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Nursing HomeMedicaid Investigative

Holiday Manor Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

20554 Roscoe Blvd, Winnetka · Canoga Park, CA 9130694 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 23 Google reviews

5
4
3
2
1
Holiday Manor Care Center Nursing Home in Canoga Park, CA — Street View
Street View

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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Above-median deficiencies (17 vs median 13.0)

Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $18,363 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the facility offers a secure environment that some families find excellent for dementia care, there are alarming, recurring reports of medication errors and neglect regarding basic hygiene. If you choose this facility, you must implement a rigorous daily checking routine to ensure your loved one's medication and personal care needs are being met.

Google Reviews

Google Reviews

23 reviews on Google
Families should approach this facility with significant caution due to serious allegations of patient neglect, medication errors, and hygiene issues. While some families of memory care residents praise the specialized care and security, others report severe lapses in basic care and staff responsiveness.

Quality Themes

Tap a score for details
FoodN/AStaff2.0Clean2.0ActivitiesN/AMeds1.0Memory8.0Comms3.0ValueN/A

Strengths

  • Specialized care for dementia and Alzheimer's
  • Secure and monitored environment for memory care
  • Friendly and hardworking overnight nursing staff

Concerns

  • Neglect regarding personal hygiene and basic care (mentioned by 2 reviewers)
  • Inconsistent staff responsiveness and attitude (mentioned by 2 reviewers)
  • Medication management and safety issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.3'17(4)3.01.0'19(2)3.71.0'22(1)2.45.0'25(4)3.1'26(7)

Distribution · 27 analyzed

5
12
4
2
3
1
2
1
1
11

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With your specialized memory care unit, how do you ensure the environment stays both secure and engaging for residents with dementia?
  • 2How does your overnight nursing team handle changes in a resident's condition during the late-night hours?
  • 3What specific protocols do you have in place to ensure medication is administered accurately and safely every day?
  • 4How do you ensure that personal care, like hygiene and grooming, is consistently attended to for every resident?
  • 5What steps are being taken to improve communication between the nursing staff and family members regarding daily updates?
  • 6Can you tell me about the daily activities and social programs available to help residents stay active and connected?

Personalized based on this facility's data


Key Review Excerpts

Holiday Manor is "AN ANSWER TO PRAYER for my Family". This facility and staff is AMAZING! Our mom suffers from Dementia, Alzheimer's, and Multiple Personality Disorders and quite frankly, NO OTHER FACILITY HAS HELPED MY MOM & OUR FAMILY LIKE HOLIDAY MANOR!!

Memory care family member · 2025★★★★★

The overnight shift knows exactly what to do for my parent! God bless them, they know exactly what to do unlike the morning staff!

Long-term resident's family · 2026☆☆☆☆

This staff, caregivers and office, are so nice. Been here few months and family member is much less anxious and well taken care of.

Long-term resident's family · 2025★★★★★
Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
75%
Registered nurses for medical care
Total Nursing
4.18hrs
OK
All nurses + aides combined
Staff Turnover
26%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility47.8%
Worse than Avg
Here
47.8%
US
15.5%
CA
11.7%
Los angeles
11.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility23.3%
Worse than Avg
Here
23.3%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.6%
Worse than Avg
Here
21.6%
US
19.5%
CA
13.7%
Los angeles
10.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
15.3%
CA
10.5%
Los angeles
9.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.1%
Mixed vs Avgs
Here
13.1%
US
19.4%
CA
10.7%
Los angeles
9.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility18.5%
Worse than Avg
Here
18.5%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
2penalties
Above state avg (15.4)
26 complaint-triggered
$18,363 in fines

Holiday Manor Care Center has significant ongoing issues requiring careful consideration before placement. Families have filed multiple complaints triggering 22 deficiencies, with recurring problems in resident protection from abuse and neglect (cited seven times), medication management errors, and care planning failures. Most concerning are repeated violations for failing to protect residents from abuse, with incidents as recent as March 2025, indicating persistent safety issues despite correction attempts.

Apr 10, 2026Complaint
5
0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

Mar 13, 2025Routine
17
0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Mar 13, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 19, 2024Complaint
8
0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0777Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

Nov 27, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 2, 2024Complaint
2
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Federal Penalties

Fine

Sep 25, 2024

$8,157

Fine

Sep 25, 2024

$10,206

Ownership & Operations

Who Operates This Facility

Owner / Operator

Holiday Manor Care Center

Organization Type

for profit

Ownership & Management

Owners

Mahan, Marylynn

Owner

30%

Weinberger, Philip

Owner

30%

Weiss, Hadassah

Owner

20%

Solorzano, Crystal

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Mahan, MarylynnOfficer / DirectorWeinberger, PhilipOfficer / DirectorWeiss, HadassahOfficer / DirectorWeiss, MartinOfficer / DirectorMahan, MarylynnOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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