St Andre Health Care Facility
Strong Medicare quality ratings; families often praise compassionate and skilled therapy staff (ot, pt, st). Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
While the therapy department is frequently praised for its effectiveness, the facility has significant inconsistencies in nursing responsiveness and patient care. Families should closely monitor their loved ones' daily care routines and ensure that rehabilitation schedules are strictly followed upon admission.
Google Reviews
Google Reviews
14 reviews on Google“St Andre Health Care Facility receives highly polarized feedback, with some families praising the compassionate therapy and nursing staff, while others report significant concerns regarding neglect and poor communication. Critical reviews highlight issues with delayed rehabilitation starts and a lack of responsiveness to patient discomfort, suggesting inconsistency in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and skilled therapy staff (OT, PT, ST)
- Supportive nursing and CNA staff
- Effective rehabilitation programs
Concerns
- Delayed or inconsistent rehabilitation services (mentioned by 2 reviewers)
- Poor communication and responsiveness to patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given your 5-star staffing rating, how do you ensure that communication remains consistent and responsive when a family member has a specific question about their loved one's care?
- 2I noticed some families have mentioned challenges with the scheduling of therapy sessions; could you walk me through how you coordinate and communicate changes in a resident's rehabilitation plan?
- 3With your strong reputation for skilled therapy, how do you integrate the OT, PT, and ST teams into the resident's overall daily care plan?
- 4How does your team proactively keep families updated on any changes in a resident's health status to ensure we are always in the loop?
- 5What does a typical day look like for residents here, and how do you encourage participation in activities outside of their scheduled therapy sessions?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly can we expect to be notified?
Personalized based on this facility's data
Key Review Excerpts
“He was basically in bed three days before any rehab started. I had to ask them to get him up for meals and the rest of the time he was left isolated in his room except for the sessions with OT, PT, ST who were all wonderful.”
“My MIL has been there for over a month and all the staff are compassionate and understanding. They provide her with excellent care and the tools to help her become more independent!”
“Some of the nurses were very rude to me. Through my shoe under my bed and 5old me to get it with a broken ankle.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St Andre Health Care Facility shows recurring safety and infrastructure concerns across all three surveys, with deficiencies primarily in fire safety systems, emergency preparedness, and building maintenance. The facility has ongoing issues with fire doors, alarms, generators, and emergency procedures that persist from 2019 through 2025. While all deficiencies show correction dates, the repetitive nature of safety violations suggests systemic challenges that families should carefully consider.
Jun 13, 2025Routine24
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 13, 2022Routine10
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nov 21, 2019Routine2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Ownership & Operations
Who Operates This Facility
St Andre Health Care Facility
nonprofit
Chain Affiliation
Covenant Health
11 facilities nationwide
Chain avg rating: 3.4/5 · Rank 2 of 11 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit standre.org
Medicare data downloads
Original nursing home datasets
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