Riverside Heights Healthcare Center, LLC
Strong Medicare quality ratings; families often praise proactive communication regarding patient health. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
This facility is excellent for families who value proactive communication and attentive nursing care. However, you should verify the current visitation policy and prepare for an older building, as some residents have found the facility's infrastructure and rules restrictive.
Google Reviews
Google Reviews
12 reviews on Google“Families can expect highly communicative and attentive nursing staff who prioritize patient well-being and family updates. However, there are significant concerns regarding the facility's aging infrastructure and inconsistent visitation policies.”
Quality Themes
Tap a score for detailsStrengths
- Proactive communication regarding patient health
- Attentive and caring nursing staff
- Helpful front desk and social work staff
- High standard of personal grooming for residents
Concerns
- Aging and outdated building infrastructure (mentioned by 2 reviewers)
- Inconsistent or confusing visitation policies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about how proactive the nursing staff is with communication; how do you typically keep families updated on changes in a resident's health?
- 2Could you tell me more about the dining experience and what the daily meal menus look like for the residents?
- 3What specific programming or specialized support do you have in place for residents who require memory care?
- 4How do you handle medical emergencies or urgent care needs during the overnight hours?
- 5With the facility being a bit more established, are there any upcoming plans or renovations to update the building's infrastructure?
- 6What kind of daily activities or social events are available to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The point to this message is this is not the fucking first time they have informed me almost right away of something that has happened to my father whether it was something big or as small as a little scratch, I love how in touch they have been with me and my wife.”
“the nurses take such good care of my dad (James). Front desk is always so helpful and I’m always able to see my dad which is very important, my dad is always feed and maintained very well, they even have his hair styled and his favorite cologne.”
“the nursing staff is the best I have seen . we were previously at a five-star facility and the nurses did not care for the patients like they do here at Riverside Heights .”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
5
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent safety and quality issues across multiple surveys, with families filing complaint reports that triggered recent inspections. The most recurring problems involve fire safety systems (sprinklers, alarms, exit signs), medication management including error rates and unnecessary drugs, and infection control programs. While all deficiencies show correction dates, the pattern of repeated violations in the same areas suggests ongoing operational challenges that families should carefully consider.
Jun 20, 2025Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jan 13, 2025Complaint3
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
May 23, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 4, 2024Routine17
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 20, 2021Routine21
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Riverside Heights Healthcare Center, LLC
for profit
Chain Affiliation
Crystal Solorzano
10 facilities nationwide
Chain avg rating: 2.6/5 · Rank 2 of 10 (Best)
Ownership & Management
Owners
Extended Care INC
Owner · Organization
Renew Health Group LLC
Owner · Organization
Rhhcst LLC
Owner · Organization
Nguyen, John
Owner (parent company)
Rust, Jaden
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit hcai.ca.gov
Medicare data downloads
Original nursing home datasets
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