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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 73% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 39 findings, above the CA average of 15.4. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Families should approach this facility with significant caution due to recurring reports of severe neglect, including patients being left in soiled diapers for long periods and delayed responses to emergency calls. While some individuals praise specific therapists and certain staff members for excellent rehabilitative care, there is a pervasive pattern of complaints regarding understaffing and poor medication management.
Quality Themes
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Concerns
Rating Trends
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Distribution · 54 analyzed
Personalized based on this facility's data
Key Review Excerpts
“With gratitude and with much appreciation, I would like to thank West Hills Rehab for their excellent care and truly thank the therapists for the amazing therapy they provided to help me learn how to transfer and be able to take care of some of my needs during the time when my foot is fusing after surgery.”
“People were left in diapers for over 10 to 12 hours, calls for assistance were ignored, and I have never witnessed a medical staff so indifferent to the needs of their patients.”
“My late mother received excellent care; the physical therapists gave maximum effort, and place was clean, with a cute cat on the premises.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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measures
6
measures
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with frequent family complaints triggering many of the 148 deficiencies found across 38 surveys. The most recurring problems involve resident rights violations, care planning deficiencies, and medication management issues. While all deficiencies show correction dates, the persistent nature of similar violations—particularly around dignified care, proper assessments, and pharmacy services—suggests ongoing operational challenges that families should carefully consider before placement.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Payment Denial
Nov 24, 2025
3-day denial
Fine
Aug 14, 2025
$19,231
Payment Denial
Aug 14, 2025
45-day denial
Fine
Mar 20, 2025
$20,280
Payment Denial
Mar 20, 2025
16-day denial
West Hills Health and Rehabilitation Center
for profit
Longwood Management Corporation
38 facilities nationwide
Chain avg rating: 2.2/5 · Rank 26 of 38 (Lowest rating)
Owners
Friedman Family Trust
Owner · Organization
Ira D Friedman 1991 Trust
Owner · Organization
Lehmann Family 1991 Trust
Owner · Organization
The Klavan Family Trust
Owner · Organization
The Tzippy Friedman Notis 1990 Trust
Owner · Organization
Klavan, Rachel
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
27 reviews from families & visitors
Official Website
Visit westhillsrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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