Nhc Healthcare, Joplin
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 37 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (56%)
Above average in MO · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
NHC HealthCare, Joplin shows significant inconsistency in care quality. While some families report a clean and welcoming environment, others have raised serious concerns about facility hygiene and administrative responsiveness. We strongly recommend an unannounced visit to observe cleanliness and staffing levels firsthand, and specifically ask to meet with the administrator to gauge their communication style.
Google Reviews
Google Reviews
37 reviews on Google“NHC HealthCare, Joplin receives highly polarized feedback, with some families praising the facility as clean and welcoming while others report severe neglect, poor hygiene, and toxic leadership. Critical reviewers frequently cite issues with understaffing, lack of activities, and unprofessional administrative behavior, while positive reviews emphasize a clean environment and attentive nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained environment
- Attentive nursing staff
- Welcoming atmosphere for new arrivals
- Supportive of family gatherings
Concerns
- Understaffing, especially on weekends and holidays (mentioned by 3 reviewers)
- Unprofessional or dismissive administrative leadership (mentioned by 4 reviewers)
- Poor hygiene and facility maintenance (roaches, mold, odors) (mentioned by 2 reviewers)
- Lack of meaningful activities or physical therapy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing can sometimes be thinner on weekends and holidays, what specific protocols do you have in place to ensure residents receive consistent care during those times?
- 2I noticed the CMS staffing rating is currently lower; how do you manage daily care tasks to ensure residents' needs are met when the facility is at full capacity?
- 3Some families have expressed concerns about facility maintenance and hygiene; what is your current process for routine deep cleaning and addressing environmental issues like odors or pests?
- 4Since communication is a top priority for our family, what is the best way for us to stay updated on our loved one's health and daily status, and how quickly can we expect a response from leadership?
- 5How do you ensure that residents remain engaged throughout the day, and what steps are being taken to expand the variety of activities and physical therapy options available?
- 6In the event of a medical emergency, what is your protocol for coordinating with local hospitals, and how is that information communicated to family members?
Personalized based on this facility's data
Key Review Excerpts
“The staff seem competent, but the facility seems very short staffed in nearly all positions. This is especially true on weekends and holidays.”
“This facility is absolutely horrifying. I was a resident for less than 24 hours... I saw roaches on the wall light just above me, along with what appeared to be black mold growing on the wall.”
“The nursing staff is very attentive and patient ! Anytime I have ever had a concern the staff went above and beyond to resolve any issue in whatever department.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints leading to citations for pressure ulcer care and protection of residents' belongings, with recurring medication management, infection control, and safety deficiencies across multiple surveys. The facility has 38 total violations spanning medication errors, wound care, and building safety issues, though all deficiencies show correction dates, suggesting responsiveness to identified problems.
Aug 4, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 24, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 27, 2023Routine12
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Aug 8, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 6, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 3, 2021Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, Joplin
for profit
Chain Affiliation
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 44 of 65
Ownership & Management
Owners
Nhc/delaware INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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