University Health Lakewood Medical Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 24 Google reviews
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What this means for your family
This facility is highly recommended for its clean environment and compassionate, dedicated long-term care staff. Families should feel confident in the quality of care provided, though it is always wise to tour the specific unit your loved one will reside in to ensure it meets your personal standards.
Google Reviews
Google Reviews
24 reviews on Google“University Health Lakewood Medical Center receives overwhelmingly positive feedback for its long-term care services, with families frequently highlighting the cleanliness of the facility and the compassionate, professional nature of the staff. While most reviews focus on the high quality of care and supportive environment, some users have expressed frustration regarding hospital-wide administrative policies unrelated to the nursing home care itself. Overall, the facility is highly regarded for its attentive nursing team and well-maintained living spaces.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Consistently clean and well-maintained facility
- Strong leadership and professional culture
- Spacious rooms with private storage
Concerns
- Administrative frustration regarding hospital system policies
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility is part of the larger University Health system, how do you ensure that administrative policies don't interfere with the personalized care my loved one receives?
- 2With the recent health inspection reports noting some areas for improvement, what specific steps is the leadership team taking to address those findings and enhance the quality of care?
- 3I noticed the staffing rating is quite strong; how does this high level of staffing translate into the daily engagement and social activities provided for residents?
- 4Since the facility is well-regarded for its cleanliness and spacious rooms, how are these physical spaces utilized to help residents feel at home while maintaining a safe clinical environment?
- 5How does the nursing team coordinate with the broader University Health Lakewood medical resources when a resident experiences a sudden change in their health status?
- 6What opportunities are there for family members to provide feedback or be involved in the care planning process, especially given your focus on a professional and collaborative culture?
Personalized based on this facility's data
Key Review Excerpts
“The staff are very caring and compassionate. It’s very clean, and the care my loved one is receiving is top notch. The rooms are a good size and there personal items are kept separate, they have their own closets and drawers.”
“The leadership team’s dedication and compassion in caring for my elderly parent have made a profound impact. Their commitment to providing not just professional care, but genuine kindness and respect, is truly commendable.”
“I would like to thank Alyssa in the long-term care department for being such a kind staffing coordinator, she is genuine in her ability to interact with people and so nice when she calls.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
3
measures
9
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families reported serious concerns about abuse protection and improper resident transfers, triggering multiple complaint investigations. The facility has recurring issues with abuse prevention policies, medication management, and fire safety systems. While most deficiencies show corrections, the pattern of complaint-driven investigations about fundamental resident protections suggests ongoing care quality concerns that families should carefully consider.
Mar 20, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Aug 22, 2025Routine11
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Apr 30, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 11, 2024Complaint2
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Mar 27, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 27, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Apr 30, 2025
$14,901
Ownership & Operations
Who Operates This Facility
University Health Lakewood Medical Center
nonprofit
Ownership & Management
Owners
Truman Medical Center Incorporated
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit universityhealthkc.org
Medicare data downloads
Original nursing home datasets
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