John Knox Village Care Center
Strong Medicare quality ratings; families often praise individual attentive nursing staff. Still worth an in-person visit.
based on 34 Google reviews
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What this means for your family
While some families report positive outcomes for short-term rehab, the recurring reports of medication errors and hygiene neglect are serious red flags. If you consider this facility, we strongly recommend unannounced visits and asking for a detailed plan on how they manage medication schedules and prevent resident wandering.
Google Reviews
Google Reviews
34 reviews on Google“John Knox Village Care Center receives highly polarized feedback, with families frequently reporting severe neglect, medication errors, and poor hygiene standards. While some residents experience positive rehabilitation outcomes and praise individual staff members, a persistent pattern of understaffing and administrative failures leads many families to strongly advise against choosing this facility.”
Quality Themes
Tap a score for detailsStrengths
- Individual attentive nursing staff
- Effective physical and occupational therapy
- Compassionate hospice and specific medical providers
- Some clean and odor-free areas
Concerns
- Medication management errors and schedule failures (mentioned by 5 reviewers)
- Poor hygiene and neglect of basic resident needs (soiled clothing/sheets) (mentioned by 5 reviewers)
- Understaffing and reliance on temporary agency personnel (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Dated, crumbling, or unsanitary facility conditions (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's size of 324 residents, what specific protocols are in place to ensure consistent medication management and prevent scheduling errors?
- 2How do you maintain high standards of hygiene and room cleanliness throughout the day, and what is your process for ensuring residents' personal care needs are addressed promptly?
- 3With the reliance on a mix of permanent and agency staff, how do you ensure that every caregiver is fully integrated into the facility's culture and familiar with the specific needs of each resident?
- 4Could you walk me through the daily activity schedule and explain how you tailor these programs to keep residents engaged and active?
- 5In the event of a sudden change in a resident's health, what is your communication process for keeping families informed and involved in medical decision-making?
- 6I noticed the facility has some older areas; what is your current plan for facility maintenance and updates to ensure a comfortable and sanitary environment for residents?
Personalized based on this facility's data
Key Review Excerpts
“My Mother came in and found him in wet pants and soaked sheets more than once. He was given only 1shower in a week. He is an alzheimers patient and twice got completely out of the facility and was found more than a mile away!!!”
“The care is inconsistent and inferior due to lack of employed staff and the overuse of temporary agency help. I witnessed degrading treatment of my Father by a temp CNA the day before he died.”
“My mother was there after a major surgery. Her incision became infected after the wound care nurse dropping a cloth in the sink my mother washed her hands and brush in teeth and cleaned her incision with it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent safety and regulatory issues across multiple areas. Fire safety violations appear repeatedly across all surveys, including problems with sprinkler systems, exit signs, and emergency equipment. Medication management and infection control have also been cited multiple times. Families have filed complaints that triggered inspections, resulting in findings about accident prevention and resident communication. While all deficiencies show correction dates, the recurring pattern of similar violations suggests ongoing compliance challenges that families should discuss during visits.
Apr 30, 2025Complaint2
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Jan 14, 2025Routine7
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 16, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 5, 2023Routine19
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Have an externally vented heating system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 30, 2021Routine22
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Ownership & Operations
Who Operates This Facility
John Knox Village Care Center
nonprofit
Ownership & Management
Owners
John Knox Village
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit jkv.org
Medicare data downloads
Original nursing home datasets
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