West Hills Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (55 vs median 13.0)
Bottom 25% in CA · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in LONGWOOD MANAGEMENT CORPORATION chain · $56,158 in fines · Abuse citation
What this means for your family
While the facility has a history of providing excellent physical therapy, recent reviews indicate a dangerous decline in care standards. If you choose this facility, you must implement a rigorous monitoring plan for medication administration and hygiene, as multiple families have reported significant neglect and unresponsive staff.
Google Reviews
Google Reviews
27 reviews on Google“Families should approach this facility with significant caution due to recurring reports of severe neglect, including patients being left in soiled diapers for long periods and delayed responses to emergency calls. While some individuals praise specific therapists and certain staff members for excellent rehabilitative care, there is a pervasive pattern of complaints regarding understaffing and poor medication management.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehabilitation
- Cleanliness of the facility
- Specific highly-rated individual staff members
- Compassionate care from certain nursing staff
Concerns
- Severe neglect and delayed response to call lights (mentioned by 4 reviewers)
- Inadequate staffing levels for patient needs (mentioned by 2 reviewers)
- Poor food quality and unpalatable meals (mentioned by 2 reviewers)
- Lack of communication regarding patient status/hospital transfers (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your physical therapy and rehab programs; could you tell us more about how those services are integrated into a resident's daily routine?
- 2How does the nursing team ensure that call lights are answered promptly and that residents' needs are met throughout the night?
- 3What specific steps are in place to ensure clear and consistent communication with families regarding changes in a resident's medical status or hospital transfers?
- 4Could you describe the meal planning process and how you ensure the food is both nutritious and enjoyable for the residents?
- 5What is the protocol for managing medications, and how do you ensure accuracy and safety during administration?
- 6What kind of daily social activities or outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“With gratitude and with much appreciation, I would like to thank West Hills Rehab for their excellent care and truly thank the therapists for the amazing therapy they provided to help me learn how to transfer and be able to take care of some of my needs during the time when my foot is fusing after surgery.”
“People were left in diapers for over 10 to 12 hours, calls for assistance were ignored, and I have never witnessed a medical staff so indifferent to the needs of their patients.”
“My late mother received excellent care; the physical therapists gave maximum effort, and place was clean, with a cute cat on the premises.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with frequent family complaints triggering many of the 148 deficiencies found across 38 surveys. The most recurring problems involve resident rights violations, care planning deficiencies, and medication management issues. While all deficiencies show correction dates, the persistent nature of similar violations—particularly around dignified care, proper assessments, and pharmacy services—suggests ongoing operational challenges that families should carefully consider before placement.
Feb 4, 2026Complaint1
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Jan 13, 2026Complaint1
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Dec 23, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 22, 2025Complaint2
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Dec 5, 2025Complaint1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 4, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Payment Denial
Nov 24, 2025
3-day denial
Fine
Aug 14, 2025
$19,231
Payment Denial
Aug 14, 2025
45-day denial
Fine
Mar 20, 2025
$20,280
Payment Denial
Mar 20, 2025
16-day denial
Fine
May 30, 2023
$6,293
Ownership & Operations
Who Operates This Facility
West Hills Health and Rehabilitation Center
for profit
Chain Affiliation
Longwood Management Corporation
38 facilities nationwide
Chain avg rating: 2.2/5 · Rank 26 of 38 (Worst)
Ownership & Management
Owners
Friedman Family Trust
Owner · Organization
Ira D Friedman 1991 Trust
Owner · Organization
Lehmann Family 1991 Trust
Owner · Organization
The Klavan Family Trust
Owner · Organization
The Tzippy Friedman Notis 1990 Trust
Owner · Organization
Klavan, Rachel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit westhillsrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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