Central Gardens Post Acute
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 94 Google reviews
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What this means for your family
This facility offers exceptional physical therapy and several standout nursing professionals who provide compassionate care. However, families should be vigilant regarding call light response times and meal consistency, as recent reports suggest significant lapses in basic service and facility maintenance.
Google Reviews
Google Reviews
94 reviews on Google“Families considering Central Gardens Post Acute will find a facility with highly praised physical therapy and nursing staff, specifically noting individuals like Nora and Marquesha for their compassion. However, recent reviews highlight serious concerns regarding long wait times for call lights, inconsistent meal service, and aging infrastructure that requires significant updates.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Excellent physical therapy and rehabilitation programs
- Responsive and helpful social work/admissions staff
- Clean and well-maintained common areas
Concerns
- Long response times for call lights (mentioned by 2 reviewers)
- Aging facility and broken equipment (mentioned by 2 reviewers)
- Inconsistent meal service or missed meals (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often naming specific staff members mentioned by the reviewer. For negative reviews, they use a professional, empathetic tone that acknowledges concerns and attempts to move the conversation offline via a direct contact number.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care remains consistent during shift changes?
- 2Since your physical therapy and rehab programs are a known strength, could you walk us through how a resident's personalized therapy plan is developed and monitored?
- 3What steps are being taken to ensure that meal services are always timely and that every resident receives their full nutritional needs?
- 4How does the team manage call light response times to ensure that residents feel supported and heard throughout the day and night?
- 5Could you tell us about any recent updates or maintenance being done to the common areas and resident rooms to keep the facility feeling modern and comfortable?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with physicians?
Personalized based on this facility's data
Key Review Excerpts
“The Physical Therapists were fantastic, understood my needs, and I was able to accomplish goals. I would highly recommend CG for its PTs.”
“I can't say enough good things about Nora and the care she provided for my grandpa at Central Gardens. From the start, she was incredibly attentive, compassionate, and dedicated to making sure my grandpa received the best support possible.”
“They didn’t even serve him lunch! My husband is severely handicapped due to several strokes and one day an aide took his milk from his meal tray. Today they didn’t even serve him his lunch, even though his roommate and everyone else was fed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with recurring issues in medication management, infection control, and fire safety systems. The facility shows persistent problems with medication error rates appearing in surveys from 2019 through 2025, and infection control deficiencies documented across multiple years including recent complaint-driven investigations. While all violations show correction dates, the pattern of repeated issues in core care areas warrants careful consideration during any visit.
Feb 20, 2025Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Apr 25, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Jan 27, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 26, 2023Routine11
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Construction Deficiencies
Use approved construction type or materials.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 26, 2023Complaint5
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
May 19, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
Central Gardens Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 42 of 260 (Best)
Ownership & Management
Owners
Providence Group INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit centralgardenspa.com
Medicare data downloads
Original nursing home datasets
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