Strong Medicare quality ratings; public reviewers often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 23 Google reviews

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University Health Lakewood Medical Center has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and attentive nursing staff and consistently clean and well-maintained facility. Review the component ratings and current source records before deciding.
University Health Lakewood Medical Center receives overwhelmingly positive feedback for its long-term care services, with families frequently highlighting the cleanliness of the facility and the compassionate, professional nature of the staff. While most reviews focus on the high quality of care and supportive environment, some users have expressed frustration regarding hospital-wide administrative policies unrelated to the nursing home care itself. Overall, the facility is highly regarded for its attentive nursing team and well-maintained living spaces.
Quality Themes
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Concerns
Rating Trends
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Distribution · 25 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The staff are very caring and compassionate. It’s very clean, and the care my loved one is receiving is top notch. The rooms are a good size and there personal items are kept separate, they have their own closets and drawers.”
“The leadership team’s dedication and compassion in caring for my elderly parent have made a profound impact. Their commitment to providing not just professional care, but genuine kindness and respect, is truly commendable.”
“I would like to thank Alyssa in the long-term care department for being such a kind staffing coordinator, she is genuine in her ability to interact with people and so nice when she calls.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
5
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families reported serious concerns about abuse protection and improper resident transfers, triggering multiple complaint investigations. The facility has recurring issues with abuse prevention policies, medication management, and fire safety systems. While most deficiencies show corrections, the pattern of complaint-driven investigations about fundamental resident protections suggests ongoing care quality concerns that families should carefully consider.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Apr 30, 2025
$14,901
University Health Lakewood Medical Center
nonprofit
Owners
Truman Medical Center Incorporated
Owner · Organization
Key personnel
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Google Reviews
23 reviews from families & visitors
Official Website
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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