Juniper Village at Lebanon II
Families consistently rate this highly — reviewers highlight compassionate and professional administrative staff. Schedule a visit to confirm the fit.
based on 46 Google reviews
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What this means for your family
This facility excels at the administrative and social aspects of senior living, with many families praising the transition process and activity programs. However, you must perform rigorous due diligence regarding their clinical care and nursing oversight, as multiple reviewers have raised alarming concerns regarding medical neglect and communication failures during critical health events.
Google Reviews
Google Reviews
46 reviews on Google“Juniper Village at Lebanon II is highly regarded by many families for its compassionate administrative staff, particularly Missy, and its ability to facilitate smooth transitions into assisted living. While many residents praise the vibrant social activities and friendly atmosphere, there are serious, critical allegations regarding medical neglect, poor communication during emergencies, and inadequate hygiene for residents in hospice care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional administrative staff
- Engaging and varied resident activities
- Clean and welcoming community environment
- Effective physical therapy and rehabilitation services
Concerns
- Serious allegations of medical neglect and poor hygiene during hospice care (mentioned by 2 reviewers)
- Failure to notify emergency contacts during off-campus transfers
- Disrespectful or condescending communication from specific staff members
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management team engages with the community and responds to feedback; how would you describe the communication style between the administration and the families?
- 2The resident activities look so engaging and varied; could you walk us through what a typical weekly schedule looks like for someone living here?
- 3We are looking for a very high standard of cleanliness and care; what specific protocols do you have in place to ensure the community remains a clean and welcoming environment for all residents?
- 4In the event that a resident needs to be transferred to an off-campus medical facility, what is your specific process for ensuring all emergency contacts are notified immediately?
- 5Since physical therapy and rehab are known strengths here, how closely do the therapists work with the daily care staff to ensure a seamless recovery process?
- 6How does the care team approach sensitive situations or end-of-life care to ensure that every resident's dignity and comfort are prioritized at all times?
Personalized based on this facility's data
Key Review Excerpts
“Missy and Jaron went above and beyond in trying to help me. Even working with me financially to make a move here possible, offering to speak with relatives, etc.”
“I was home alone & not doing well as my husband was my caregiver. I was in a wheelchair & lacked strength getting around. Thanks to therapy at Juniper I am now walking on a walker & no longer need the wheelchair.”
“The RN came once daily, and I’m not even sure the title of the woman giving the medication. I myself didn’t mind stepping in to assist... The state of my grandmothers cleanliness could’ve been better as well.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2019 and 2024, Juniper Village at Lebanon II underwent 20 inspections, resulting in 14 clean reports and 14 reports containing violations. Documented findings included issues with administrative record-keeping, staff certification updates, and certain safety equipment accessibility.
Nov 7, 2024Routine
Staff A was hired, but the criminal history background check was not requested until after their hire date.
Direct care staff person A lacked a high school diploma, GED, or active registry status on the Pennsylvania nurse aide registry.
Direct care staff person B began providing unsupervised ADL services without completing required training and supervised practice.
The local fire department notification did not include a general description of the mobility needs of the residents served.
Dec 27, 2023Routine
The facility failed to conduct a fire drill during sleeping hours within the required 6-month interval.
Aug 24, 2022Routine
The influenza awareness poster was not publicly posted.
No staff members present in the home were certified in CPR and First Aid during the overnight shift on 8/19/22.
A staff member lacked a record of Initial Direct Care Training Certificate or a current CNA certification.
Resident's medication administration record (MAR) contained instructions for medications that were not available in the home, and medications were found in a resident's room that were not listed on the MAR.
Dec 16, 2020OtherCleanReport
No deficiencies found during this inspection.
Dec 26, 2019RoutineCleanReport
No deficiencies found during this inspection.
Feb 21, 2019RoutineCleanReport
No deficiencies found during this inspection.
Nov 27, 2018RoutineCleanReport
No deficiencies found during this inspection.
Feb 28, 2018RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Juniper Village at Lebanon LLC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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