Cedar Haven Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 123 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
Below average in PA · Critically understaffed (RN) · Above average staffing · $78,888 in fines · Abuse citation
What this means for your family
Cedar Haven is highly regarded for its community atmosphere and rehabilitation success stories. However, families should be aware of persistent reports regarding staffing shortages and slow response times; we recommend asking specifically about current nurse-to-patient ratios and how the facility handles call-button response times during evening and weekend shifts.
Google Reviews
Google Reviews
123 reviews on Google“Cedar Haven Healthcare Center receives a high volume of positive feedback, particularly regarding their community engagement, facility aesthetics, and the compassion of individual staff members. However, a recurring pattern of negative reviews highlights significant concerns regarding chronic understaffing, slow response times, and inconsistent quality of care, particularly during off-hours or in specific units.”
Quality Themes
Tap a score for detailsStrengths
- Engaging community events and wellness fairs
- Clean, well-maintained, and renovated facility
- Compassionate and attentive individual staff members
- Strong physical therapy and rehabilitation services
Concerns
- Chronic understaffing leading to neglect (mentioned by 6 reviewers)
- Slow response to call buttons and patient needs (mentioned by 3 reviewers)
- Poor communication between medical staff and families (mentioned by 2 reviewers)
- Inconsistent meal service and tray management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 127 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's size of 324 residents, what specific protocols are in place to ensure call buttons are answered promptly and that staff remain attentive to individual needs?
- 2I noticed the facility hosts wonderful wellness fairs and community events; how are residents encouraged to participate in these activities on a daily basis?
- 3Could you walk me through the current process for communicating updates regarding a resident's health or medication changes to family members?
- 4With the recent renovations, what steps are being taken to ensure that meal service and dining room support remain consistent for all residents?
- 5How does the nursing team coordinate with the rehabilitation department to ensure that the strong physical therapy services are integrated into a resident's overall care plan?
- 6I see that the facility actively engages with feedback online; how do you use family input to address concerns regarding staffing levels and daily care quality?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Cedar Haven are not only highly skilled and knowledgeable, but they also go above and beyond to ensure the comfort and well-being of each resident. They truly treat everyone as family.”
“The care my mother gets is NOT the best and it is not the aid’s fault. They try there best but are very short handed and there is NO reason for that.”
“My grandmother was a resident at Cedar Haven for one week, admitted for rehabilitation. During that time we witnessed repeated neglect. Staff only came to her room when family would push the call button.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
12
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering four inspections, including a recent serious abuse/neglect issue in November 2024. The facility has ongoing problems with resident rights (failure to notify families of incidents), daily care, medication management, and safety hazards. While all deficiencies show correction dates, the pattern of repeated issues across multiple surveys and family complaints raises concerns about care quality.
Mar 31, 2026Complaint1
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Feb 2, 2026Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 22, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 3, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Feb 11, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 21, 2024Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Federal Penalties
Fine
Feb 2, 2026
$16,235
Fine
Nov 21, 2024
$51,277
Ownership & Operations
Who Operates This Facility
Cedar Haven Healthcare Center
for profit
Ownership & Management
Owners
Blalack, Charles
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
123 reviews from families & visitors
Official Website
Visit cedarhaven.healthcare
Medicare data downloads
Original nursing home datasets
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