City View Post Acute
Strong Medicare quality ratings; families often praise exceptional physical therapy and rehab teams. Still worth an in-person visit.
based on 71 Google reviews
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What this means for your family
This facility offers excellent rehabilitation services and a very professional administrative and social work team. However, families must be extremely vigilant regarding nursing responsiveness and medication timing, as multiple reports indicate significant delays in care and call bell responses.
Google Reviews
Google Reviews
71 reviews on Google“Families considering City View Post Acute will find a facility with highly praised physical therapy, social work, and front-desk staff, often noted for their kindness and professionalism. However, there are serious, recurring allegations regarding nursing neglect, slow response times to call bells, and significant understaffing. While some long-term residents report excellent care, others have reported life-threatening delays in medical attention and poor communication from the nursing station.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab teams
- Professional and welcoming front desk staff
- Compassionate social workers and case managers
- Clean and well-maintained common areas
- High-quality culinary services and kitchen staff
Concerns
- Slow response to call bells and patient needs (mentioned by 4 reviewers)
- Nursing understaffing and overworked staff (mentioned by 2 reviewers)
- Difficulty reaching staff via phone or communication loops (mentioned by 2 reviewers)
- Issues with hygiene and patient cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently name-drop specific staff members mentioned in reviews. They address negative feedback with empathy and a commitment to internal review and corrective action.
Questions for Your Tour
- 1We are so impressed by the high ratings for your physical therapy and rehab teams; could you tell us more about how they work with residents to regain their independence?
- 2It is wonderful to see how much care you put into responding to feedback from families; how does the management team use resident input to improve daily operations?
- 3With the high quality of your culinary services, could you describe how mealtime and nutrition are managed for residents with specific dietary needs?
- 4How does the nursing team ensure that call bells are answered promptly and that all patient needs are met during busy shifts?
- 5Could you walk us through your protocols for medication management to ensure everything is handled accurately and safely?
- 6What kind of social activities or daily outings are available to help residents stay engaged and connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“I would like to leave a review for the CNA‘s and the chef Jason they all was great here the nurses the physical therapy. Everyone here is great.”
“Patient rang bell 3 times and no respond for several hours. When patient was placed on commode. patient was left sitting on commode for 3 hours.”
“The staff is awesome. The doctor is awesome. The nurses are awesome, but I really want to emphasize how marvelous the kitchen is…”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
City View Post Acute has a concerning pattern of recurring deficiencies across 72 violations, with families filing 28 complaint-triggered reports. The facility shows persistent issues in care planning and assessment, medication management, and abuse/neglect prevention protocols. While all violations have documented correction dates, the high volume of family complaints and repeated problems in core care areas warrant careful consideration during your visit.
Dec 4, 2025Complaint3
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 5, 2025Complaint2
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Apr 15, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 24, 2024Routine11
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 20, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
May 17, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jan 9, 2024
$42,528
Payment Denial
Jan 9, 2024
22-day denial
Ownership & Operations
Who Operates This Facility
City View Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 39 of 260 (Best)
Ownership & Management
Owners
Providence Group INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit cityviewpa.com
Medicare data downloads
Original nursing home datasets
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