Ivy Park at West Hills
Families consistently rate this highly — reviewers highlight compassionate and professional staff. Schedule a visit to confirm the fit.
based on 20 Google reviews
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What this means for your family
This facility has a long history of exceptional, family-like care, but recent reviews suggest a significant decline in staff training and consistency following a change in ownership. If you choose this facility, we recommend closely monitoring the experience of the frontline caregivers and asking specifically about staff retention and training protocols.
Google Reviews
Google Reviews
20 reviews on Google“Families often praise the facility for its incredibly caring, professional staff and a warm, family-like atmosphere. However, there is a significant concern regarding a decline in care quality and staff training following a change in ownership from Sunrise to Ivy Park.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional staff
- Warm and welcoming community atmosphere
- Engaging daily activities and programs
- Clean and well-maintained environment
Concerns
- Decline in care quality following ownership change
- Staffing levels and training issues
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to detailed reviews, often referencing specific staff members or resident details. However, they rely on short, templated responses for star-only reviews.
Questions for Your Tour
- 1We've heard such wonderful things about the warm and welcoming atmosphere here; how do you help new residents integrate into the community during their first few weeks?
- 2With the recent changes in ownership, what steps has the facility taken to ensure that the high standard of professional care remains consistent for all residents?
- 3Could you tell us more about the specific daily activities and programs available to keep residents engaged and active?
- 4How do you ensure that all staff members are consistently trained and supported to maintain the quality of care the community is known for?
- 5In the event of a medical emergency after hours, what is the specific protocol for getting immediate assistance for a resident?
- 6We noticed you are very active in responding to community feedback; how does the management team use resident and family input to improve the facility?
Personalized based on this facility's data
Key Review Excerpts
“Each and every person is incredibly caring and supportive, friendly and respectful. And they carry out their duties with extreme professionalism.”
“All of the employees take turns walking her and just making sure that her dog is well taken care of too.”
“Our mother lived here for about 2.5 years and unfortunately died here. ... Once they took over, everything went downhill FAST! Almost all of the original staff left and most of the new hires were very young, undertrained, underpaid individuals that were in over their heads.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 29, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 29, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Dec 11, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Sep 8, 2025InspectionClean
The facility underwent a required Annual Inspection on 09/08/2025. The inspection covered physical plant review, record review, and general facility safety checks. No deficiencies were cited during this visit, indicating full compliance with current licensing standards.
May 5, 2025OtherClean
The inspection was an unannounced Case Management visit conducted by LPA Huma Rahimi. The LPA met with facility staff and confirmed the residency of a specific individual. No deficiencies were issued during this visit.
May 1, 2025ComplaintClean
The investigation substantiated allegations regarding the inaccessibility of hazardous materials and inadequate supervision of residents with dementia. Two deficiencies were cited as Type A, indicating immediate health risks, alongside two Type B deficiencies concerning basic care standards and supervision protocols. Immediate corrective action is required to secure all hazardous items and ensure continuous supervision for vulnerable residents.
Dec 26, 2024OtherClean
The unannounced visit, conducted in conjunction with a complaint, revealed deficiencies related to mandatory incident reporting. Specifically, the facility failed to report a scabies outbreak to the Community Care Licensing Division (CCLD) within the required timeframe. Staff were educated on their mandated reporter responsibilities regarding such incidents.
Dec 26, 2024ComplaintClean
The unannounced visit, conducted in conjunction with a complaint, revealed deficiencies related to mandatory incident reporting. Specifically, the facility failed to report a scabies outbreak to the Community Care Licensing Division (CCLD) within the required timeframe. Staff were educated on their mandated reporter responsibilities regarding such incidents.
Ownership & Operations
Who Operates This Facility
Transformer Opco Llc;oakmont Management Group LLC
LIDIA CAUCHI
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit ivyliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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