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Assisted Living

Jefferson House Memory Care Community

Families consistently rate this highly — reviewers highlight clean, modern, and well-maintained facility. Schedule a visit to confirm the fit.

12217 Ne 128th Street, Totem Lake · Kirkland, WA 9803480 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.8/5

based on 17 Google reviews

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Jefferson House Memory Care Community Assisted Living in Kirkland, WA — Street View
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What this means for your family

Jefferson House is widely praised for its clean environment and compassionate care team, making it a strong candidate for memory care. However, given one recent report of shifting staffing ratios, we recommend asking management specifically about current frontline staffing-to-resident ratios during your tour.

Google Reviews

Google Reviews

17 reviews on Google
Jefferson House Memory Care Community is highly regarded for its clean, modern facility and compassionate, professional staff. Reviewers frequently highlight the facility's ability to handle the difficult transition into memory care with grace, though one recent review suggests a potential decline in frontline staffing levels compared to management roles.

Quality Themes

Tap a score for details
Food10.0Staff9.0Clean10.0Activities9.0MedsN/AMemory10.0Comms9.0Value8.0

Strengths

  • Clean, modern, and well-maintained facility
  • Compassionate and professional care staff
  • Effective and supportive transition process
  • 24/7 registered nurse availability

Concerns

  • Potential decline in frontline staffing levels

Rating Trends

Tap a year to see what changed

2344.72020(6)5.02023(8)4.02024(2)5.02025(4)5.02026(1)

Distribution · 21 analyzed

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How They Respond to Reviews

88%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that your team is very active in responding to feedback online; how does that culture of open communication translate into how you keep families updated on their loved one's daily progress?
  • 2With your 24/7 registered nurse availability, how does the nursing team coordinate with frontline caregivers to ensure consistent care throughout the day and night?
  • 3Since you have a reputation for a smooth transition process, what specific steps do you take to help new residents feel comfortable and integrated during their first few weeks here?
  • 4What strategies are currently in place to ensure that residents receive consistent, personalized attention throughout the day, especially during shift changes?
  • 5Could you walk me through the types of cognitive and social activities offered, and how you tailor these to residents with varying levels of memory impairment?
  • 6Given the modern and well-maintained nature of the facility, how do you ensure that the environment remains both safe and engaging for residents as their care needs evolve?

Personalized based on this facility's data


Key Review Excerpts

The staff is attentive and caring for the mother, which is a challenge when caring for a dementia patient.

Memory care family member · 2023★★★★★

Each time I was there, the community was clean with no smells, and the staff was always so friendly and professional.

Friend of resident · 2024★★★★★

There was a refreshing level of transparency in regards to what this facility provides and what would be an extra cost.

Memory care family member · 2025★★★★★
Source: 17 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

10total
66deficiencies
May 21, 2026Inspection

The Department completed a follow-up inspection and found no deficiencies.; Report includes internal page headers showing date Feb 5, 2026, though inspection findings relate to Jan 2026 events.; The document package includes a cover letter regarding a complaint investigation (number 206203), a page describing a deficiency regarding the posting of inspection reports, and a page describing a deficiency regarding room arrangements for Resident 5.

Service agreement planningWAC 388-78A-2130-3

Deficiencies previously noted were corrected.

Food sanitationWAC 388-78A-2305

Facility failed to ensure safe food practices in the main kitchen, including lack of monitoring for sanitizing solution effectiveness and dishwasher wash/rinse temperatures.

Tuberculosis Testing RequiredWAC 388-78A-2480

Facility failed to ensure 2 of 6 staff members (Staff B and Staff D) were screened for tuberculosis within three days of employment.

Service agreement planningWAC 388-78A-2130-3-a

Deficiencies previously noted were corrected.

Background checksWAC 388-78A-2466

Facility failed to complete Washington State Name and Date of Birth background checks for 2 of 6 staff members (Staff E and Staff F).

Intermittent nursing services systemsWAC 388-78A-2320

Facility failed to implement safe nursing services when a non-licensed staff member flushed a urinary catheter for Resident 3.

Licensee's responsibilitiesWAC 388-78A-2730Corrected Jan 20, 2026

The facility failed to post the most recent full inspection report in a clearly visible area of the facility.

Service agreement planningWAC 388-78A-2130-3-b

Deficiencies previously noted were corrected.

Training and home care aide certification requirementsWAC 388-78A-2474

Staff E had expired CPR/first aid training and had not completed required 12 hours of continuing education.

Resident rightsWAC 388-78A-2660

Facility failed to ensure Resident 5 and family representative were given the opportunity to exercise rights regarding rearranging the resident's occupied room.

Mar 26, 2026Enforcement
$400.00Report

Letter dated April 2, 2026, regarding imposition of a $400.00 civil fine.

Service agreement planningWAC 388-78A-2130 (3)(a)(b)

The licensee failed to ensure two residents' service agreements were updated to meet current and changing needs and to include care staff instructions and interventions. This was a previously cited uncorrected deficiency.

Mar 16, 2026Investigation

The document set includes an initial letter dated 05/20/2026 stating that follow-up inspection on 05/20/2026 found no deficiencies and that previous deficiencies (WAC 388-78A-2100) were corrected.

Ongoing assessmentsWAC 388-78A-2100Corrected Apr 30, 2026

The facility failed to assess the safe use of equipment (Hoyer lift and tilt-in-space wheelchair) for one resident and failed to conduct change of condition assessments for two residents with pressure injuries.

Oct 9, 2025Fire

The inspection report dated 08/12/2025 identified deficiencies. A subsequent document dated 10/09/2025 indicates all violations noted during previous related inspection(s) have been corrected.

Working Space and ClearanceIFC 603.4

Less than three foot working space around electrical panel in Electrical Room third floor.

ListingIFC 603.5.1

Power adapter needs over current protection in Activity Director office.

CleaningIFC 606.3.3

Facility failed to provide documentation for semi-annual hood cleaning.

Grease AccumulationIFC 606.3.3.2

Kitchen stove grease trap full with accumulation.

Appliance Connection to Building PipingIFC 606.4

Kitchen oven appliance not tethered to the wall.

Inspection and MaintenanceIFC 705.2

Fire rated door from the staff lounge to the corridor was propped open with a door wedge.

Door OperationIFC 705.2.4

Fire rated cross corridor door did not close or latch from the fully open position near room 308.

Testing and MaintenanceIFC 903.5

The walk-in type cooler and freezer with automatic defrost has ordinary temperature heads installed.

Extinguishing System ServiceIFC 904.13.5.2

Facility failed to provide documentation for kitchen suppression semi-annual servicing.

Delayed Egress Locking SystemIFC 1010.2.13.1

Missing delayed exit sign near post office and missing instructions for delayed egress near room 307.

Lock and LatchesIFC 1010.2.4

Door code not posted within six feet in main entry.

Oct 3, 2024Fire

Approval status: Disapproved. Facility has ongoing issues with records maintenance and physical fire-rated door/system compliance.; Facility status is Disapproved. Re-inspection scheduled on or after 09/19/2024.

Emergency evacuation drillsIFC 0405.6 2021

Facility unable to provide documentation for 12 planned and unannounced fire drills in the previous 12 months; previous logs missing employee participation records.

Owner's responsibility for fire-resistance-rated constructionIFC 701.6 2021

Facility unable to provide record of annual fire wall inspection and/or repairs.

Duct and Air Transfer OpeningsIFC 706.1 2018

Facility unable to provide documentation for fire/smoke damper testing; report lacked damper count or location.

Sprinkler systems maintenanceIFC 903.5 2021

Facility unable to provide documentation for annual sprinkler servicing (3-year full flow trip), quarterly servicing, and forward flow test.

Automatic fire-extinguishing systems serviceIFC 904.13.5.2 2021

Facility unable to provide service reports for the kitchen suppression system for the past 12 months.

Annual 90-minute emergency light testingIFC 1031.10.2 2021

No documentation of 90-minute annual testing performed in the last 12 months.

Emergency and standby power systems maintenanceIFC 1203.4 2021

Facility missing documentation for annual generator service, weekly visual inspections, and 30-minute monthly load tests.

Fire extinguisher inspection frequencyNFPA 10 Section 6.2.1

Facility unable to provide documentation for consistent monthly fire extinguisher inspections.

Fire door inspection and testingNFPA 80

Missing inventory records for annual fire-rated door inspections; multiple doors found with excessive gaps or failure to latch/close properly.

Securing compressed gasIFC 5303.5.3 2018

Unsecured oxygen cylinder observed in the room next to the 3rd floor nurses station.

Ash TraysIFC 310.6 2021

Facility has plastic ash tray containers in the smoking area.

Burning ObjectsIFC 310.7 2021

Smoking area has cigarette butts discarded in the brush.

Record KeepingIFC 0405.6 2021

Fire drill logs missing records of employees participating in some drills.

Duct and Air Transfer OpeningsIFC 706.1 2018

Unable to provide documentation for last fire/smoke damper testing.

Activation TestIFC 1032.10.1 2021

Unable to provide documentation for 30-second monthly testing of exit signs.

Inspection FrequencyNFPA 10 6.2.1

Unable to produce documentation showing fire extinguishers were inspected on a monthly basis.

Inspection (Hoods/Ducts)IFC 606.3.3.1 2021

Unable to provide documentation for annual and semi-annual hood cleaning.

Testing and MaintenanceIFC 903.5 2021

Missing documentation for annual sprinkler service, 5-year internal pipe testing, 5-year FDC testing, quarterly sprinkler servicing, and forward flow test.

Power TestIFC 1031.10.2 2021

Unable to provide documentation for 90-minute annual testing of exit signs.

Fire Door Inspection and TestingNFPA 80 5.2.1

Missing annual fire door inventory; multiple doors have excessive gaps or fail to latch properly.

Owner's ResponsibilityIFC 701.6 2021

Unable to provide record of annual fire-resistant-rated wall inspection/repairs.

Extinguishing System ServiceIFC 904.13.5.2 2021

Unable to provide service reports for annual and semi-annual kitchen suppression system maintenance.

Maintenance (Power Systems)IFC 1203.4 2021

Missing annual generator service records, weekly visual inspections, and monthly load tests.

Fire DrillsWAC 212-12-044

Facility was not able to provide documentation for the completion of twelve planned and unannounced fire drills in the previous 12 months.

Penetrations - Maintaining ProtectionIFC 703.1 2021

Electrical room (1st floor) has unsealed conduits; Laundry room (1st floor) is missing a ceiling tile.

Inspection, Testing and MaintenanceIFC 907.8 2021

Unable to provide record of annual fire alarm system inspection/testing.

Securing Compressed GasIFC 5303.5.3 2018

Unsecured oxygen cylinder in the room next to the Med room (3rd floor).

Sep 27, 2024Investigation

A separate follow-up letter dated 12/10/2024 confirms that deficiencies for WAC 388-78A-2040 were corrected and no deficiencies were found on that subsequent date.

Other requirementsWAC 388-78A-2040Corrected Nov 17, 2024

Facility failed to ensure 36 of 36 residents resided in a safe environment approved by the State Fire Marshal, with multiple fire safety violations noted in an 08/20/2024 report.

Jul 3, 2024Investigation

A subsequent letter dated 09/06/2024 indicates that deficiencies WAC 388-78A-2350-7-b and WAC 388-78A-2350-1 were corrected.

Coordination of health care servicesWAC 388-78A-2350Corrected Aug 14, 2024

The facility failed to notify the physician and resident representative of a significant change in condition regarding a resident's significant weight loss (approx 73 lbs) over six months.

Jun 25, 2024Inspection

There is also a cover letter included in the provided images stating that a follow-up inspection on 08/23/2024 found that all listed deficiencies were corrected.; Report also notes lack of documentation for Staff E's TB testing.; The document also references a menu deficiency regarding the lack of alternate entrée choices, which staff began updating during the inspection.

Training and home care aide certification requirementsWAC 388-78A-2474

Facility failed to ensure 3 of 6 staff completed required training, including orientation, safety, basic training, CPR, and first aid.

Emergency and disaster preparednessWAC 388-78A-2700

First aid supplies were not readily available/locked, and the disaster plan lacked information on staff responsibilities, alternative accommodations, and communication plans.

Full assessment topicsWAC 388-78A-2090

Facility failed to document care needs related to a specific diagnosis and failed to provide documentation instructing staff on residents' baseline condition and monitoring for changes in cognitive functioning.

Record retentionWAC 388-78A-2420

Facility failed to retain medication administration records (MARs) for 16 of 16 residents on the third floor, leaving only May and June 2024 records.

Tuberculosis Two step skin testingWAC 388-78A-2484

Facility failed to ensure 2 of 6 staff were screened for TB within three days of hire.

Resident rights NoticeWAC 388-78A-2665

Facility could not locate the Medicaid Statement of Understanding for two sampled residents.

VentilationWAC 388-78A-3000

Facility failed to ensure 9 of 9 rooms tested provided adequate air flow and ventilation to the outside.

Negotiated service agreement contentsWAC 388-78A-2140

Facility failed to document in 3 of 7 sampled residents' (Resident 2, Resident 3, and Resident 7) Negotiated Service Agreement the care needs, interventions, and safety plans for medications with blood-thinning properties.

Background checks Employment Nondisqualifying informationWAC 388-78A-24701

Facility failed to complete a character, competence, and suitability (CCS) review for 1 of 7 sampled staff (Staff G).

Signing negotiated service agreementWAC 388-78A-2150

Facility failed to ensure 2 of 3 residents or their representatives signed the current service plan.

Infection controlWAC 388-78A-2610

Facility failed to implement infection control policies (transmission-based precautions, respiratory protection program/fit testing, and laundry handling) for all 39 residents.

Licensee's responsibilitiesWAC 388-78A-2730

Facility failed to place a copy of the last full licensing report in a common area accessible to the public.

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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