Communities of Wildwood Ranch
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 135 Google reviews
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What this means for your family
While the facility's physical therapy team is highly regarded for helping patients regain mobility, there is a recurring pattern of poor communication and slow response times to patient needs. We strongly advise families to visit frequently and monitor care levels closely, especially regarding hygiene and medication administration, as multiple reviewers have flagged these as significant areas of concern.
Google Reviews
Google Reviews
135 reviews on Google“Communities of Wildwood Ranch presents a polarized experience, with many families praising the facility for successful physical therapy outcomes and a clean, attractive environment. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call buttons, and poor communication during medical emergencies. Families should be aware that while some patients thrive here, others have reported issues with basic hygiene, medication management, and staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Professional and caring therapy staff
- Attractive, easy-to-navigate building
Concerns
- Slow or ignored call button response times (mentioned by 6 reviewers)
- Poor communication regarding patient medical status (mentioned by 4 reviewers)
- Inconsistent or negligent hygiene and personal care (mentioned by 5 reviewers)
- Medication management errors (mentioned by 3 reviewers)
- Rude or dismissive staff behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to meet their mobility goals?
- 2How does the nursing team ensure that family members are kept updated and informed about any changes in a resident's medical status or daily well-being?
- 3What specific protocols are in place to ensure that call buttons are answered promptly and that all resident needs are addressed right away?
- 4Can you walk us through your process for medication management to ensure everything is administered accurately and on schedule?
- 5How do the caregivers approach daily personal care and hygiene routines to ensure every resident feels comfortable and well-attended to?
- 6What kind of daily activities or social events are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, med techs, all the aides, housekeeping, all have been caring and kind. All have a great bedside manner. The therapist have all been great.”
“The response time to a call for assistance is ridiculous. I understand that the staff is overwhelmed and underpaid., but you can tell who just doesn't care.”
“My mother was here for 2 week for rehabilitation. Certain staff were very helpful. However! When she was taken to the hospital for getting COVID and pneumonia we were not notified for any of this.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Communities of Wildwood Ranch has concerning patterns in safety supervision, with families filing complaint reports about accident hazards that recurred three times between 2023-2025. The facility shows repeated issues with safety supervision, medication management, and resident assessment procedures. While all deficiencies show correction dates, the persistence of safety problems and recent medication concerns in 2025 warrant careful evaluation during your visit.
Feb 13, 2025Routine1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jan 10, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 7, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 28, 2023Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 24, 2020Routine9
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
Communities of Wildwood Ranch
for profit
Chain Affiliation
Circle B Enterprises
36 facilities nationwide
Chain avg rating: 2.3/5 · Rank 2 of 29 (Best)
Ownership & Management
Owners
Circle B Enterprises Holding Company INC
Owner · Organization
Bedell, Bryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
135 reviews from families & visitors
Official Website
Visit communitiesofwildwood.com
Medicare data downloads
Original nursing home datasets
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