Edgewood Manor Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (32 vs median 10)
- High staff turnover (82%)
Bottom 25% in MO · Critically understaffed (RN) · Significantly below average staffing · Very high staff turnover · Worst in RELIANT CARE MANAGEMENT chain · $84,557 in fines · Abuse citation
What this means for your family
Given the recurring and serious reports of neglect, unsanitary conditions, and poor communication, we strongly advise families to conduct an unannounced visit and speak directly with current residents or other families before considering this facility. While some staff are praised for kindness, the pattern of safety concerns and lack of responsiveness is a critical red flag.
Google Reviews
Google Reviews
34 reviews on Google“Edgewood Manor Health Care Center receives highly polarized feedback, with recent reviews highlighting severe concerns regarding hygiene, neglect, and poor communication. While some families report positive experiences with staff responsiveness and cleanliness, a significant number of reviewers describe dangerous conditions, including untreated wounds, dehydration, and missing personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Some staff members described as friendly and professional
- Occasional instances of attentive, well-groomed resident care
- Helpful administrative assistance for specific family requests
Concerns
- Poor hygiene and unsanitary conditions (mentioned by 7 reviewers)
- Lack of communication and unresponsive phone lines (mentioned by 6 reviewers)
- Neglect leading to physical injury or health decline (mentioned by 6 reviewers)
- Theft or loss of resident personal belongings (mentioned by 3 reviewers)
- High staff turnover and management instability (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent challenges with maintaining consistent staffing, what specific steps is the facility taking to ensure that residents receive reliable, daily attention and care?
- 2I noticed concerns regarding the cleanliness of the facility; could you walk me through your current housekeeping schedule and how you maintain sanitary conditions in resident living areas?
- 3Communication is very important to our family; what is the best way to ensure we receive timely updates regarding our loved one's health and daily status?
- 4We are concerned about the security of personal belongings; what protocols do you have in place to prevent the loss or theft of items kept in resident rooms?
- 5How does the facility ensure that residents receive prompt medical intervention and consistent monitoring to prevent health declines or physical injuries?
- 6Can you describe the daily activity program and how you encourage residents to participate in social engagement, especially for those who may need extra assistance?
Personalized based on this facility's data
Key Review Excerpts
“Upon seeing his condition, (open wounds, dehydrated, dirty bed, sheets haven’t been changed, and he hasn’t been washed) the family has taken him out of this horrible facility.”
“They sent him out to the hospital with bowel movement halfway up his back and they stoled half of his stuff after his passing my family did not get all of his belongings back.”
“My mother has since passed away from her injuries sustained here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Edgewood Manor has recurring issues with protecting residents from abuse and maintaining safe conditions, with families filing 18 complaints that triggered inspections. The most frequent problems involve resident protection from abuse, accident prevention, and care planning. While the facility has corrected most violations, the pattern of abuse-related deficiencies and safety concerns spanning multiple years suggests ongoing challenges with fundamental resident protection and quality oversight.
Jan 20, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Nov 19, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 11, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 20, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Feb 20, 2025Complaint1
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Oct 1, 2024Routine36
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Federal Penalties
Fine
Mar 20, 2025
$16,450
Fine
Oct 1, 2024
$68,107
Payment Denial
Oct 1, 2024
8-day denial
Payment Denial
Dec 26, 2023
6-day denial
Ownership & Operations
Who Operates This Facility
Edgewood Manor Health Care Center
for profit
Chain Affiliation
Reliant Care Management
32 facilities nationwide
Chain avg rating: 1.1/5 · Rank 11 of 29 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit edgewoodmanorcenter.com
Medicare data downloads
Original nursing home datasets
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