Galena Nursing & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (10 vs median 9.0)
- High staff turnover (70%)
- High RN turnover (88%)
Above average in KS · Below recommended RN staffing · Very high staff turnover · No penalties on record
What this means for your family
While many families report positive experiences with the facility's cleanliness and compassionate end-of-life care, there are serious, recurring allegations regarding medical mismanagement and poor communication. We strongly advise you to conduct an unannounced visit and ask specific questions about their protocols for medication management and how they handle family inquiries during a resident's stay.
Google Reviews
Google Reviews
25 reviews on Google“Galena Nursing & Rehab Center receives polarized feedback, with many families praising the staff's kindness and the facility's cleanliness, particularly for end-of-life care and short-term rehab. However, several critical reviews raise serious concerns regarding medical mismanagement, poor communication, and inadequate staffing levels. Families should carefully weigh these conflicting reports when considering this facility for their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life care
- Clean and well-maintained facility
- Helpful rehab and nursing staff
- Welcoming atmosphere for visitors
Concerns
- Inadequate staffing levels (mentioned by 2 reviewers)
- Poor communication and unreturned calls (mentioned by 2 reviewers)
- Serious medical management and safety issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility is very responsive to feedback online; what is the best way for families to stay in the loop regarding their loved one's daily care and updates?
- 2With 45 residents, how do you ensure that each individual receives consistent attention and timely responses to their needs throughout the day and night?
- 3Could you walk me through your process for medication management and how you coordinate with physicians to ensure safety and accuracy?
- 4What specific protocols are in place to handle urgent medical changes or emergencies, and how quickly are family members typically notified?
- 5Given your focus on compassionate care, what kind of daily social activities or engagement programs do you offer to help residents feel connected and active?
- 6How does your nursing team balance the demands of rehabilitation and long-term care to ensure that every resident's health plan is being followed closely?
Personalized based on this facility's data
Key Review Excerpts
“They go above and beyond. My grandpa was in there for a day before he passed and they went out of their way to make sure he was comfortable as well as the rest of the family was OK throughout the process.”
“My dad was in there and it was the worst ever. He was not allowed to try solid food since we brought him home he is eating solid food and starting to walk again.”
“I will give one star because it didn’t smell bad. I would give it zero stars for the unprofessional manner in which the staff conducts business. Multiple calls were left un returned ,many times ,to various family members in the process of trying to admit to the nursing home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Galena Nursing & Rehab Center has persistent issues across multiple areas, with one family complaint triggering an investigation into failure to properly report suspected abuse or neglect. The facility repeatedly struggles with fire safety systems, electrical safety, and care planning, with the same deficiencies appearing across all three surveys from 2021 to 2025, suggesting ongoing compliance challenges despite corrections.
Mar 30, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 16, 2025Routine17
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Jul 27, 2023Routine17
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jul 27, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 15, 2021Routine12
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Federal Penalties
Fine
Mar 30, 2026
$21,645
Ownership & Operations
Who Operates This Facility
Galena Nursing & Rehab Center
for profit
Chain Affiliation
Americare Senior Living
23 facilities nationwide
Chain avg rating: 3.6/5 · Rank 12 of 23
Ownership & Management
Owners
R H Montgomery Properties, INC
Owner · Organization
Montgomery, Anna
Owner (parent company)
Montgomery, Richard
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit americareusa.net
Medicare data downloads
Original nursing home datasets
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