US
79.8%
ME
74.5%
York
74.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.4%
Worse than Avg
Here
4.4%
US
1.6%
ME
1.3%
York
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
2penalties
Near state avg (11.3)
6 complaint-triggered
$23,179 in fines

Families have filed multiple complaints triggering recent deficiencies, with recurring issues in accident prevention, medication management, and infection control persisting across surveys from 2023 to 2025. The facility shows a pattern of safety concerns including medication errors and inadequate supervision to prevent accidents, though most deficiencies appear to be corrected after identification.

Jul 7, 2025Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 2, 2025Complaint
1
0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Mar 5, 2025Complaint
4
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Jun 26, 2024Routine
12
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Mar 10, 2023Routine
22
0880Immediate jeopardy · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0885Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Report COVID19 data to residents and families.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0838Potential for harm · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0163Potential for harm · IsolatedCorrected

Construction Deficiencies

Install noncombustible or limited-combustible interior walls.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0361Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0754Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0923Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0363Minimal · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Apr 15, 2021Routine
5
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0865Potential for harm · IsolatedCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0583Minimal · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Federal Penalties

Fine

Jun 2, 2025

$8,278

Fine

Mar 5, 2025

$14,901

Ownership & Operations

Who Operates This Facility

Owner / Operator

Southridge Rehab & Living Ctr

Organization Type

nonprofit

Chain Affiliation

Chain Name

North Country Associates

Chain Size

9 facilities nationwide

Chain avg rating: 2.3/5 · Rank 9 of 9 (Worst)

Ownership & Management

Owners

Orestis, John

Owner

100%

Key personnel

Cyr, GlenW-2 Managing EmployeeCyr, GlenOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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