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Nursing HomeMedicaid Investigative

Edgewood Manor Health Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

11900 Jessica Lane, Raytown, MO 6413891 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.2/5

based on 34 Google reviews

5
4
3
2
1
Edgewood Manor Health Care Center Nursing Home in Raytown, MO — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (32 vs median 10)
  • High staff turnover (82%)

Bottom 25% in MO · Critically understaffed (RN) · Significantly below average staffing · Very high staff turnover · Worst in RELIANT CARE MANAGEMENT chain · $84,557 in fines · Abuse citation

Source: Medicare data

What this means for your family

Given the recurring and serious reports of neglect, unsanitary conditions, and poor communication, we strongly advise families to conduct an unannounced visit and speak directly with current residents or other families before considering this facility. While some staff are praised for kindness, the pattern of safety concerns and lack of responsiveness is a critical red flag.

Google Reviews

Google Reviews

34 reviews on Google
Edgewood Manor Health Care Center receives highly polarized feedback, with recent reviews highlighting severe concerns regarding hygiene, neglect, and poor communication. While some families report positive experiences with staff responsiveness and cleanliness, a significant number of reviewers describe dangerous conditions, including untreated wounds, dehydration, and missing personal belongings.

Quality Themes

Tap a score for details
Food1.0Staff3.0Clean1.0ActivitiesN/AMedsN/AMemory1.0Comms1.0ValueN/A

Strengths

  • Some staff members described as friendly and professional
  • Occasional instances of attentive, well-groomed resident care
  • Helpful administrative assistance for specific family requests

Concerns

  • Poor hygiene and unsanitary conditions (mentioned by 7 reviewers)
  • Lack of communication and unresponsive phone lines (mentioned by 6 reviewers)
  • Neglect leading to physical injury or health decline (mentioned by 6 reviewers)
  • Theft or loss of resident personal belongings (mentioned by 3 reviewers)
  • High staff turnover and management instability (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(4)'20(3)'22(5)'24(3)'26(1)

Distribution · 37 analyzed

5
10
4
1
3
0
2
2
1
24

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent challenges with maintaining consistent staffing, what specific steps is the facility taking to ensure that residents receive reliable, daily attention and care?
  • 2I noticed concerns regarding the cleanliness of the facility; could you walk me through your current housekeeping schedule and how you maintain sanitary conditions in resident living areas?
  • 3Communication is very important to our family; what is the best way to ensure we receive timely updates regarding our loved one's health and daily status?
  • 4We are concerned about the security of personal belongings; what protocols do you have in place to prevent the loss or theft of items kept in resident rooms?
  • 5How does the facility ensure that residents receive prompt medical intervention and consistent monitoring to prevent health declines or physical injuries?
  • 6Can you describe the daily activity program and how you encourage residents to participate in social engagement, especially for those who may need extra assistance?

Personalized based on this facility's data


Key Review Excerpts

Upon seeing his condition, (open wounds, dehydrated, dirty bed, sheets haven’t been changed, and he hasn’t been washed) the family has taken him out of this horrible facility.

Family member · 2025☆☆☆☆

They sent him out to the hospital with bowel movement halfway up his back and they stoled half of his stuff after his passing my family did not get all of his belongings back.

Family member · 2022☆☆☆☆

My mother has since passed away from her injuries sustained here.

Memory care family member · 2021☆☆☆☆
Source: 34 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.18hrs
24%
Registered nurses for medical care
Total Nursing
2.33hrs
57%
All nurses + aides combined
Staff Turnover
77%
Lower is better (< 30% = good)
RN Turnover
80%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility59.5%
Worse than Avg
Here
59.5%
US
12.1%
MO
16.7%
Jackson
9.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility30.5%
Worse than Avg
Here
30.5%
US
14.4%
MO
19.1%
Jackson
15.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility31.5%
Worse than Avg
Here
31.5%
US
15.4%
MO
23.6%
Jackson
16.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility29.7%
Worse than Avg
Here
29.7%
US
15.3%
MO
18.9%
Jackson
17.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.4%
Worse than Avg
Here
32.4%
US
19.5%
MO
25.4%
Jackson
21.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.0%
Better than Avg
Here
97.0%
US
93.4%
MO
84.4%
Jackson
95.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility82.1%
Mixed vs Avgs
Here
82.1%
US
81.8%
MO
65.9%
Jackson
88.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MO
2.2%
Jackson
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

29deficiencies
4penalties
Well above state avg (12.0)
18 complaint-triggered
$84,557 in fines

Edgewood Manor has recurring issues with protecting residents from abuse and maintaining safe conditions, with families filing 18 complaints that triggered inspections. The most frequent problems involve resident protection from abuse, accident prevention, and care planning. While the facility has corrected most violations, the pattern of abuse-related deficiencies and safety concerns spanning multiple years suggests ongoing challenges with fundamental resident protection and quality oversight.

Jan 20, 2026Complaint
1
0602Potential for harm · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Nov 19, 2025Complaint
1
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jun 11, 2025Complaint
2
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Mar 20, 2025Complaint
3
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0741Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.

Feb 20, 2025Complaint
1
0836Potential for harm · PatternCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

Oct 1, 2024Routine
36
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0032Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0911Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0732Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0700Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Federal Penalties

Fine

Mar 20, 2025

$16,450

Fine

Oct 1, 2024

$68,107

Payment Denial

Oct 1, 2024

8-day denial

Payment Denial

Dec 26, 2023

6-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Edgewood Manor Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Reliant Care Management

Chain Size

32 facilities nationwide

Chain avg rating: 1.1/5 · Rank 11 of 29 (Worst)

Ownership & Management

Key personnel

Hopkins, KimptonW-2 Managing EmployeeDestefane, RichardOfficer / DirectorReliant Care Management Company LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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