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Nursing HomeMedicaid

Wilshire at Lakewood Rehab Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

600 N E Meadowview Drive, Lees Summit, MO 64064170 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 214 Google reviews

5
4
3
2
1
Wilshire at Lakewood Rehab Center Nursing Home in Lees Summit, MO — Street View
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What this means for your family

This facility has a strong rehab therapy team that many families praise for successful recovery outcomes. However, due to recurring reports of slow response times and inconsistent care, we strongly advise you to visit during off-hours or weekends to observe staffing levels firsthand and ensure your loved one's needs will be met consistently.

Google Reviews

Google Reviews

214 reviews on Google
Wilshire at Lakewood presents a highly polarized environment, with recent reviews oscillating between high praise for the facility's aesthetic improvements and staff attentiveness, and severe allegations of neglect. While many families report successful rehab outcomes and a welcoming atmosphere, a significant number of reviewers cite critical failures in basic care, including long response times for call lights, poor hygiene, and medication management issues. Families considering this facility should be aware of these conflicting experiences and conduct a thorough, in-person tour.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean4.0Activities8.0Meds2.0MemoryN/AComms5.0ValueN/A

Strengths

  • Effective physical and occupational therapy programs
  • Responsive and approachable administrative leadership
  • Clean, well-maintained, and updated facility interior
  • Helpful and patient admissions and business office staff

Concerns

  • Significant delays in responding to call lights (mentioned by 7 reviewers)
  • Chronic understaffing and reliance on agency workers (mentioned by 6 reviewers)
  • Poor hygiene, including odors of urine and lack of room cleaning (mentioned by 6 reviewers)
  • Inconsistent or poor-quality food service (mentioned by 5 reviewers)
  • Medication management errors or delays (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'19(2)4.52.6'21(18)1.74.3'23(16)4.04.0'25(116)3.3'26(13)

Distribution · 205 analyzed

5
130
4
12
3
3
2
4
1
56
17 reviews posted between Sep 11, 2025Sep 12, 2025 · 15 were 5-star
15 reviews posted between Feb 17, 2025Feb 21, 2025 · 12 were 5-star
11 reviews posted between Apr 30, 2025May 1, 2025 · 9 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure call lights are answered promptly and residents aren't left waiting for assistance?
  • 2I noticed the facility has a 2/5 staffing rating; how do you integrate agency workers with your permanent staff to ensure consistent, high-quality care for my loved one?
  • 3Could you walk me through your daily cleaning schedule and how you maintain room hygiene to ensure a fresh and comfortable living environment?
  • 4I understand that medication management is a critical priority; what systems do you have in place to prevent errors and ensure medications are administered exactly on schedule?
  • 5Many families value the dining experience; could you describe how you monitor food quality and address resident feedback regarding meal service?
  • 6What is your process for handling urgent medical needs or changes in condition, especially during overnight hours or weekends?

Personalized based on this facility's data


Key Review Excerpts

The staff is caring and attentive, and the facility is clean and welcoming. I highly recommend Wilshire at Lakewood!

General visitor · 2024★★★★★

The nurses in the rehab wing do not seem to care at all and I had to fight every day with the staff to ensure my mother got her medications as prescribed.

Rehab patient's family · 2025☆☆☆☆

I’ve had a wonderful experience with Wilshire. The staff are attentive, compassionate, and truly go above and beyond for their residents. The rehab team is knowledgeable and encouraging.

General visitor · 2025★★★★★
Source: 214 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.68hrs
91%
Registered nurses for medical care
Total Nursing
3.84hrs
94%
All nurses + aides combined
Staff Turnover
71%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility97.5%
Worse than Avg
Here
97.5%
US
12.1%
MO
16.7%
Jackson
9.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility37.8%
Worse than Avg
Here
37.8%
US
93.4%
MO
84.4%
Jackson
95.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility58.8%
Worse than Avg
Here
58.8%
US
95.5%
MO
90.9%
Jackson
97.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.8%
Better than Avg
Here
10.8%
US
15.4%
MO
23.6%
Jackson
16.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.4%
Better than Avg
Here
11.4%
US
14.4%
MO
19.1%
Jackson
15.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.5%
Worse than Avg
Here
23.5%
US
19.4%
MO
17.9%
Jackson
21.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility16.0%
Worse than Avg
Here
16.0%
US
81.8%
MO
65.9%
Jackson
88.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility14.8%
Worse than Avg
Here
14.8%
US
79.7%
MO
63.5%
Jackson
86.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Mixed vs Avgs
Here
1.3%
US
1.6%
MO
2.2%
Jackson
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (12.0)
2 complaint-triggered

This facility has 60 deficiencies across three surveys, with families filing two complaint reports. The most recurring issues involve fire safety and emergency preparedness, medication management, and daily care assistance. Recent surveys show persistent problems with fire safety systems, nutrition services, and infection control continuing across multiple inspections, though all deficiencies have reported correction dates.

Nov 18, 2025Routine
15
0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0917Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure electrical receptacles or cover plates have distinctive color or marking.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Nov 18, 2025Complaint
1
0678Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Nov 21, 2023Routine
21
0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0031Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Nov 21, 2023Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Mar 22, 2022Routine
22
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0372Potential for harm · Widespread

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0001Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish an Emergency Preparedness Program (EP).

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0570Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wilshire at Lakewood Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Ama Holdings

Chain Size

14 facilities nationwide

Chain avg rating: 1.7/5 · Rank 1 of 14 (Best)

Ownership & Management

Owners

Mo Operation Holdings De Spe LLC

Owner · Organization

99%

Ama Holdings LLC

Owner (parent company) · Organization

Def Holdings LLC

Owner (parent company) · Organization

Marx, Asher

Owner (parent company)

Wolf, Jacques

Owner (parent company)

Key personnel

Carr, ShayronW-2 Managing EmployeeMarx, AsherOfficer / DirectorWolf, JacquesOfficer / DirectorMo Operation Holdings De Spe LLCManagerMarx, AsherManager
Source: Medicare provider data

Contact

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References & Resources

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