Westgate
Strong Medicare quality ratings; families often praise compassionate end-of-life care. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
Westgate receives high praise for end-of-life and compassionate care, but families should be aware of serious, recurring concerns regarding weekend staffing and responsiveness. We strongly recommend visiting during off-hours or weekends to observe the actual level of staff interaction and call-light response times before making a decision.
Google Reviews
Google Reviews
33 reviews on Google“Westgate is a polarizing facility where experiences range from highly compassionate end-of-life care to severe allegations of neglect and unprofessionalism. While many families praise the staff for their warmth and dedication, others report critical failures in hygiene, resident safety, and responsiveness, particularly during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life care
- Clean and well-maintained facility
- Friendly and accommodating staff
- Active engagement in holiday events
Concerns
- Neglect and poor hygiene (soiled linens, lack of bathing) (mentioned by 4 reviewers)
- Slow or non-existent response to call lights (mentioned by 3 reviewers)
- Inadequate staffing levels and unprofessional conduct (mentioned by 4 reviewers)
- Theft or loss of resident personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk us through your current process for monitoring and responding to call lights during different shifts?
- 2We noticed some feedback regarding personal belongings; what specific protocols do you have in place to ensure residents' personal items are tracked and kept secure?
- 3Could you describe your daily routine for ensuring resident hygiene and room cleanliness, particularly regarding the frequency of linen changes and assistance with bathing?
- 4With your active focus on holiday events, how do you integrate daily social engagement and activities for residents who may require a higher level of memory care support?
- 5How does your nursing team communicate changes in a resident's health status or care needs to family members to ensure we stay fully informed?
- 6In the event of a medical emergency, what is your facility's protocol for immediate intervention and how quickly is the family typically notified?
Personalized based on this facility's data
Key Review Excerpts
“My father was a resident at Westgate for 8 months. From the time he was first admitted until he drew his last breath, the care that the ENTIRE staff provided him was amazing.”
“I witnessed a senior being slammed into a chair by a nurse in Cypress ( MEMORY CARE ) and the DON didn’t take actions they only get organized when STATE come to visit.”
“After twenty minutes of requested service on a Sunday evening, NO ONE showed up, so I went to the "nursing station" and asked "what if there was a cardiac arrest?" Lucinda replied "anyone on this hall would be dead"”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 6 of 28 total deficiencies across recent surveys, with concerns about resident protection from abuse and neglect appearing in complaint investigations. The facility has struggled with quality of care, resident rights, and medication management, though all violations show correction dates. While the facility addresses identified problems, the pattern of family complaints about fundamental care issues warrants careful consideration during your visit.
Jan 14, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 1, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 31, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 7, 2024Routine3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 15, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Sep 29, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Westgate
for profit
Chain Affiliation
Circle B Enterprises
36 facilities nationwide
Chain avg rating: 2.3/5 · Rank 4 of 29 (Best)
Ownership & Management
Owners
Circle B Enterprises Holding Company INC
Owner · Organization
Bedell, Bryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit westgatenursing.net
Medicare data downloads
Original nursing home datasets
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