Joplin Gardens
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (58%)
- High RN turnover (70%)
Below average in MO · Critically understaffed (RN) · No penalties on record
What this means for your family
While some families report successful short-term rehab stays, there are recurring, serious reports of neglect, unexplained injuries, and poor communication regarding medical status. If you consider this facility, you must conduct unannounced visits and specifically monitor the cleanliness of the resident's room and the status of their personal care needs.
Google Reviews
Google Reviews
27 reviews on Google“Joplin Gardens receives highly polarized feedback, with several families reporting severe neglect, including unaddressed medical emergencies, poor hygiene, and lack of communication. While some reviewers praise the facility's physical layout and friendly therapy staff, these positive experiences are overshadowed by multiple accounts of residents suffering from unexplained injuries, medication mismanagement, and lack of basic care like bathing.”
Quality Themes
Tap a score for detailsStrengths
- Pleasant, well-organized facility layout
- Friendly physical and occupational therapy staff
- Welcoming atmosphere during short visits
Concerns
- Neglect of basic hygiene and personal care (mentioned by 3 reviewers)
- Lack of communication regarding resident injuries or medical status (mentioned by 3 reviewers)
- Unexplained injuries and falls (mentioned by 3 reviewers)
- Rude or unprofessional staff interactions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive consistent assistance with daily hygiene and personal care needs?
- 2Can you walk me through your communication process for notifying family members immediately following a fall or any change in a resident's medical status?
- 3I noticed the facility has a well-organized layout; how do you encourage residents to participate in daily activities to ensure they remain engaged and active throughout the day?
- 4What steps is the leadership team taking to improve the consistency of care and professional interactions among the nursing staff?
- 5How do you manage and oversee the medication administration process to ensure accuracy and safety for all residents?
- 6Could you describe how you monitor for resident safety and injury prevention, particularly during overnight hours when staffing levels are at their lowest?
Personalized based on this facility's data
Key Review Excerpts
“My mother came home after being there a week with a large sore on her nose, two black eyes, obviously fell face first hitting the bridge of her nose. Someone stole 3/4 of her narcotic meds, had bruises on her arms, and the bed sore on her butt I had worked so hard to get down to the size of a dime quadrupled in size.”
“Dad end up in an emergency situation from lack of care and was taken by ambulance back to the hospital. His Catheter bag was never emptied the whole time he was at Joplin Gardens. It was so full it backed up into his body.”
“My dad spent 3 weeks there for physical and occupational therapy. The aides and nurses, the social worker, then physical and occupational therapists, and those that worked in the food area were all exceptionally friendly. They were all on top of everything.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Joplin Gardens has faced multiple family complaints leading to federal citations, most recently in December 2025 for nursing staffing shortages that remain uncorrected. Recurring issues span nursing care, medication management, and safety systems across five surveys. While most deficiencies show correction dates, the pattern of complaints about basic care like wound prevention and daily living assistance, combined with persistent staffing problems, suggests ongoing care quality concerns families should investigate thoroughly.
Mar 17, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 23, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Dec 12, 2025Complaint3
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jan 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 23, 2024Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have an externally vented heating system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 13, 2022Routine11
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Joplin Gardens
for profit
Chain Affiliation
James & Judy Lincoln
56 facilities nationwide
Chain avg rating: 2.5/5 · Rank 29 of 56
Ownership & Management
Owners
Lincoln, James
Owner
Lincoln, Judy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit joplingardens.com
Medicare data downloads
Original nursing home datasets
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